Customer Support Engineer (Tier 2)

<p>At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. </p><p>Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.</p><p>Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.</p><h2>Location & work mode</h2><p><em>Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.</em></p><h2>What you’ll do</h2><ul><li><p>Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery</p></li><li><p>Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit</p></li><li><p>Partner with our engineering team to document and reproduce bugs</p></li><li><p>Surface trends and insights from customer feedback to the team at large to inform product choices</p></li><li><p>Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations</p></li></ul><h2>Requirements</h2><ul><li><p>Passion about technology, quality, and Linear’s mission</p></li><li><p>Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.</p></li><li><p>Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).</p></li><li><p>Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.</p></li><li><p>Based in <em><strong>U.S. or Canada Pacific or Mountain Time only</strong></em></p></li></ul><h2>What we offer</h2><p>We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:</p><ul><li><p>Competitive salary and equity</p></li><li><p>Employee-friendly equity terms including early exercise in the US and extended exercise windows</p></li><li><p>Daily meal and coffee stipend on every workday</p></li><li><p>Paid co-working space or desk</p></li><li><p>Health coverage (based on country requirements)</p></li><li><p>5 weeks paid vacation, plus local statutory holidays</p></li><li><p>4 months paid parental leave</p></li><li><p>Paid month off after 4 years & every 2 years thereafter</p></li><li><p>Regular team events and off-sites</p></li><li><p>Remote-first with no required commute</p></li></ul><h2>Learn how we think and work</h2><ul><li><p>A story about our mission: <a href='https://linear.app/readme'>Read Me</a></p></li><li><p>Building our teams: <a href='https://linear.app/blog/why-and-how-we-do-work-trials-at-linear'>Why and how we do work trials at Linear</a></p></li><li><p>How we work: <a href='https://linear.app/now/designing-remote-work-at-linear'><u>Designing remote work at Linear</u></a></p></li><li><p>How Linear uses Linear: <a href='https://linear.app/now/cx-in-linear'>How our Customer Experience team works in Linear</a></p></li><li><p>A video series: <a href='https://linear.app/quality'><u>Conversations on Quality</u></a></p></li><li><p>Our recent tender offer: <a href='https://linear.app/now/sharing-growth-with-the-people-building-linear'><u>Sharing Linear’s growth with the people building it</u></a></p></li></ul><p><em>Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</em></p><p><strong>A note on recruitment fraud: </strong><em>all official Linear hiring communication comes from an @</em><a href='http://linear.app'><em>linear.app</em></a><em> email address, and all open roles are listed at </em><a href='http://linear.app/careers'><em>linear.app/careers</em></a><em>. We never ask candidates for payment or financial information. Suspicious messages can be reported to </em><a href='mailto:[email protected]'><em><u>[email protected]</u></em></a><em>.</em></p>

AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY

Support/Success

<h2>Customer Care Tax Expert </h2> <p><strong>Start Date: 10/5/2026</strong></p><p><strong>Training will be 5 weeks. There is no PTO allowed during training period.</strong></p><p>Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.</p><p><em>Bready</em>* to make a change?</p><p>The Care Tax Expert will be responsible for conversing directly with customers in all communication channels contributing to the day-to-day success of the Customer Care Tax teams. This individual will be responsible for assisting customers with their tax profiles, employee tax information, state set ups and related questions with a focus on providing a customer first experience. In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.</p><p>The Customer Care Tax team works closely with our customers, tax agencies, and internal teams with a focus on our customers' payroll tax experience. We are committed to improving and transforming the customer experience by leveraging technology, driving innovation and reducing customer friction. Our primary focus is assisting our customers with their payroll tax preparation, maintenance and filings. </p><p><strong>About this </strong><strong><em>roll</em></strong><strong>*: </strong></p><ul><li>Research and resolve payroll tax notices and issues raised by customers or internal stakeholders, providing timely root cause analysis and clear recommendations</li><li>Support customers with tax-related questions across inbound phone (AI-routed and/or warm transfer), email, and chat channels</li><li>Partner with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring timely and accurate filings and payments</li><li>Help customers identify and update payroll tax jurisdiction account information to keep filings and payments on schedule</li><li>Review and reconcile payroll tax liability debits/credits against customer bank accounts</li><li>Recommend process improvements to reduce recurring tax issues and improve filing efficiency</li><li>Support customers through Third-Party Agent (TPA) setup</li><li>Guide customers through completing Power of Attorney (POA) documentation and submit forms to tax agencies on their behalf</li><li>Correspond with tax agencies on payroll tax discrepancies, inquiries, penalty abatements/waivers, and tax clearances</li><li>Contribute to monthly, quarterly, and annual tax filings, plus special projects as assigned </li></ul> <p><strong>Do you have the right </strong><strong><em>ingredients*</em></strong><strong>?