Client Success Lead

<p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href='https://www.podium.com/operating-principles'>operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.</p><p>As the <strong>Senior Manager of Dealership Success - AI</strong>, you will lead our Dealership Success Managers across the East Coast and help drive adoption, retention, and growth across our dealership customer base. You will be responsible for managing a high-performing team of approximately 10 team members across regional territories, coaching them to deliver measurable customer outcomes and strong business results.</p><p>This role is highly customer-facing, technically oriented, and built for someone who can lead through ambiguity, move fast, and inspire a team to do their best work. You should be deeply curious about AI, comfortable with complexity, and able to balance strategy, execution, and hands-on problem solving. This is a travel-heavy role, with approximately <strong>50% travel</strong> across the East Coast to support customers, coach the team, and drive outcomes in the market.</p><p>The ideal candidate will be based in <strong>Chicago, New York, Washington DC, or Atlanta</strong>.</p><h2>What you will be doing:</h2> <ul><li>Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories</li><li>Drive retention, adoption, expansion, and overall customer success across the dealership portfolio</li><li>Set clear performance expectations and hold the team accountable to results</li><li>Partner closely with internal teams to ensure a consistent and high-quality customer experience</li><li>Build trusted relationships with dealership leaders and executive stakeholders</li><li>Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively</li><li>Translate customer goals into action plans that create measurable value and business impact</li><li>Support team members in navigating complex customer situations, escalations, and renewal opportunities</li><li>Drive operational rigor across the team through planning, coaching, and execution</li><li>Travel regularly to support customers, field activity, and team development</li></ul> <h2>What you should have:</h2> <ul><li>10+ years of relevant experience in customer success, account management, services, consulting, or a related field</li><li>Proven experience managing teams and delivering strong business results</li><li>Strong customer-facing communication and relationship-building skills</li><li>Technical aptitude and the ability to quickly learn new products, systems, and workflows</li><li>Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments</li><li>A genuine curiosity about AI and how it can improve customer outcomes</li><li>Comfort operating in ambiguity and solving problems without a perfect playbook</li><li>Strong leadership presence, grit, and a bias toward action</li><li>Ability to balance strategic thinking with hands-on execution</li><li>Demonstrated ability to influence, coach, and drive accountability across a team</li></ul> <p><strong>Benefits</strong></p><ul><li>Open and transparent culture</li><li>Life insurance, long and short-term disability coverage</li><li>Paid maternity and paternity leave</li><li>Fertility Benefits</li><li>Generous vacation time, plus three 4-day summer holiday weekends</li><li>Excellent medical, dental, and vision benefits</li><li>401k Plan</li><li>Bi-annual swag drops with cool Podium gear and apparel</li></ul> <p><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.</em></p>

AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. </p><p>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. </p><p>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.</p><h2>The role, in a nutshell:</h2><p>As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.</p><h2>What you’ll do:</h2><ul><li><strong>Success Planning &amp; Value:</strong> Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.</li><li><strong>Customer Advocacy:</strong> Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.</li><li><strong>Issue Management:</strong> Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.</li><li><strong>Product Expertise:</strong> Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.</li><li><strong>Training &amp; Education:</strong> Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.</li><li><strong>Account Management: </strong>Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.</li></ul><h2>What we're looking for:</h2><ul><li>5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.</li><li>Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.</li><li>This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.</li><li>An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.</li><li>Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.</li><li>Driven, high emotional intelligence, and strong priority management skills</li></ul><p><strong>Strongly Preferred:</strong></p><ul><li>Previous early-stage startup experience</li><li>Passion for technology &amp; cybersecurity</li><li>Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle</li></ul><p><strong>Compensation:</strong> up to $160,000 base salary + bonus</p><p><strong><em>If your experience is close but doesn’t fulfill all requirements, please apply.</em></strong><em> Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.</em></p><h2>About Us</h2><p>We live and breathe our company values:</p><ul><li>We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action — We prioritize, plan, try things, and fail fast.</li><li>We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.</li></ul><p>A few of the benefits we offer:</p><ul><li><strong>Flexible &amp; Remote-First Culture:</strong> Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li><strong>Our Approach to Equity:</strong> Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li><strong>100% Covered Health Insurance:</strong> We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li><strong>∞ Flexible Time Off:</strong> Take the time you need – to do our best work, we need to recharge and reset.</li><li><strong>18 Weeks Paid Parental Leave:</strong> We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.</li></ul><p>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring 'Chainguardians' with unique backgrounds, perspectives, and experiences.</p><p>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.</p><p>©2026 Chainguard. All Rights Reserved.</p>

AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p><h2>About the Revenue Team </h2> <p>The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.</p><h2>About the Role</h2> <p>We are seeking a dynamic and experienced Client Success Specialist II (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth.</p><h2>What You’ll Do</h2> <ul><li> <p>Deliver a proactive client management strategy to encourage growth &amp; retention with our merchant partners.</p></li></ul> <ul><li> <p>Identify &amp; execute upsell and cross-sell opportunities across a broad portfolio to enhance client value and devise strategies to capitalize on them.</p></li></ul> <ul><li> <p>Provide prompt and effective support to address client needs and inquiries.</p></li></ul> <ul><li> <p>Conduct regular performance reviews and gather client feedback.</p></li></ul> <ul><li> <p>Collaborate with internal teams to resolve client issues and requests promptly.</p></li><li> <p>Stay abreast of industry trends and market developments to anticipate client needs.</p></li><li> <p>Collaborate cross-functionally to execute strategies to support clients. </p></li><li> <p>Ensure alignment between client goals and internal priorities and deliverables.</p></li><li> <p>Demonstrate resourcefulness and flexibility in navigating changing environments.</p></li><li> <p>Maintain a thorough understanding of company products and services to provide accurate information and support to clients.</p></li></ul> <h2>What We Look For</h2> <ul><li> <p>Bachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry.</p></li><li> <p>Excellent written and verbal communication skills.</p></li><li> <p>Strong interpersonal skills and ability to build rapport with clients and stakeholders.</p></li><li> <p>Self-motivated, proactive, and able to work independently or as part of a team.</p></li><li> <p>Comfortable in fast-paced, high-pressure environments managing multiple priorities.</p></li><li> <p>Proficiency in CRM software (e.g., Salesforce) and Google Suite.</p></li><li> <p>Knowledge of marketing technologies and e-commerce preferred.</p></li></ul> <p><br><strong>Base Pay Grade - F<br>Equity Grade - 3<br><br>Employees new to Affirm typically come in at the start of the pay range. </strong>Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ('OTE') range, which includes the annual base pay and the sales incentive target.<br><br>Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)<br><br>USA On Target Earnings (CA, WA, NY, NJ, CT) per year:<strong> $112,500 - $137,500</strong><br>USA On Target Earnings (all other U.S. states) per year:<strong> $100,000 - $125,000</strong><br><br>Please note that visa sponsorship is not available for this position.<br><br>#LI-Remote</p><p>Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.</p><p>We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: </p><ul><li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li><li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li><li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li><li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li></ul> <p>We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.</p><p>[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.</p><p>By clicking 'Submit Application,' you acknowledge that you have read Affirm's <a href='https://www.affirm.com/global-candidate-privacy-notice'>Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href='https://www.podium.com/operating-principles'>operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <a href='https://www.podium.com/operating-principles'><strong>operating principles</strong></a> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.</p><h2>You will be expected to travel up to 20% of the time. </h2> <h2>What you will be doing:</h2> <ul><li>Serve as the primary post-sales point of contact for a variety of small business customers</li><li>Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products</li><li>Help customers achieve maximum value from products and achieve business objectives</li><li>Responsible for identifying opportunities for upselling and cross-selling within existing accounts</li><li>Proactively engage with customers during the renewal process to secure renewals and drive customer retention.</li><li>Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage</li><li>Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.</li><li>Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.</li></ul> <h2>What you should have:</h2> <ul><li>1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry</li><li>Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.</li><li>Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.</li><li>Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.</li><li>Technically adept and able to grasp complex software concepts quickly</li><li>Empathetic and customer-centric mindset, committed to driving customer success</li><li>Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.</li><li>Collaborative team player with the ability to work cross-functionally to achieve common objectives.</li></ul> <h2>What we hope you have:</h2> <ul><li>A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate</li><li>Experience with customer success platforms and tools.</li><li>Familiarity with CRM and customer support software.</li><li>Knowledge of online reputation management and customer feedback processes.