Director of Customer Support

<p>We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.</p><h2>Job Summary</h2> <p>Bugcrowd is seeking a highly organized, strategic, and customer-focused Customer Experience Manager (CEM) to lead retention efforts across our global client base. As a CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. While Sales owns all expansion, upsell, and new business, CEMs are the operational and strategic champions of customer value, partnering closely with Solutions Architects, Shared Success, and Program Management (where sold) to deliver a world-class experience.</p><p>This role is ideal for someone with experience managing complex customer relationships in cybersecurity or SaaS environments, who thrives in a highly collaborative, cross-functional environment and is passionate about customer retention and operational excellence.</p><h2>Essential Duties &amp; Responsibilities</h2> <ul><li>Own the logo and revenue renewal for an assigned portfolio of customer accounts</li><li>Build and maintain trusted relationships with key stakeholders across the customer lifecycle</li><li>Serve as the internal voice of the customer and advocate for customer needs in planning, delivery, and product feedback</li><li>Partner with Sales to ensure seamless transitions between onboarding, adoption, and renewal</li><li>Monitor customer health scores, usage data, and engagement signals to anticipate risk and proactively intervene</li><li>Conduct regular business reviews and renewal readiness checkpoints with each customer</li><li>Coordinate onboarding and technical delivery with assigned Solutions Architect</li><li>Support configuration, hygiene, and issue resolution in partnership with the Shared Success team</li><li>Act as an expert resource in Bugcrowd’s solutions, educating customers on product capabilities relevant to their unique business cases.</li><li>Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, aging submissions and other opportunities.</li><li>Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers.</li><li>Collaborate with Paid Program Managers (where applicable) to support delivery of Enhanced and Premier service tiers</li><li>Document and maintain account plans, customer profiles, and success metrics in Gainsight and Salesforce</li></ul> <h2>Education, Experience, Skills, &amp; Abilities</h2> <ul><li>5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment</li><li>Strong understanding of customer lifecycle management, success planning, and renewals</li><li>Excellent communication and interpersonal skills, with executive presence</li><li>Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security)</li><li>Highly organized with strong attention to detail and follow-through</li><li>Experience supporting or managing Mid-Market and Enterprise-level accounts</li><li>Demonstrated ability to manage renewals and lead retention strategies</li><li>Ability to explain value propositions and program impact to technical and non-technical audiences</li><li>Comfort operating in a fast-paced, evolving environment</li><li>Bachelor's degree or equivalent experience</li></ul> <h2>Preferred Experience</h2> <ul><li>Experience with Salesforce, Gainsight, and/or other customer engagement tools preferred</li><li>Background in cybersecurity, developer tools, or cloud platforms is a strong plus</li></ul> <h2>Working Conditions</h2> <p>The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.</p><p>Sitting and/or standing - Must be able to remain in a stationary position 50% of the time</p><p>Carrying and /or lifting - Must be able to carry / move laptop as needed throughout the work day.</p><p>Environment - remote, work-from-home 100% of the time.</p><h2>Pay Range Disclosure</h2> <p>At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.</p><p>The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $83,200 - $104,000.</p><p>This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.</p><p><h2>Culture</h2> <ul><li>At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.</li><li>We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.</li><li>Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.</li></ul> <p>At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.</p><h2>Disclaimer</h2> <p>This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.</p><p>The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).</p><p>Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by<strong> </strong>law.</p><p><em>Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: <u><a href='https://www.bugcrowd.com/privacy'>https://www.bugcrowd.com/privacy</a></u>.</em></p><h2>Equal Employment Opportunity:</h2> <p>Bugcrowd is EOE, Disability/Age Employer. </p><p>Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. </p><p>Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.</p><p>Apply at: <a href='https://www.bugcrowd.com/about/careers/'>https://www.bugcrowd.com/about/careers/</a></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Hi, I'm <a href='mailto:[email protected]'><u>Jace Talamantes</u></a>. I founded Ashby's Customer Education function in 2025 and now lead the team. I am excited to be hiring a Customer Education Program Manager, Live Learning!</p><p>Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it's what's driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.</p><p>As our first dedicated live-learning hire, you’ll help define what this program becomes and build the practices that make it work. Our Startup Customer Success and Recruiting Operations Consulting teams already run live sessions that customers value. You’ll lead how those experiences should come together, bring a point of view on where we should invest next, and define what great live learning at Ashby should feel like.</p><p>This role needs both vision and execution. You’ll shape the direction and stay close to the work: planning the calendar, simplifying registration, developing a workshop with an expert, coaching presenters, and hosting selected sessions yourself. You should be as interested in getting next week’s session right as you are in imagining what the program could become over the next year.</p><p>You’ll report to me and partner with Customer Success, Customer Education, and Marketing. There’s a foundation to build on and people to partner with, alongside plenty of room to set direction and drive the work. If you enjoy forming a point of view, turning it into something practical, and improving it as you learn, there’s a lot to make your own here.</p><h2>What you’ll do at Ashby</h2><ul><li><p>Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience. Establish a clear process for evaluating, prioritizing, and developing new ideas.</p></li><li><p>Make sessions easier to run. Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs. Build reusable templates and clear operating practices that reduce repeated work.</p></li><li><p>Design learning around customer needs. Partner with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources. Develop session outlines, exercises, facilitator guides, and other materials that help customers apply what they learn.</p></li><li><p>Help experts become effective presenters. Define what a high-quality session looks like, run rehearsals, coach presenters, and improve how sessions handle questions, participation, pacing, and mixed experience levels.