</strong> </p><ul><li>2+ years of experience in a role responsible for customer satisfaction and championing the customer experience</li><li>1+ years of prior payroll service bureau experience</li><li>Knowledge of payroll taxes including federal, state, local and paid family leave</li><li>Success operating independently and navigating competing priorities in a constantly changing environment</li><li>Strong communication, critical thinking, and problem-solving skills, with the ability to tailor your message to different audiences, evaluate issues from multiple angles, and navigate ambiguity and change with a proactive, solutions-oriented mindset</li><li>Strong organizational skills and time management, with the ability to prioritize and manage a high volume of customer cases</li><li>Experience working with sensitive/confidential information</li><li>Proficient in Microsoft Excel and Google Suite</li></ul> <p><strong>Special Sauce* (Non-essential Skills/Nice to Haves)</strong></p><ul><li>MasterTax Experience</li><li>FPC or CPP certification</li><li>Associates or Bachelor’s Degree</li></ul> <p><strong><em>Our Spread* of Total Rewards</em></strong></p><p>We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at <a href='https://careers.toasttab.com/toast-benefits'>https://careers.toasttab.com/toast-benefits</a>.</p><p><strong><em>*Bread puns encouraged but not required</em></strong></p><p>The starting pay rate for this role is below. Please note that there is no range for this role; the rate listed below is the only rate. You can learn more about how we align pay with local labor markets in our <a href='https://careers.toasttab.com/us-pay-zones'>Geographic Pay Zone Philosophy</a>.</p><p>Zone A</p><p>$31.50&mdash;$31.50 USD</p><p>Zone B</p><p>$27.25&mdash;$27.25 USD</p><p>Zone C</p><p>$25&mdash;$25 USD</p><p><strong>How Toast Uses AI in its Hiring Process</strong></p><p>Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: <a href='https://careers.toasttab.com/ai-in-hiring'>https://careers.toasttab.com/ai-in-hiring</a></p><p><strong>Our Approach to Hybrid Working</strong><br><br>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: <a href='https://careers.toasttab.com/locations-toast'>https://careers.toasttab.com/locations-toast</a></p><p><strong><strong>Diversity, Equity, and Inclusion is Baked into our Recipe for Success</strong></strong></p><p>At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.</p><p><strong>We Thrive Together</strong></p><p>We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: <a href='https://careers.toasttab.com/locations-toast'>https://careers.toasttab.com/locations-toast</a>.</p><p><strong>Apply today!</strong></p><p>Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><p><em>------</em></p><p><em>For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><strong>What Makes Us Unique</strong> <br>At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. </p><p><strong>How You'll Make an Impact:</strong></p><p>As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it — raising first contact resolution and driving down resolution times while keeping the customer experience human.</p><h2>Our Customer Support Team:</h2> <p>Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.</p><h2>What You Bring to the Team:</h2> <ul><li>Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention</li><li>Bring a track record of moving the metrics that matter and rebuilding team health and morale after periods of high pressure</li><li>Apply deep hospitality or hospitality-technology experience to every escalation and process decision — you understand property operations, distribution, and what downtime costs a hotelier in real time</li><li>Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way — accuracy over scale</li><li>Translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams</li><li>Lead other leaders with empathy and accountability across multiple regions, languages, and cultures</li></ul> <h2>What Sets You Up for Success:</h2> <ul><li>8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders</li><li>Bachelor's degree or equivalent experience in hospitality, business, or technology</li><li>Experience scaling a high-volume support function through significant change or transformation</li><li>Excellent crisis management and escalation handling with confident cross-functional alignment across Product, Onboarding, and Account Management</li><li>A bias toward fixing root causes — you challenge process that creates unnecessary work and prove a fix by hand before automating it</li><li>Experience leading distributed teams across multiple regions, languages, and cultures</li></ul> <h2>Bonus Skills to Stand Out :</h2> <ul><li>Senior leadership experience managing managers across multiple regions</li><li>Advanced degree in Hospitality or Business</li><li>Experience standing up a customer recovery or save motion for at-risk accounts</li></ul> <p>Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000-180,000+ USD.</p><p><strong>What to Expect - Your Journey with Us<br></strong>Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.<br><br>Learn more online at <strong><a href='https://www.cloudbeds.com/'>cloudbeds.com</a> </strong><br><br><strong>Company <a href='https://www.cloudbeds.com/press/2026-hotel-tech-awards/'>Awards</a> to Check Out! </strong></p><ul><li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li><li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li><li>Most Loved Workplace® Certified (2024) </li><li>Top 10 People’s Choice (2024)</li><li>Deloitte Technology Fast 500 (2024)</li></ul> <h2>Discover our Benefits:</h2> <ul><li>Remote First, Remote Always </li><li>PTO in accordance with local labor requirements</li><li>Monthly Wellness Fridays - enjoy an extra-long weekend every month</li><li>Fully Paid Parental Leave</li><li>Home office stipend based on country of residency</li><li>Professional development courses in Cloudbeds University </li><li>Access to professional development, including manager training, upskilling and knowledge transfer </li></ul> <h2>Everyone is Welcome - A Culture of Inclusion </h2> <p>Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.