</li></ul> <p><strong>Why you’ll love working here:</strong> </p><ul><li>Podium is the best place to work to:</li> <ul><li>Join the leaders in AI agents</li><li>Unlock career-defining growth</li><li>Build with world-class talent</li><li>Make a real impact on local businesses</li></ul> </ul> <h2>Benefits</h2> <ul><li>Open and transparent culture </li><li>Life insurance, long and short-term disability coverage</li><li>Paid maternity and paternity leave</li><li>Fertility Benefits</li><li>Generous vacation time, plus three 4-day summer holiday weekends</li><li>Excellent medical, dental, and vision benefits</li><li>401k Plan</li><li>Bi-annual swag drops with cool Podium gear and apparel </li></ul> <p><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. <br><br>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. <br><br>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.</p><h2>The role, in a nutshell: </h2> <p>You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.</p><p>This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.</p><h2>What you'll do: </h2> <h2>Escalation Operations</h2> <ul><li>Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution</li><li>Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners</li><li>Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks</li><li>Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation</li></ul> <h2>Team Development</h2> <ul><li>Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor</li><li>Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable</li><li>Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance</li><li>Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems</li></ul> <h2>Tooling and Automation</h2> <ul><li>Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling</li><li>Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval</li><li>Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk</li><li>Use support data to surface product quality signals and operational trends to engineering and product leadership</li></ul> <h2>Cross-Functional Execution</h2> <ul><li>Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues</li><li>Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria</li><li>Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis</li></ul> <h2>What We Are Looking For:</h2> <ul><li>4+ years managing technical support engineers or software engineers in a production-facing environment</li><li>Demonstrated ability to design and operate an escalation process: not just follow one</li><li>Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer</li><li>Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs</li><li>Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations</li><li>Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline</li></ul> <h2>Nice to have:</h2> <ul><li>Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems</li><li>Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)</li><li>Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems</li></ul> <h2>How This Role Is Measured:</h2> <p><em>Your success will be evaluated on outcomes that require both technical judgment and operational discipline:</em></p><ul><li>L3 escalation score (quality and completeness of escalations reaching engineering)</li><li>Mean time to resolution on P0 and P1 tickets</li><li>L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume</li><li>Engineer retention and growth within your team</li><li>Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps</li></ul><p>Base Salary Range</p><p>$140,000&mdash;$165,000 USD</p><p><h3>About Us</h3> <p>We live and breathe our company values:</p><ul><li>We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action — We prioritize, plan, try things, and fail fast.</li><li>We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.</li></ul> <p>A few of the benefits we offer:</p><ul><li><strong>Flexible &amp; Remote-First Culture:</strong> Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li><strong>Our Approach to Equity:</strong> Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li><strong>100% Covered Health Insurance:</strong> We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li><strong>∞ Flexible Time Off:</strong> Take the time you need – to do our best work, we need to recharge and reset.</li><li><strong>18 Weeks Paid Parental Leave:</strong> We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.</li></ul> <p>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring 'Chainguardians' with unique backgrounds, perspectives, and experiences.</p><p>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with <a href='https://www.chainguard.dev/legal/candidate-privacy-notice'>Chainguard's Global Candidate Privacy Notice</a>.</p><p>©2026 Chainguard. All Rights Reserved.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>About Remote</h2> <p>Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br>With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.<br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</p><p>If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</p><h2>What this job can offer you</h2> <p>This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR &amp; Payroll platform for global businesses.</p><h2>What you bring</h2> <ul><li>3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment</li><li>Familiarity with co-employment structures, payroll tax obligations, and benefits administration</li><li>Demonstrated project management skills with the ability to manage multiple concurrent client timelines</li><li>Clear, empathetic communication skills with a focus on proactive client guidance</li><li>Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations</li><li>An analytical mindset with excellent problem-solving abilities.</li><li>Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.</li><li>Team player with the ability to work independently and take own responsibility.</li><li>Is a productivity geek and will constantly think of ways to improve and speed up their work.</li><li>Proficient in using Google Sheet or Excel.</li><li>Ability to work within a MacBook Pro environment</li><li>You understand the need and idea to work largely <a href='https://www.notion.so/8541f0e7ae004be7a7b949096c9f972c?pvs=21'>asynchronously</a>.