</p></li><li><p>Host and facilitate selected sessions. Lead or co-facilitate learning where it serves the program, moderate questions and activities, model effective teaching, and help test new formats. Build a program that supports multiple presenters rather than depending on you to teach every session.</p></li><li><p>Own the live-learning recording library. Make useful sessions easy to find and learn from after the live event. Decide what to publish, how to organize it, and when to refresh or retire it. Partner with Academy operations on publishing and with presenters and CEPMs on accuracy, supporting resources, and opportunities to turn sessions into other learning formats.</p></li><li><p>Make sessions easy to discover and join. Work with Marketing on the website experience, audience communications, packaging, and connections to broader programs. Give customers a clear way to find the right session and their next learning step.</p></li><li><p>Measure and improve the program. Track registration, attendance, engagement, learner feedback, and operational effort. Define the product behavior each program is intended to support and work with partners to assess whether customers take action.</p></li><li><p>Expand deliberately. Use customer needs and program evidence to recommend additional audiences and formats, including onboarding sessions, RecOps clinics, applied workshops, and customer spotlights.</p></li></ul><p>Our teams currently run roughly two to three sessions each week. Your initial priority is to establish reliable delivery of the existing program. You’ll work with your manager to prioritize improvements and expand formats, balancing customer needs with presenter availability and operational capacity.</p><h2>How you’ll work with other teams</h2><ul><li><p>Startup CSMs and RecOps consultants will continue to lead the subject-matter content and delivery for their audiences. You’ll partner with them on learning design, preparation, and quality while owning the overall program and its operations.</p></li><li><p>You’ll work together with Customer Education Program Managers to decide where live learning fits and how it connects with existing courses, playbooks, and release education.</p></li><li><p>Marketing will partner on website presence, promotion, packaging, and broader program alignment. Operations and systems partners will support platform setup and integrations. You’ll define program requirements and work with those partners to improve workflows.</p></li><li><p>This role focuses on scalable customer learning. Individual customer training and consulting engagements remain with the teams responsible for those services.</p></li></ul><h2>Examples of work you might own</h2><ul><li><p>Bring Startup and RecOps sessions into one coordinated calendar with a consistent registration and follow-up experience.</p></li><li><p>Turn a presentation-heavy session into a workshop where customers practice a workflow and receive feedback.</p></li><li><p>Create a presenter kit with an outline, rehearsal checklist, production plan, and guidance for handling questions.</p></li><li><p>Work with Marketing and Event Ops to simplify webinar setup and connect registration and attendance data with our reporting.</p></li><li><p>Package a useful session into a recording, a short practical resource, and a clear next step in Academy.</p></li><li><p>Review a series with strong attendance but limited follow-through and recommend what to change before running it again.</p></li></ul><h2></h2><h2>You may be a great fit if:</h2><ul><li><p>You’ve owned recurring live education or a comparable customer-facing program and can show how you made it more useful, reliable, or scalable.</p></li><li><p>You come from customer education, product training, customer success, enablement, learning design, or webinar program management. What matters most is evidence that you can combine strong operational ownership with thoughtful teaching and a strong understanding of customer needs.</p></li><li><p>You own recurring work reliably. You can manage a calendar, multiple contributors, deadlines, and dependencies while keeping the customer experience consistent.</p></li><li><p>You’ve helped people learn something complex. You can explain clearly, use practical examples, and check whether someone can apply what you taught.</p></li><li><p>You’re comfortable facilitating live. You can guide participation, respond to questions, adjust your approach, and keep a session useful when something unexpected happens.</p></li><li><p>You help other people teach effectively. You can give specific, constructive feedback and help an expert turn deep knowledge into an accessible learning experience.</p></li><li><p>You learn products firsthand. You explore workflows, use documentation, test your understanding, and know when expert validation is needed. Prior Ashby experience is helpful, but not required.</p></li><li><p>You’re comfortable with the operational details. You’ve worked with webinar or virtual-learning platforms and understand registration, communications, recordings, surveys, and reporting. Experience with HubSpot or a comparable system is useful.</p></li><li><p>You bring a point of view and turn it into practice. You can assess an existing program, recommend what to keep, change, or build next, and personally drive the work with the right partners.</p></li><li><p>You use evidence to improve. You can use learner feedback and behavior to assess whether a session helped customers apply what they learned.</p></li></ul><h2>You may not be a great fit if:</h2><ul><li><p>You want to focus exclusively on presenting. A substantial part of this role is planning, production, systems, and supporting other presenters.</p></li><li><p>You want to focus on program strategy without staying close to delivery. This role includes hands-on setup, production, follow-up, and troubleshooting alongside improving how the program runs.</p></li><li><p>You measure success primarily by the number of events delivered. We care about whether the right customers participate, learn, and apply what the program teaches.</p></li><li><p>You need an established playbook for every decision. There is a foundation to build on, and you’ll help determine how it develops.</p></li></ul><h2>Interview process</h2><p>We want the process to give you a clear picture of the work and give us practical evidence of how you approach it. Here's what you can expect:</p><ul><li><p>An introductory conversation with Recruiting (30 minutes)</p></li><li><p>A hiring manager conversation about programs you’ve owned (45 minutes)</p></li><li><p>A bounded take-home exercise (one week to complete)</p></li><li><p>Final Round interview (two hours)</p><ul><li><p>A discussion of your approach to the take-home exercise (45 minutes)</p></li><li><p>A conversation about facilitation and presenter coaching (30 minutes)</p></li><li><p>A cross-functional partnership conversation (30 minutes)</p></li><li><p>Closing questions with the myself, the Hiring Manager (15 minutes)</p></li></ul></li></ul><p>We’ll share the full schedule, preparation expectations, and evaluation criteria before the exercise.</p><h2>About Ashby</h2><p>We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website:<a href='https://www.ashbyhq.com/%EF%BF%BC%EF%BF%BCWe'><u> </u></a><a href='https://www.ashbyhq.com/'><u>https://www.ashbyhq.com/</u></a></p><p>We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. Following our Series D in 2025, we’re continuing to grow ARR at more than 100% year over year, serving over 5,000 customers, including industry leaders like Snowflake, OpenAI, Shopify, Ramp, Notion, Reddit, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers. We’ll share more details once we meet. In short, it's the perfect time to join! 