<br><br>Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at <a href='mailto:[email protected]'>[email protected]</a>. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.<br><br>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.<br><br>#Li-remote</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p><p><strong>About the Client Success Team:</strong></p><p>The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm.</p><p>As a Client Success (CS) Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Senior Manager, Client Success. </p><h2>What You'll Do:</h2> <ul><li>You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. </li><li>You will be responsible for managing contract renewals, updating pricing, and expansions.</li><li>You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. </li><li>You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs</li><li>You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship</li><li>You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.</li></ul> <h2>What We Look For:</h2> <ul><li>5+ years of B2B client-facing experience; preferably in a high-tech environment</li><li>Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)</li><li>Excellent customer relationship management skills with the ability to manage strategic accounts </li><li>Experience in managing cross-functional projects with a high attention to detail</li><li>Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills</li><li>Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.</li><li>Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred</li><li>Comfortable using Salesforce and BI tools </li></ul> <p><strong>Base Pay Grade</strong> - H</p><p><strong>Equity Grade</strong> - 5</p><p>Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.</p><p>Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)</p><p>For sales roles, the range provided is the role’s On Target Earnings ('OTE') range, which includes the annual base pay and the sales incentive target. </p><p>USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500 </p><p>USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500 </p><p><strong>Please note that visa sponsorship is not available for this position.</strong></p><p>#LI-Remote</p><p>Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.</p><p>We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: </p><ul><li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li><li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li><li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li><li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li></ul> <p>We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.</p><p>[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.</p><p>By clicking 'Submit Application,' you acknowledge that you have read Affirm's <a href='https://www.affirm.com/global-candidate-privacy-notice'>Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. </p><p>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. </p><p>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.</p><h2>The role, in a nutshell:</h2><p>As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.</p><h2>What you’ll do:</h2><ul><li><strong>Success Planning &amp; Value:</strong> Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.</li><li><strong>Customer Advocacy:</strong> Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.</li><li><strong>Issue Management:</strong> Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.</li><li><strong>Product Expertise:</strong> Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.</li><li><strong>Training &amp; Education:</strong> Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.</li><li><strong>Account Management: </strong>Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.</li></ul><h2>What we're looking for:</h2><ul><li>5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.</li><li>Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.</li><li>This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.</li><li>An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.</li><li>Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.</li><li>Driven, high emotional intelligence, and strong priority management skills</li></ul><p><strong>Strongly Preferred:</strong></p><ul><li>Previous early-stage startup experience</li><li>Passion for technology &amp; cybersecurity</li><li>Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle</li></ul><p><strong>Compensation:</strong> up to $160,000 base salary + bonus</p><p><strong><em>If your experience is close but doesn’t fulfill all requirements, please apply.</em></strong><em> Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.</em></p><h2>About Us</h2><p>We live and breathe our company values:</p><ul><li>We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action — We prioritize, plan, try things, and fail fast.</li><li>We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.</li></ul><p>A few of the benefits we offer:</p><ul><li><strong>Flexible &amp; Remote-First Culture:</strong> Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li><strong>Our Approach to Equity:</strong> Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li><strong>100% Covered Health Insurance:</strong> We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li><strong>∞ Flexible Time Off:</strong> Take the time you need – to do our best work, we need to recharge and reset.</li><li><strong>18 Weeks Paid Parental Leave:</strong> We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.</li></ul><p>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring 'Chainguardians' with unique backgrounds, perspectives, and experiences.</p><p>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.</p><p>©2026 Chainguard. All Rights Reserved.</p>

AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href='https://www.podium.com/operating-principles'>operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <a href='https://www.podium.com/operating-principles'><strong>operating principles</strong></a> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.</p><h2>You will be expected to travel up to 20% of the time. </h2> <h2>What you will be doing:</h2> <ul><li>Serve as the primary post-sales point of contact for a variety of small business customers</li><li>Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products</li><li>Help customers achieve maximum value from products and achieve business objectives</li><li>Responsible for identifying opportunities for upselling and cross-selling within existing accounts</li><li>Proactively engage with customers during the renewal process to secure renewals and drive customer retention.</li><li>Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage</li><li>Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.</li><li>Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.</li></ul> <h2>What you should have:</h2> <ul><li>1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry</li><li>Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.</li><li>Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.</li><li>Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.</li><li>Technically adept and able to grasp complex software concepts quickly</li><li>Empathetic and customer-centric mindset, committed to driving customer success</li><li>Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.</li><li>Collaborative team player with the ability to work cross-functionally to achieve common objectives.</li></ul> <h2>What we hope you have:</h2> <ul><li>A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate</li><li>Experience with customer success platforms and tools.</li><li>Familiarity with CRM and customer support software.</li><li>Knowledge of online reputation management and customer feedback processes.</li></ul> <p><strong>Why you’ll love working here:</strong> </p><ul><li>Podium is the best place to work to:</li> <ul><li>Join the leaders in AI agents</li><li>Unlock career-defining growth</li><li>Build with world-class talent</li><li>Make a real impact on local businesses</li></ul> </ul> <h2>Benefits</h2> <ul><li>Open and transparent culture </li><li>Life insurance, long and short-term disability coverage</li><li>Paid maternity and paternity leave</li><li>Fertility Benefits</li><li>Generous vacation time, plus three 4-day summer holiday weekends</li><li>Excellent medical, dental, and vision benefits</li><li>401k Plan</li><li>Bi-annual swag drops with cool Podium gear and apparel </li></ul> <p><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. <br><br>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. <br><br>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.</p><h2>The role, in a nutshell: </h2> <p>You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.</p><p>This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.</p><h2>What you'll do: </h2> <h2>Escalation Operations</h2> <ul><li>Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution</li><li>Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners</li><li>Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks</li><li>Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation</li></ul> <h2>Team Development</h2> <ul><li>Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor</li><li>Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable</li><li>Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance</li><li>Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems</li></ul> <h2>Tooling and Automation</h2> <ul><li>Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling</li><li>Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval</li><li>Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk</li><li>Use support data to surface product quality signals and operational trends to engineering and product leadership</li></ul> <h2>Cross-Functional Execution</h2> <ul><li>Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues</li><li>Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria</li><li>Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis</li></ul> <h2>What We Are Looking For:</h2> <ul><li>4+ years managing technical support engineers or software engineers in a production-facing environment</li><li>Demonstrated ability to design and operate an escalation process: not just follow one</li><li>Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer</li><li>Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs</li><li>Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations</li><li>Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline</li></ul> <h2>Nice to have:</h2> <ul><li>Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems</li><li>Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)</li><li>Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems</li></ul> <h2>How This Role Is Measured:</h2> <p><em>Your success will be evaluated on outcomes that require both technical judgment and operational discipline:</em></p><ul><li>L3 escalation score (quality and completeness of escalations reaching engineering)</li><li>Mean time to resolution on P0 and P1 tickets</li><li>L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume</li><li>Engineer retention and growth within your team</li><li>Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps</li></ul><p>Base Salary Range</p><p>$140,000&mdash;$165,000 USD</p><p><h3>About Us</h3> <p>We live and breathe our company values:</p><ul><li>We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action — We prioritize, plan, try things, and fail fast.