</li><li>You write and speak fluent English.</li><li>Not required but is considered a plus if you have a working knowledge of <a href='http://Monday.com'>Monday.com</a>, Notion, Slack and Salesforce.</li><li>Not required but is considered a plus if you have working knowledge of Worklio.</li></ul> <h2>Key Responsibilities </h2> <ul><li>Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.</li><li>Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.</li><li>Coordination of any wage-based reconciliations for accurate parallel payroll runs.</li><li>Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.</li><li>Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.</li><li>Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.</li><li>Maintain confidentiality of all customer and employee information.</li><li>Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.</li><li>Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale</li></ul> <h2>Practicals</h2> <ul><li><strong>You'll report to:</strong> Manager, Global Payroll Implementation</li><li><strong>Team:</strong> Global Payroll Implementations</li><li><strong>Location</strong>: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; US</li><li><strong>Start date</strong>: Asap</li></ul> <h2>Application process</h2> <ol><li>Interview with recruiter &amp; skills assessment</li><li>Interview with Payroll Implementation team members</li><li>Interview with Director of Global Payroll Experience</li><li>Bar Raiser Interview</li><li><a href='https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b'>Prior employment verification check</a> </li></ol> <p>#Li-dnp</p><p>Remote's <a href='https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c'>Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p><p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p><p>The annual salary range for this full-time position is</p><p>$83,200&mdash;$112,300 USD</p><p><h2>Benefits</h2> <p>Our full benefits &amp; perks are explained in our handbook at <a href='http://remote.com/r/benefits'>remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</p><ul><li>work from anywhere</li><li>flexible paid time off</li><li>flexible working hours (we are <a href='https://remote.com/async'>async</a>)</li><li>16 weeks paid parental leave</li><li>mental health support services</li><li>stock options</li><li>learning budget</li><li>home office budget &amp; IT equipment</li><li>budget for local in-person social events or co-working spaces</li></ul> </p><h2>How you’ll plan your day (and life)</h2> <p>We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href='https://remote.com/async'>remote.com/async</a>.</p><p>You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</p><p>If that sounds like something you want, apply now!</p><h2>How to apply</h2> <ol><li>Please fill out the form below and upload your CV with a PDF format.</li><li><strong>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></li><li>If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</li></ol> <p>Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter.</p><p>We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</p><p>At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see <a href='https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f'>here</a>. <br><br><em>Please note we accept applications on an ongoing basis. </em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>Who we are</h2> <p>Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.</p><h3>What we do</h3> <p>At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. <br> <br>Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining Kentik’s growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals. </p><h3>What you'll do</h3> <p><ul><li>Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success</li><li>Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth</li><li>Establish and maintain rapport with all assigned accounts</li><li>Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes</li><li>Identify and call out account risks</li><li>Capture key customer needs, translate them to internal tasks, and execute</li><li>Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams</li><li>Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved</li><li>Travel on-site to key customers as needed</li></ul> <h3>What you'll bring</h3> <p><strong><em>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!</em></strong></p><ul><li>5+ years of Customer Success Management / Account Management experience</li><li>Candidate must be based on the East Coast and willing to work EST hours</li><li>High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)</li><li>Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)</li><li>Ability to speak with authority and lead customer meetings to favorable outcomes</li><li>Previous SaaS experience required</li><li>Revenue recognition experience in a SaaS framework is a strong plus</li><li>Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes</li><li>A “get it done” mindset</li><li>Enjoy what you do and bring your unique experience to benefit both the team and our customers</li><li>Ability to travel up to 25% of the time</li></ul> <h3>What we offer</h3> <p>Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.</p><p>The base salary range for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $150,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:</p><ul><li>Experience with the skill sets required for success</li><li>Demonstrated competencies and potential </li><li>A geographic market-based approach</li></ul> <p>In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:</p><ul><li>100% of premiums are paid by company for health, vision and dental coverage for you and your dependents</li><li>Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family</li><li>Paid family &amp; medical leave </li><li>Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays</li><li>401(k) retirement account</li><li>Home office reimbursement </li><li>Stock options</li></ul> <p><strong><em>Note:</em></strong><em> Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.</em></p><p><h2>Come work with us</h2> <p>The true meaning of Kentik is <strong>visibility</strong>. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. </p><p><strong>We don’t look for individuals who fit the culture, but those who will continue to add to the culture. <br></strong>We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. </p><p>Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].</p><p><strong>Come as you are!<br></strong>You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.</p><p>#li-remote</p>