🚀</p><h2>About Go To Market</h2><p>We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:</p><ul><li><p>We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.</p></li><li><p>We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.</p></li><li><p>We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.</p></li></ul><p>We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our<a href='https://www.ashbyhq.com/blog/culture/ashbys-leadership-principles'> <u>Leadership Principles</u></a> to get a sense of what we value in People Leaders at Ashby.</p><h2>Benefits</h2><ul><li><p>10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.</p></li><li><p>Unlimited PTO with four weeks is recommended per year<em>.</em> Expect “Vacation?” in our one-on-one agenda until you start taking it 😅</p></li><li><p>Twelve weeks of fully paid family leave in the US<em>.</em> We plan to expand this to employees in other countries as situations arise.</p></li><li><p>Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</p></li><li><p>$100/month education budget with more expensive items (like conferences) covered with manager approval.</p></li><li><p>If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.</p></li></ul><p><em>Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.</em></p><p><em>Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from <a href='https://www.skydio.com/solutions/energy-and-utilities'>utility inspectors</a> to <a href='https://www.skydio.com/solutions/public-safety'>first responders</a>, <a href='https://www.skydio.com/solutions/national-security/tactical-isr'>soldiers in battlefield scenarios</a>, and <a href='https://www.skydio.com/solutions'>beyond</a>.</p><h2>About the Team:</h2><p>The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise. We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.</p><h2>About the role:</h2><p>We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our Public Safety customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success (Public Safety, Major-Markets) and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.</p><p><strong>Location:</strong> This role is ideally suited for candidates based in the Northwest United States and located near a major airport. The account focus will include OR, WA, ID, UT, MT, CO, KS, and NE, IA, MO, MN.</p><p><strong>How you’ll make an impact:</strong></p><ul><li><p>Build scalable processes for customer on-boarding and post sales success</p></li><li><p>Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services</p></li><li><p>Develops Healthy Customer Relationship through proactive support and cadence based follow ups</p></li><li><p>Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit our customers needs</p></li><li><p>Create customer Loyalty through proactive support and account management</p></li><li><p>Advocate for Enterprise customers through deep understanding of their use cases and needs</p></li><li><p>Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology</p></li><li><p>Ensure expansions and renewals through proactive support</p></li><li><p>Manage ~20x accounts driving adoption to ensure expansions and renewals of book of business</p></li></ul><h2>What makes you a good fit:</h2><ul><li><p>Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)</p></li><li><p>Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules</p></li><li><p>Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts</p></li><li><p>Experience with commercial Unmanned Aircraft Systems and related software development/deployment</p></li><li><p>Work directly with customers through proactive, metrics based engagement</p></li><li><p>Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew</p></li><li><p>Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion</p></li></ul><h2>Requirements</h2><ul><li><p>A strong desire to learn, innovate, and adapt to a growing and changing environment</p></li><li><p>Willingness to travel approximately 40%</p></li><li><p>Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions</p></li></ul><p><strong>Compensation:</strong> At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $120,000 - $160,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.</p><p>*Compensation for certain positions may vary based on the position’s location.</p><p>#Li-jf1</p><p>At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.</p><p>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.</p><p>For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit <a href='https://www.e-verify.gov/'>https://www.e-verify.gov/</a></p>

CO, ID, IA, KS, MN, MO, MT, NE, OR, UT, WA

Support/Success

<p><strong>About Owner</strong><br><br>Owner is the AI-native system local business owners use to succeed, starting with restaurants.<br><br>We’re building the system that replaces the many tools owners use to run their business.<br><br>It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.</p><p><strong>Product philosophy</strong><br><br>Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.<br><br>Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.<br><br>Using Owner should feel like having a team of great operators, engineers, and marketers working for you.</p><p><strong>Our vision</strong></p><p>We’re starting by helping independent restaurants succeed online.</p><p>But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.</p><p>Once we nail the solution for restaurants – we’ll scale it into every other local business type.</p><p>In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.</p><h2>Our traction</h2><p>Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an <a href='http://Owner.com'>Owner.com</a> website.</p><p>More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.</p><h2>Our team</h2><p>Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.</p><p>We’ll be scaling even faster in 2026 to keep pace with our customer growth.</p><h2>Where we work</h2><p>Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!</p><h2>About the Role</h2><p>As a Strategic CSM, you'll own the full lifecycle for approximately 100 of our biggest & most important brands. These are the accounts where Owner's platform has the deepest impact. In an intensively competitive market a great CSM relationship is the difference between a customer who stays and grows and one who churns.</p><p>This is not a 'check the box' CS role. You'll operate as a trusted business consultant for restaurant owners. You'll analyze their performance data, shape their marketing strategy, troubleshoot their operations, and build the kind of relationship where they call you before they call anyone else. You'll also help build the playbooks, processes, and institutional knowledge that make the Strategic motion repeatable as we scale.</p><p>We're looking for someone who thrives with a high volume of relationships. Who can handle the pace and ambiguity of a startup, and someone who finds real satisfaction in helping small business owners win.</p><h2>What You'll Do</h2><p><strong>Own your book.</strong> Manage a named portfolio of ~100 parent restaurant brands. You're their person — the single point of accountability for their success on the Owner platform, from onboarding through renewal and beyond.