</li><li>We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.</li></ul> <p>A few of the benefits we offer:</p><ul><li><strong>Flexible &amp; Remote-First Culture:</strong> Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li><strong>Our Approach to Equity:</strong> Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li><strong>100% Covered Health Insurance:</strong> We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li><strong>∞ Flexible Time Off:</strong> Take the time you need – to do our best work, we need to recharge and reset.</li><li><strong>18 Weeks Paid Parental Leave:</strong> We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.</li></ul> <p>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring 'Chainguardians' with unique backgrounds, perspectives, and experiences.</p><p>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with <a href='https://www.chainguard.dev/legal/candidate-privacy-notice'>Chainguard's Global Candidate Privacy Notice</a>.</p><p>©2026 Chainguard. All Rights Reserved.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>About Remote</h2> <p>Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br>With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.<br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</p><p>If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</p><h2>What this job can offer you</h2> <p>This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR &amp; Payroll platform for global businesses.</p><h2>What you bring</h2> <ul><li>3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment</li><li>Familiarity with co-employment structures, payroll tax obligations, and benefits administration</li><li>Demonstrated project management skills with the ability to manage multiple concurrent client timelines</li><li>Clear, empathetic communication skills with a focus on proactive client guidance</li><li>Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations</li><li>An analytical mindset with excellent problem-solving abilities.</li><li>Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.</li><li>Team player with the ability to work independently and take own responsibility.</li><li>Is a productivity geek and will constantly think of ways to improve and speed up their work.</li><li>Proficient in using Google Sheet or Excel.</li><li>Ability to work within a MacBook Pro environment</li><li>You understand the need and idea to work largely <a href='https://www.notion.so/8541f0e7ae004be7a7b949096c9f972c?pvs=21'>asynchronously</a>.</li><li>You write and speak fluent English.</li><li>Not required but is considered a plus if you have a working knowledge of <a href='http://Monday.com'>Monday.com</a>, Notion, Slack and Salesforce.</li><li>Not required but is considered a plus if you have working knowledge of Worklio.</li></ul> <h2>Key Responsibilities </h2> <ul><li>Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.</li><li>Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.</li><li>Coordination of any wage-based reconciliations for accurate parallel payroll runs.</li><li>Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.</li><li>Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.</li><li>Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.</li><li>Maintain confidentiality of all customer and employee information.</li><li>Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.</li><li>Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale</li></ul> <h2>Practicals</h2> <ul><li><strong>You'll report to:</strong> Manager, Global Payroll Implementation</li><li><strong>Team:</strong> Global Payroll Implementations</li><li><strong>Location</strong>: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; US</li><li><strong>Start date</strong>: Asap</li></ul> <h2>Application process</h2> <ol><li>Interview with recruiter &amp; skills assessment</li><li>Interview with Payroll Implementation team members</li><li>Interview with Director of Global Payroll Experience</li><li>Bar Raiser Interview</li><li><a href='https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b'>Prior employment verification check</a> </li></ol> <p>#Li-dnp</p><p>Remote's <a href='https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c'>Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p><p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p><p>The annual salary range for this full-time position is</p><p>$83,200&mdash;$112,300 USD</p><p><h2>Benefits</h2> <p>Our full benefits &amp; perks are explained in our handbook at <a href='http://remote.com/r/benefits'>remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</p><ul><li>work from anywhere</li><li>flexible paid time off</li><li>flexible working hours (we are <a href='https://remote.com/async'>async</a>)</li><li>16 weeks paid parental leave</li><li>mental health support services</li><li>stock options</li><li>learning budget</li><li>home office budget &amp; IT equipment</li><li>budget for local in-person social events or co-working spaces</li></ul> </p><h2>How you’ll plan your day (and life)</h2> <p>We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href='https://remote.com/async'>remote.com/async</a>.