CT, DE, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, DC, WV

Support/Success

<p>At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within. </p><p>Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach. </p><p><strong>Location: </strong>This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).</p><h2>What You’ll Do:</h2> <ul><li>Proactively engage customers to ensure timely renewals and identify opportunities for expansion.</li><li>Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.</li><li>Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.</li><li>Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc. </li><li>Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.</li><li>Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.</li></ul> <h2>What You Bring: </h2> <ul><li>2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.</li><li>Strong background in building and nurturing customer relationships.</li><li>Familiarity with sales processes, including negotiating, closing, and managing deals.</li><li>A proactive approach to identifying customer needs and providing tailored solutions.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Experience with CRM systems</li></ul> <h2>Bonus Skills:</h2> <ul><li>Experience working with database management systems (DBMS), database-related products, or developer-focused products</li><li>Background in open-source technology sales or engagement.</li><li>Experience with Hubspot is a plus</li></ul> <p><strong>*Skills Can Be Learned, But Passion Can't:</strong> Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.</p><h2>About DBeaver:</h2> <p>DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data. </p><p>We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>DataHub is an AI &amp; Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.</p><p>The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI &amp; data to work together and bring order to data chaos.</p><h2>The role</h2> <p>You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization.</p><p>You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next.</p><h2>What you'll do</h2> <ul><li>Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion</li><li>Partner with customers to build adoption plans grounded in their specific goals and data maturity</li><li>Help customers through initial setup, configuration questions, and common troubleshooting scenarios</li><li>Translate adoption progress and business value into clear narratives for executive stakeholders</li><li>Identify at-risk accounts early, understand the root cause, and get things back on track</li><li>Collaborate with Product and Engineering to share customer feedback and influence the roadmap</li><li>Build repeatable playbooks and resources that help the CS team scale</li></ul> <h2>What you'll bring</h2> <p><strong>Required</strong></p><ul><li>Familiarity with data governance, data cataloging, or metadata management more broadly</li><li>Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do</li><li>Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)</li><li>Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room</li><li>Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions</li></ul> <p><strong>Nice to have</strong></p><ul><li>Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it</li><li>Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role</li><li>Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS</li><li>Previous startup or consulting experience</li></ul> <h2>Where you'll be based</h2> <p>This role is open to candidates based in the Pacific Time Zone (US). We work across multiple time zones globally, and PT coverage is essential for this position. The role is fully remote.</p><p><h2>Benefits and Perks</h2> <p>We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.</p><p><strong>Competitive compensation</strong></p><p>We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.</p><p><strong>Equity for everyone</strong></p><p>Every team member receives an ownership stake in the company. When we grow, you grow with us.</p><p><strong>Remote Work</strong></p><p>All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.</p><p><strong>Location flexibility</strong></p><p>Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.</p><p><strong>Comprehensive health coverage</strong></p><p>Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.</p><p><strong>Flexible savings accounts</strong></p><p>We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.</p><p><strong>Support for every path to parenthood</strong></p><p>Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.</p><p><strong>Time off that works for you</strong></p><p>We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.</p><h2>Why Join Us</h2> <p>DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.</p><p>By joining our team, you’ll:</p><ul><li>Tackle high-impact challenges at the heart of enterprise AI infrastructure</li><li>Ship production systems that power real-world use cases at global scale</li><li>Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world</li><li>Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more</li></ul> <p>If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!</p>

CA, OR, WA

Support/Success