</p><p><strong>Be the consultant they don't have.</strong> Most independent restaurant owners don't have a CMO, a CTO, or a data analyst. You'll fill all three gaps — translating platform data into plain-language recommendations on online ordering performance, marketing campaigns, SEO, and guest engagement. You'll lead kickoff calls, performance reviews, and proactive check-ins that are grounded in their numbers and focused on driving results.</p><p><strong>Protect and grow revenue.</strong> Own retention and growth for your book. Proactively identify churn signals using data points, intervene before problems escalate, and build the case for why Owner is driving real value. When a customer is considering leaving, you'll lead the save conversation with data and empathy.</p><p><strong>Run business reviews that matter.</strong> Prepare and deliver recurring performance reviews for your key accounts. You’ll lead honest conversations about what's working, what's not, and what to do next. Tie every recommendation back to the restaurant's actual business goals: more orders, more repeat guests, more revenue through their own channels.</p><p><strong>Build the motion.</strong> The Strategic CSM function is still maturing. You'll have real input into the playbooks, engagement models, and operational systems that define how this team works. If you see a better way to segment, prioritize, or engage, you'll have a seat at the table to propose it and the support to build it.</p><p><strong>Partner cross-functionally.</strong> Work closely with Sales, Partnerships, Launch, Marketing, SEO, and Product to advocate for your customers and close the loop on their feedback. Escalate intelligently. Bring patterns, not just problems.</p><p><strong>What You Bring</strong></p><p><strong>3+ years in Customer Success, Account Management, or a related customer-facing role</strong> in B2B or B2B2C SaaS. You've managed a book of business, owned retention metrics, and operated with real accountability for outcomes.</p><p><strong>Experience managing multi-location or high-value accounts.</strong> You know what it means to manage complexity across locations, stakeholders, and priorities — and you don't lose the thread.</p><p><strong>A consultative, data-informed approach.</strong> You're comfortable pulling a report, identifying the story in the numbers, and translating that into a recommendation a restaurant owner can act on. You don't just present data — you interpret it.</p><p><strong>The ability to handle hard conversations with grace.</strong> You've navigated cancellation calls, retention negotiations, and de-escalations. You don't shy away from conflict — you lean into it with empathy and clarity.</p><p><strong>Strong prioritization instincts.</strong> With ~100 accounts, you can't go deep on everything every day. You know how to segment by risk and opportunity, manage your time ruthlessly, and still make every customer feel like they matter.</p><p><strong>Comfort with a fast-moving environment.</strong> You'll work daily in Salesforce, Notion, Slack, SalesLoft, and Sigma. You’ll have 10-20 calls per day with customers. You’ll find problems you don’t have answers for but are expected to find them. You don’t have to be an expert on day 1 but you’re expected to be the person who hustles each day to get better.</p><p><strong>Communication skills that flex.</strong> You can write a crisp email to a restaurant owner, lead a compelling business review, and summarize a complex situation for your manager in the same morning.</p><p><strong>Nice to Have</strong></p><ul><li><p>Experience in the restaurant, food, or hospitality industry</p></li><li><p>Familiarity with online ordering platforms, POS systems, or restaurant marketing tools</p></li><li><p>Experience working in a high-growth startup where processes are still being built</p></li><li><p>Bilingual (English/Spanish) — a meaningful share of our restaurant partners are Spanish-speaking owners</p></li></ul><h2>What Success Looks Like</h2><p>You'll be measured on the outcomes that matter most to our customers and our business:</p><ul><li><p><strong>Revenue retention</strong> <strong>-</strong> you keep your book healthy and growing</p></li><li><p><strong>Customer engagement and product adoption</strong> <strong>-</strong> your customers are actually using the platform, and you know why (or why not)</p></li><li><p><strong>Risk reduction - </strong>You proactively identify and reduce the overall risk for our strategic portfolio</p></li></ul><p><strong>A Note About This Role</strong></p><p>We'll be honest: this is a demanding job. You'll carry a large book, move fast, and wear a lot of hats. Priorities will shift. You'll be expected to operate with high ownership and minimal hand-holding.</p><p>But if you're the kind of person who finds energy in helping small business owners grow — who gets a genuine thrill from seeing a restaurant's online orders climb because of a recommendation you made — this is one of the most rewarding roles in customer success. You'll have a meaningful impact on real businesses, real influence on how we build this function, and a front-row seat to one of the most exciting platform plays in the restaurant industry.</p><p><strong>Compensation and benefits</strong></p><p>The estimated base salary range for this role is $90K-100K USD / $125,500-$137,000 CAD. Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!</p><h2>Notice - Employment Scams</h2><p>Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.</p><p>We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as 'phishing' or “spam” and do not respond.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: <a href='https://www.runpod.io/blog/one-million-developers'>https://www.runpod.io/blog/one-million-developers</a>.</p><p>We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.</p><p>As a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.</p><p><strong>Please note</strong>: this position requires availability on weekends as per business requirements </p><h2>Responsibilities:</h2><h3>Customer Support and Problem Resolution</h3><ul><li><p>Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.</p></li><li><p>Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).</p></li><li><p>Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.</p></li><li><p>Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.</p></li><li><p>Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.</p></li><li><p>Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.</p></li><li><p>Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.</p></li><li><p>Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.</p></li></ul><h3>Technical Analysis and Solutions:</h3><ul><li><p>Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.</p></li><li><p>Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.</p></li><li><p>Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.</p></li><li><p><strong>Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools</strong> are considered strong assets for this role.</p></li><li><p>Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.</p></li></ul><h2>Requirements:</h2><ul><li><p>At least 5 years professional experience in technical customer support.</p></li><li><p>Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.