</p><p>You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</p><p>If that sounds like something you want, apply now!</p><h2>How to apply</h2> <ol><li>Please fill out the form below and upload your CV with a PDF format.</li><li><strong>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></li><li>If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</li></ol> <p>Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter.</p><p>We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</p><p>At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see <a href='https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f'>here</a>. <br><br><em>Please note we accept applications on an ongoing basis. </em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>Who we are</h2> <p>Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.</p><h3>What we do</h3> <p>At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. <br> <br>Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining Kentik’s growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals. </p><h3>What you'll do</h3> <p><ul><li>Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success</li><li>Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth</li><li>Establish and maintain rapport with all assigned accounts</li><li>Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes</li><li>Identify and call out account risks</li><li>Capture key customer needs, translate them to internal tasks, and execute</li><li>Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams</li><li>Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved</li><li>Travel on-site to key customers as needed</li></ul> <h3>What you'll bring</h3> <p><strong><em>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!</em></strong></p><ul><li>5+ years of Customer Success Management / Account Management experience</li><li>Candidate must be based on the East Coast and willing to work EST hours</li><li>High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)</li><li>Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)</li><li>Ability to speak with authority and lead customer meetings to favorable outcomes</li><li>Previous SaaS experience required</li><li>Revenue recognition experience in a SaaS framework is a strong plus</li><li>Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes</li><li>A “get it done” mindset</li><li>Enjoy what you do and bring your unique experience to benefit both the team and our customers</li><li>Ability to travel up to 25% of the time</li></ul> <h3>What we offer</h3> <p>Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.</p><p>The base salary range for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $150,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:</p><ul><li>Experience with the skill sets required for success</li><li>Demonstrated competencies and potential </li><li>A geographic market-based approach</li></ul> <p>In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:</p><ul><li>100% of premiums are paid by company for health, vision and dental coverage for you and your dependents</li><li>Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family</li><li>Paid family &amp; medical leave </li><li>Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays</li><li>401(k) retirement account</li><li>Home office reimbursement </li><li>Stock options</li></ul> <p><strong><em>Note:</em></strong><em> Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.</em></p><p><h2>Come work with us</h2> <p>The true meaning of Kentik is <strong>visibility</strong>. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. </p><p><strong>We don’t look for individuals who fit the culture, but those who will continue to add to the culture. <br></strong>We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. </p><p>Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].</p><p><strong>Come as you are!<br></strong>You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.</p><p>#li-remote</p>

CT, DE, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, DC, WV

Support/Success

<p>At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within. </p><p>Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach. </p><p><strong>Location: </strong>This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).</p><h2>What You’ll Do:</h2> <ul><li>Proactively engage customers to ensure timely renewals and identify opportunities for expansion.</li><li>Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.</li><li>Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.</li><li>Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc. </li><li>Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.</li><li>Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.</li></ul> <h2>What You Bring: </h2> <ul><li>2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.</li><li>Strong background in building and nurturing customer relationships.</li><li>Familiarity with sales processes, including negotiating, closing, and managing deals.</li><li>A proactive approach to identifying customer needs and providing tailored solutions.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Experience with CRM systems</li></ul> <h2>Bonus Skills:</h2> <ul><li>Experience working with database management systems (DBMS), database-related products, or developer-focused products</li><li>Background in open-source technology sales or engagement.</li><li>Experience with Hubspot is a plus</li></ul> <p><strong>*Skills Can Be Learned, But Passion Can't:</strong> Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.</p><h2>About DBeaver:</h2> <p>DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data. </p><p>We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success