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Role Overview

Ready to build real-world experience? As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.

A Day in the Life

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays
• Participate in ongoing training and continuous improvement

About You

• Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
• Enjoy helping people, solving problems, and learning new technologies quickly
• Adapt well in fast-paced, changing environments while staying organized and detail-oriented
• Follow structured workflows and procedures with consistency and accuracy
• Are motivated to build skills for future opportunities in tech, support, education, or customer experience
• Willing to accept a temporary assignment.
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a full-time schedule of 40 hours a week.
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction free home workspace
• Must be proficient using Browsers such as Chrome, Firefox or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the following requirements:
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
• Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
• WiFi is allowed; wired connection required if WiFi becomes unstable
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.

What Makes This Opportunity

• Build in-demand skills using Amazon Connect and cloud-based support tools
• Receive paid training and ongoing support
• Gain hands-on experience in customer experience and tech-enabled services
• Support a mission-driven environment serving students and educators
• Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

Compensation

The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay.

Additional Information

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

Encoura is an equal opportunity/affirmative action employer. We consider all qualified applicants for employment regardless of race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, veteran status, or other protected categories.

About Us

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.

Applicants from California, please review the CA HR Privacy Notice.

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi! I'm Dessa, Associate General Counsel here at Customer.io. We're hiring a Legal Assistant to help our growing Legal team operate at its best.

This is a role for someone who loves bringing structure to fast-moving environments — the kind of person who sees a messy folder system and genuinely wants to fix it, who gets excited about finding a better way to route a contract, and who looks at AI tools as a competitive advantage rather than a novelty. You'll work closely with Legal, Sales, RevOps, and Finance to keep core legal workflows running smoothly, while helping us push the boundaries of how a modern legal team operates.

We're a small but ambitious team, and the work you do here will have real, visible impact from day one.

What we value

• Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks.
• Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem.
• Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team.
• Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update.
• Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible.

What you'll do

Legal Administrative Support

• Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed
• Own legal calendaring across filings, renewals, and compliance obligations
• Coordinate invoice processing and vendor payments with Finance
• Manage physical mail, board prep logistics, and note-taking for key Legal meetings

Document and Knowledge Management

• Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
• Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
• Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
• Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
• Proactively identify gaps in document management and suggest improvements

Entity Management and Compliance

• Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
• Maintain compliance calendars with visibility across Finance, HR, and Legal

Contract Support and Light Drafting

• Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
• Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review

Legal Team Enablement

• Partner with the Sr. Legal Ops Manager to identify and ship process improvements
• Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager
• Act as a coordination point across Legal initiatives, keeping things organized and moving

What we're looking for

• 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm).
• Strong organizational skills and high attention to detail — you catch things others miss.
• Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work.
• Experience managing documents, calendars, and administrative workflows at volume.
• Ability to juggle multiple workstreams and shift priorities without dropping the ball.
• Clear communication skills and comfort working cross-functionally.
• Demonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibility.

Nice-to-haves

• Experience supporting an in-house Legal team at a SaaS or tech company.
• Hands-on experience building or improving workflows through AI tools or automation.
• Familiarity with contract workflows and basic legal documents (NDAs, order forms, DPAs).
• Experience with entity management tools or corporate filings.
• Familiarity with CLM tools such as LinkSquares or similar platforms.
• Project management or paralegal training or certification.

Compensation and benefits

We believe in transparency. The starting salary for this role is $78,000-$89,000 depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 45-minute call with Hiring Manager
• 45-minute video call with Leadership
• Take-Home Assignment + 45-minute Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

The Wikimedia Foundation is looking for two Software Engineer III’s to join the App Growth and Editing Engineering teams within the Core Experiences engineering group.

App Growth

The App Growth team has a clear and ambitious goal: make the apps the destination for knowledge lovers and grow our active readership. As a web full stack mid-career Software Engineer III supporting the Mobile Apps teams you will build features that create natural handoffs from the web to the app and landing users in exactly the right place — for example, prompting a reader to try a personalized reading list in the app, creating a game that is integrated within the apps as a webview; or when someone tries to edit there is a smooth hand off to the web editing experience.

This is not a native iOS or Android role. The role is focused on web-first product experiences, APIs, and platform integrations that can be reused across mobile web and native app surfaces; to help us scale features across platforms and create compelling features that deepen reader engagement and increase user retention.

To ensure there are enough opportunities to communicate, this role with the App Growth team needs at least four hours of your workday to occur between 14:00 UTC and 21:00 UTC.