</p></li><li><p>Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.</p></li><li><p>Strong problem-solving skills and the ability to analyze and resolve technical issues.</p></li><li><p>Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin </p></li><li><p>Knowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, HTTP/HTTPS, SSH, and DNS.</p></li><li><p>Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python.</p></li><li><p>Excellent communication skills, both verbal and written.</p></li><li><p><strong>Advanced knowledge of operating systems, including:</strong></p><ul><li><p>Proficiency with SSH and the use of terminal commands</p></li><li><p>Experience with Linux (server versions specifically)</p></li><li><p>Strong asset: proficiency in Docker and deployment on the docker</p></li></ul></li></ul><h2>Preferred:</h2><ul><li><p>Strong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.</p></li><li><p>Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.</p></li><li><p>Experience in AI fine-tuning or AI inference</p></li></ul><p><strong>What You’ll Receive:</strong></p><ul><li><p>The competitive base pay for this position ranges from 70,000 to 93,000 usd. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location</p></li><li><p>Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.</p></li><li><p>Generous medical, dental & vision plans</p></li><li><p>Flexible PTO- take the time you need to recharge</p></li><li><p>Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication </p></li><li><p>Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.</p></li><li><p>$1,200 USD Home Office & Equipment Stipend-<strong> </strong>We set you up for success from day one with gear and support to create your ideal workspace</p></li></ul><p>Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate eligible to work in the United States; however, we are currently unable to sponsor employment visas</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<h2>About Ramp</h2><p>Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.</p><p>The problems are high-stakes, data-dense, and unforgiving.</p><p>We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.</p><p>The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.</p><p>If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.</p><h2>About the Role</h2><p>Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.</p><p>In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.</p><p>You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.</p><h2>What You’ll Do</h2><ul><li><p><strong>Be the voice of Ramp's Customer Support.</strong> You'll spend your day engaging with customers, primarily via live calls, email, and chat.</p></li><li><p><strong>Diagnose across a broad product surface.</strong> Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.</p></li><li><p><strong>Operate with an ownership mindset, managing escalations end-to-end.</strong> You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.</p></li><li><p><strong>Build and shape AI tools, not just use them.</strong> Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.</p></li><li><p><strong>Ship improvements, not just flag them.</strong> When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.</p></li><li><p><strong>Communicate with precision and empathy.</strong> Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.</p></li></ul><h2>What You Need</h2><ul><li><p>You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.</p></li><li><p>You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.</p></li><li><p>You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.</p></li><li><p>You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.</p></li><li><p>You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.</p></li><li><p>You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.</p></li><li><p>You're comfortable on the phone. Many interactions start there.</p></li><li><p>You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.</p></li></ul><h2>Nice to Haves</h2><ul><li><p>Experience building workflows or automations using AI tools, not just prompting</p></li><li><p>Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)</p></li><li><p>Background in payments infrastructure (ACH, wire transfers, card networks)</p></li><li><p>Track record of working somewhere that shipped product fast and expected CX to keep up</p></li></ul><h2>Why be a CX Associate at Ramp</h2><ul><li><p><strong>Cross-functional exposure from day one.</strong> You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.</p></li><li><p><strong>AI tools and unlimited access.</strong> Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.</p></li><li><p><strong>Career growth that you own.</strong> Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.</p></li><li><p><strong>Culture that's different from a call center.</strong> Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.</p></li></ul><h2>Read more about how Ramp thinks about AI and CX:</h2><ul><li><p><a href='https://x.com/geoffintech/status/2042002590758572377?s=20'><u>How Ramp Became an AI-First Company — Geoff Charles, CPO</u></a></p></li><li><p><a href='https://x.com/sebgoddijn/status/2042285915435937816?s=20'><u>Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager</u></a></p></li><li><p><a href='https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai'><u>AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI</u></a></p></li></ul><h2>What to know before you apply</h2><ul><li><p><strong>Schedule & Shift Bidding - Please Read Carefully:</strong> CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span <strong>7:00 Am–11:00 Pm Et</strong>, and your shift will likely include a weekend day (either <strong>Sun–Thu</strong> or <strong>Tue–Sat</strong>). Associates also cover <strong>2–3 company holidays per year</strong> on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.</p></li><li><p>The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.</p></li><li><p>This role is a launchpad for your career at one of the fastest-growing companies in fintech.</p></li></ul><p><em>For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.</em></p><h2>Benefits available to all full-time Ramp employees (Global)</h2><ul><li><p>Flexible PTO</p></li><li><p>Centralized home-office equipment ordering</p></li><li><p>Health and wellness stipend</p></li><li><p>Budget for intra-office travel</p></li><li><p>Weekly coffee stipend</p></li></ul><h2>United States</h2><ul><li><p>100% medical, dental & vision insurance coverage for you, with partial coverage for dependents</p></li><li><p>One Medical annual membership</p></li><li><p>401(k), including employer match on contributions made while employed by Ramp</p></li><li><p>Fertility HRA (up to $10,000 per year)</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay</p></li><li><p>Pet insurance</p></li><li><p>In-office perks: lunch, snacks, drinks, and more</p></li><li><p>Relocation expense coverage to NYC or SF (if needed)</p></li></ul><h2>Canada</h2><ul><li><p>Group medical, dental, and vision coverage through Sun Life</p></li><li><p>Life, AD&D, and disability coverage</p></li><li><p>Fertility drug coverage (up to $4,000 lifetime)</p></li><li><p>Group Retirement Plan with employer match (RRSP + DPSP)</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay</p></li><li><p>Employee Assistance Program and virtual care through Lumino Health</p></li></ul><h2>United Kingdom</h2><ul><li><p>Private medical insurance through Freedom Elite</p></li><li><p>Virtual GP and at-home care via eMed x Livi</p></li><li><p>Workplace pension through Penfold, with salary sacrifice option</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay</p></li></ul><h2>Referral Instructions</h2><p>If you are being referred for the role, please contact that person to apply on your behalf.</p><h2>Other notices</h2><p>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p><em>Beware of recruiting scams: Ramp will only contact you through official @</em><a href='http://Ramp.com'><em>Ramp.com</em></a><em> email addresses and will never ask for payment or sensitive personal information during the hiring process.</em></p><p><a href='https://ramp.com/legal/applicant-privacy-notice'>Ramp Applicant Privacy Notice</a></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.</p><p>Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.</p><p>We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.</p><h2>Location & work mode</h2><p><em>Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.</em></p><h2>What you'll do</h2><ul><li><p>Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback</p></li><li><p>Become a product expert and help customers use Linear to drive business outcomes</p></li><li><p>Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts</p></li><li><p>Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product</p></li></ul><h2>What we're looking for</h2><ul><li><p>3+ years relevant work experience in a technical customer-facing role</p></li><li><p>SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment</p></li><li><p>Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively</p></li><li><p>Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively</p></li><li><p>Previous experience working with product + engineering teams and/or developer tools is preferred</p></li></ul><h2>What we offer</h2><ul><li><p>Interesting and challenging work</p></li><li><p>Work-life balance</p></li><li><p>Competitive salary and equity</p></li><li><p>Employee-friendly equity terms (early exercise, extended exercise)</p></li><li><p>Stipend to set up your home office</p></li><li><p>Paid lunch and coffee during workdays</p></li><li><p>Work remotely, no commuting to the office</p></li><li><p>Paid co-working space/desk at an office</p></li><li><p>Health, dental, and vision insurance (US)</p></li><li><p>Regular team events and offsites</p></li><li><p>5 weeks of paid vacation</p></li><li><p>4 months of paid parental leave</p></li></ul><h2>Learn how we think and work:</h2><ul><li><p>A story about our mission: <a href='https://linear.app/readme'><u>Read Me</u></a></p></li><li><p>Our hiring process: <a href='https://linear.app/now/how-we-hire-at-linear'><u>How we hire at Linear</u></a></p></li><li><p>Building our way: <a href='https://linear.app/blog/building-our-way'><u>Announcing our Series C</u></a></p></li><li><p>Sequoia Capital Spotlight: <a href='https://www.sequoiacap.com/article/linear-spotlight/'><u>Designing for the Developers</u></a></p></li><li><p>Building our teams: <a href='https://linear.app/blog/why-and-how-we-do-work-trials-at-linear'><u>Why and how we do work trials at Linear</u></a></p></li><li><p>A video series: <a href='https://linear.app/quality'><u>Conversations on Quality</u></a></p></li><li><p>Our recent tender offer: <a href='https://linear.app/now/sharing-growth-with-the-people-building-linear'><u>Sharing Linear’s growth with the people building it</u></a></p></li></ul><p><em>Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</em></p><p><strong>A note on recruitment fraud: </strong><em>all official Linear hiring communication comes from an @</em><a href='http://linear.app'><em>linear.app</em></a><em> email address, and all open roles are listed at </em><a href='http://linear.app/careers'><em>linear.app/careers</em></a><em>. We never ask candidates for payment or financial information. Suspicious messages can be reported to </em><a href='mailto:[email protected]'><em><u>[email protected]</u></em></a><em>.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<h2>✨ One platform, a whole world of opportunity</h2><p>The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.</p><p>We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:</p><ul><li><p>Ranked <strong>#10 of 250</strong> on TIME and Statista's 2026 list of <a href='https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time'><u>America's Top WorkTech Companies</u></a> </p></li><li><p>Named one of <a href='https://www.oysterhr.com/library/oyster-2026-newsweek-award'><u>America's Greatest Startup Workplaces 2026</u></a> by Newsweek</p></li><li><p>A <a href='https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026'><u>G2 Spring 2026 Leader</u></a> across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance</p></li><li><p>The only <strong>B Corp-certified</strong> global employment platform ~ independently verified since 2023</p></li></ul><p>Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.</p><p>And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.</p><h2>The Role </h2><p><strong>Location: </strong>While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.<strong> </strong>To create the best experience for our new hire, this role requires you to be based within -3 / - 8 UTC (Americas) as you will be supporting the Americas region.</p><p>We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience.</p><p>Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey. As a member of this team, you will be part of a collaborative environment where ideas flourish, and each team member's input is cherished. We foster a culture of continuous learning and growth, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our Customer Success POD, you'll become part of a supportive community that thrives on innovation, excellence, and a steadfast commitment to customer satisfaction.</p><h2>Key Responsibilities</h2><ul><li><p>Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.</p></li><li><p>Responsible for addressing and managing customers' health cases assigned to them.</p></li><li><p>Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.</p></li><li><p>Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.</p></li><li><p>Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction.</p></li><li><p>Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization.</p></li><li><p>Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health.</p></li><li><p>Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction.</p></li><li><p>Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments.</p></li><li><p>Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations.</p></li><li><p>Collaborate with Treasury on payment collection for late-paying customers</p></li><li><p>Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform.</p></li><li><p>Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.</p></li></ul><h2>Requirements</h2><ul><li><p>Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.</p></li><li><p>Proven track record of managing multiple customer relationships and driving customer success initiatives.</p></li><li><p>Ability to effectively manage customer expectations and any conflicts should they arise.</p></li><li><p>Exceptional communication skills, both verbal and written.</p></li><li><p>Strong interpersonal skills with the ability to build rapport and trust with customers.</p></li><li><p>Analytical mindset with the ability to leverage data to drive insights and decision-making.</p></li><li><p>Cross-functional collaboration skills with experience working across departments to achieve common goals.</p></li><li><p>Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.</p></li><li><p>Strong organizational skills and attention to detail.</p></li><li><p>Passion for customer advocacy and commitment to delivering exceptional service.</p></li><li><p>Willingness to continuously learn and upskill to keep pace with product advancements and industry trends.</p></li><li><p>Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.</p></li></ul><h3>Attributes that are not required (but are a bonus)</h3><ul><li><p>Experience in the HR industry and employment practices spanning multiple countries</p></li></ul><h3>You'll also need</h3><ul><li><p>A reliable home internet connection (or be able to get one)</p></li><li><p>Proficiency in both written and spoken English language is required</p></li></ul><h2>How we work together at Oyster</h2><p>Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.</p><p>Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the <a href='https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d'><u>Oyster Public HQ</u></a> so other global teams can learn from us.</p><h2>How YOU work</h2><p>With diverse locations, cultures, and needs, we created <a href='https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395'>How YOU Work;</a> a program supporting your whole human experience at Oyster:</p><ul><li><p><strong>Work from anywhere:</strong> Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.</p></li><li><p><strong>Paid time off:</strong> Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.</p></li><li><p><strong>Mental health support:</strong> Access <a href='https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7'>Plumm</a>, our mental well-being service.</p></li><li><p><strong>Wellbeing allowance:</strong> Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.</p></li><li><p><strong>Flexible parental leave:</strong> All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.</p></li><li><p><strong>WFH stipend:</strong> Receive a stipend for your laptop and home office equipment to get you set up quickly.</p></li></ul><h2>✨ The best jobs should be available to everyone </h2><p>We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.</p><p>Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email <a href='mailto:[email protected]'>[email protected]</a> with the subject line: Interview Accommodations.</p><p>Our available positions are on our careers page. Our team will only contact you from an @<em>oysterhr.com</em> email, and <strong>we will never ask for money as part of an interview process or job offer.</strong> If you receive a suspicious email about Oyster jobs or are directed to a site other than <a href='http://www.oysterhr.com/careers'>www.oysterhr.com/careers</a>, please report it via our <a href='https://faceup.com/c/8tpzyyye'>Compliance and Ethics Helpline</a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><strong>About </strong><a href='http://Wealth.com'><strong>Wealth.com</strong></a></p><p><a href='http://Wealth.com'>Wealth.com</a> is the industry’s leading AI Wealth Management platform, empowering financial advisors to offer modern, comprehensive estate planning solutions to their clients. By combining cutting-edge technology, AI, and unmatched human expertise, we deliver a seamless experience that sets us apart. Beyond having one of the most coveted domain names in FinTech, <a href='http://wealth.com'>wealth.com</a> is a dynamic, revenue-generating startup experiencing rapid yet sustainable growth.</p><p>A key reason behind our position as the #1 estate planning platform is our team. Our people thrive in a collaborative, supportive culture that fosters innovation and makes <a href='http://wealth.com'>wealth.com</a> a place where everyone truly enjoys working. <a href='http://Wealth.com'>Wealth.com</a> is certified as a Great Place to Work for 2024 and named a 2024 finalist for Fast Company’s Best Workplaces for Innovators!</p><p>The ideal Support Associate both enjoys, and has experience in, the customer service space. This may be through face-to-face channels, such as retail, or over the phone, live chats, or emails. You enjoy working with people, both as customers, and within a tight knit team who create experiences our customers tell others about. You are motivated by learnings and new challenges and are looking for a role that can set you on a range of career paths.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Responding to individual client support issues via phone, email, and live chat within our estate planning product. Our support team are the experts behind the scenes that work in the moment to help educate and support our customers and their clients.</p></li><li><p>Follow documentation and training materials to diagnose, resolve and escalate client support tickets when necessary. You'll listen, empathize, be patient, and problem-solve.</p></li><li><p>Support escalation of user or partner issues, coordinate critical resources in the escalation process, and assist with issues through resolution.</p></li><li><p>Take initiative to investigate and manage issues outside documented occurrences, and communicate them to the Success Team.</p></li><li><p>Assist in creating and maintaining Knowledge Base / FAQ documentation to answer common support questions.</p></li><li><p>Actively contribute to the ongoing improvement of our AI support systems. This includes analyzing common customer inquiries to train the chatbot, providing feedback on bot responses, and helping to identify new use cases for AI to enhance customer service efficiency.</p></li><li><p>Communicate effectively, adapt to working environments and team priorities. Utilize Intercom, SalesForce, ChurnZero and/or other tools to keep track of support tickets.</p></li><li><p>Display great organization skills and great attention to detail.</p></li></ul><h2>Qualifications:</h2><ul><li><p>3+ years of experience in customer support, success, and / or implementation Experience with estate planning, financial services, or legal services is strongly preferred.</p></li><li><p>Entrepreneur at heart with a growth mindset who thrives in a fast-paced, flexible, startup environment; demonstrated ability to adapt and lead in a high growth environment.</p></li><li><p>Able to build customer rapport and maintain a friendly, thoughtful atmosphere with customers at all times. Willing and able to address escalated client issues with speed and urgency.</p></li><li><p>Strong communication skills (written & verbal) with the ability to work with a wide range of people.</p></li><li><p>Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.</p></li><li><p>Able to collaborate across the organization.</p></li><li><p>Able to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.</p></li><li><p>Bachelor's Degree or equivalent years of experience.</p></li><li></li></ul><p><strong>Why You’ll Love Working for </strong><a href='http://Wealth.com'><strong>Wealth.com</strong></a></p><ul><li><p>Flexible work environment. We do however meet together in person several times a year.</p></li><li><p>Excellent medical, dental, and vision insurance options, with low-cost premium structures that demonstrate our commitment to offering great value to our employees.</p></li><li><p>100% company-paid basic life insurance, short-term and long-term disability insurance.</p></li><li><p>100% paid parental leave upon eligibility.</p></li><li><p>Company equity managed through Carta.</p></li><li><p>401k with match and 100% vesting upon hire.</p></li><li><p>Generous PTO that grows with you — start with 15 days of vacation your first year, increasing annually up to 20 days.</p></li><li><p>Flexible, use-it-your-way vacation — take time off in as little as one-hour increments.</p></li><li><p>Take time off for holidays — and yes, your birthday counts too.</p></li><li><p>Free estate planning!</p></li></ul><p><em>Wealth is an equal opportunity employer and encourages people from all backgrounds to apply. Should you have a disability or special need that requires accommodation, please let us know.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<h2>About Ramp</h2><p>Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.</p><p>The problems are high-stakes, data-dense, and unforgiving.</p><p>We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.</p><p>The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.</p><p>If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.</p><h2></h2><h2>About the Role</h2><p>Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.</p><p>In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day.</p><p>You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.</p><h2>What You’ll Do</h2><ul><li><p><strong>Be the voice of Ramp's Customer Support.</strong> You'll spend your day engaging with customers, primarily via live calls, email, and chat.</p></li><li><p><strong>Diagnose across a broad product surface.</strong> Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break.</p></li><li><p><strong>Operate with an ownership mindset, managing escalations end-to-end.</strong> You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows.</p></li><li><p><strong>Build and shape AI tools, not just use them.</strong> Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp.</p></li><li><p><strong>Ship improvements, not just flag them.</strong> When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better.</p></li><li><p><strong>Communicate with precision and empathy.</strong> Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler.</p></li></ul><h2>What You Need</h2><ul><li><p>You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again.</p></li><li><p>You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement.</p></li><li><p>You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction.</p></li><li><p>You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.</p></li><li><p>You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through.</p></li><li><p>You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon.</p></li><li><p>You're comfortable on the phone. Many interactions start there.</p></li><li><p>You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics.</p></li></ul><h2>Nice to Haves</h2><ul><li><p>Experience building workflows or automations using AI tools, not just prompting</p></li><li><p>Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)</p></li><li><p>Background in payments infrastructure (ACH, wire transfers, card networks)</p></li><li><p>Track record of working somewhere that shipped product fast and expected CX to keep up</p></li></ul><h2>Why be a CX Associate at Ramp</h2><ul><li><p><strong>Cross-functional exposure from day one.</strong> You work directly with Product, Engineering, and GTM teams — not siloed into a support queue.</p></li><li><p><strong>AI tools and unlimited access.</strong> Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter.</p></li><li><p><strong>Career growth that you own.</strong> Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested.</p></li><li><p><strong>Culture that's different from a call center.</strong> Team events, in-person offsites, and a genuine commitment to building a team people want to be part of.</p></li></ul><h2>Read more about how Ramp thinks about AI and CX:</h2><ul><li><p><a href='https://x.com/geoffintech/status/2042002590758572377?s=20'><u>How Ramp Became an AI-First Company — Geoff Charles, CPO</u></a></p></li><li><p><a href='https://x.com/sebgoddijn/status/2042285915435937816?s=20'><u>Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager</u></a></p></li><li><p><a href='https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai'><u>AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI</u></a></p></li></ul><h2>What to know before you apply</h2><ul><li><p><strong>Schedule & Shift Bidding - Please Read Carefully:</strong> CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span <strong>7:00 Am–11:00 Pm Et</strong>, and your shift will likely include a weekend day (either <strong>Sun–Thu</strong> or <strong>Tue–Sat</strong>). Associates also cover <strong>2–3 company holidays per year</strong> on a rotating basis. Ramp's customers operate on financial deadlines that don't pause.</p></li><li><p>The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is.</p></li><li><p>This role is a launchpad for your career at one of the fastest-growing companies in fintech.</p></li></ul><p><em>For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000.</em></p><h2>Benefits available to all full-time Ramp employees (Global)</h2><ul><li><p>Flexible PTO</p></li><li><p>Centralized home-office equipment ordering</p></li><li><p>Health and wellness stipend</p></li><li><p>Budget for intra-office travel</p></li><li><p>Weekly coffee stipend</p></li></ul><h2>United States</h2><ul><li><p>100% medical, dental & vision insurance coverage for you, with partial coverage for dependents</p></li><li><p>One Medical annual membership</p></li><li><p>401(k), including employer match on contributions made while employed by Ramp</p></li><li><p>Fertility HRA (up to $10,000 per year)</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay</p></li><li><p>Pet insurance</p></li><li><p>In-office perks: lunch, snacks, drinks, and more</p></li><li><p>Relocation expense coverage to NYC or SF (if needed)</p></li></ul><h2>Canada</h2><ul><li><p>Group medical, dental, and vision coverage through Sun Life</p></li><li><p>Life, AD&D, and disability coverage</p></li><li><p>Fertility drug coverage (up to $4,000 lifetime)</p></li><li><p>Group Retirement Plan with employer match (RRSP + DPSP)</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay</p></li><li><p>Employee Assistance Program and virtual care through Lumino Health</p></li></ul><h2>United Kingdom</h2><ul><li><p>Private medical insurance through Freedom Elite</p></li><li><p>Virtual GP and at-home care via eMed x Livi</p></li><li><p>Workplace pension through Penfold, with salary sacrifice option</p></li><li><p>Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay</p></li></ul><h2>Referral Instructions</h2><p>If you are being referred for the role, please contact that person to apply on your behalf.</p><h2>Other notices</h2><p>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p><p><em>Beware of recruiting scams: Ramp will only contact you through official @</em><a href='http://Ramp.com'><em>Ramp.com</em></a><em> email addresses and will never ask for payment or sensitive personal information during the hiring process.</em></p><p><a href='https://ramp.com/legal/applicant-privacy-notice'>Ramp Applicant Privacy Notice</a></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success