Editing

On the Editing Team, we support new and experienced volunteers working in 300+ languages with the tools they need to keep Wikipedia accurate and up to date. The team's main area of focus is the flagship VisualEditor, our industry-leading rich-text editing platform which we have been extending to serve new use cases (e.g. DiscussionTools to support on-wiki communication) and unlock new capabilities that lower the barriers people encounter when contributing to Wikipedia. The latest capability being Edit Check, an open-ended system designed to surface actionable pieces of feedback and suggestions that help volunteers improve the quality and integrity of the information Wikipedia offers.

To ensure there are enough opportunities to communicate, this role with the Editing Team needs at least four hours of your workday to occur between 15:00 to 18:00 UTC.

You are responsible for:

• Delivery and enablement - Supports delivery of initiatives. Breaks down complex features into tasks, anticipates risks and collaborates to resolve blockers.
• Implementation - Can successfully build moderately complex features and components with minimal support and suggests areas for architectural improvements.
• Production support - Takes ownership of bug fixes and production problems and communicates in a clear and timely way about impact and resolution.
• Quality, testing and observability - Designs and improves features with observability and testing as a core consideration. Instruments features that enable deeper analysis by Product Analysts. Contributes to healthier testing and software quality practices.
• Cross-functional collaboration - Supports team alignment by asking clarifying questions, reinforcing agreements, and coordinating their work with cross-functional partners. Facilitates team ceremonies.
• Prioritisation - Contributes meaningfully to planning. Helps scope work. Identifies risks across multiple sprints. Adapts as priorities shift.
• Culture and standards - Participates in code reviews, design discussions, and technical planning; shares knowledge proactively; and helps improve team development workflows.
• Operational Awareness -Thinks through how code affects usage and trust. Contributes to onboarding, documentation, and hiring efforts at the team level.

Qualities that are important to us:

• Continuous Learning - You adapt to ambiguity with desire to learn and discover by self-directing your learning in depth and breadth. You encourage and support learning in others. You proactively share knowledge to make it easier for others to contribute.
• Autonomy - You work autonomously on most tasks, whilst timely checking in with teammates and sharing workload when blocked.You balance contributing and receiving support within the team.
• Feedback - You share and receive thoughtful, actionable feedback with peers — both constructive and positive.
• Collaboration - You enjoy working with others to solve problems and are open to feedback. You actively share knowledge and experience; you offer guidance to help others grow.
• Accountable - You own your work end-to-end and help establish a culture of responsibility and follow-through. Thinks through implications of technical decisions, and reflects on whether delivered solutions meet the intended goals.
• Clear communicator - You can explain your ideas simply and communicate in a timely manner. You adapt your communication to different audiences across engineering, product, and non-technical audiences in both synchronous and asynchronous channels.
• Outcome-oriented - You connect your technical work to user value, team goals, and product outcomes. You can make pragmatic tradeoffs when the ideal technical solution is not the right immediate product choice.

Requirements:

• Bachelor's + at least 2 years or equivalent professional web application experience.
• Experience working with backend languages like PHP or Python and/or experience with front end languages particularly with Javascript frameworks.
• A demonstrated ability to deliver testable, user-friendly features in a collaborative team environment.
• Experience building responsive or mobile-first web experiences.
• Experience converting design mockups into functional components.
• Experience building features with observability and testing in mind.
• Experience with incorporating performance and accessibility into features.
• Experience in writing well-documented and readable code.

Additionally, we would love it if you have:

• Experience working in a fully remote, internationally distributed teams or organizations team.
• Experience working with large, legacy codebases.
• A history of open source contributions
• Prior experience with MediaWiki or Wikimedia projects.
• Familiarity with Wikipedia / wikitext / markdown editing or content management systems (e.g., MediaWiki, Drupal, WordPress)
• Some experience with data science, machine learning, and/or AI (e.g., familiarity with prompt engineering, Jupyter notebooks experience, etc.)
• [For App Growth] Experience in launching and maintaining mobile applications, cross platform app frameworks, or building webview-wrapped experiences in native mobile apps.
• [For App Growth] Experience building mobile games or other interactive experiences.
• [For Editing] A strong aptitude in algorithms and data structures is essential!

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$92,267 to US$144,201 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:

US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

We’re Changing the PropTech Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

About Our Products

ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. In this role, you will become a subject matter expert across our suite of 5 product lines, tailoring training to meet diverse client needs.

This role involves conducting training sessions virtually and in-person as needed. In addition to live instruction, you will act as a modern content creator, leveraging AI tools to streamline processes, build self-serve assets, and scale our educational ecosystem. The ideal candidate is an AI-forward, fast-learning self-starter who can turn complex features into digestible, highly engaging learning paths.

Responsibilities:

• Training Delivery & Customer Experience
  • Deliver live training sessions across 5 product lines for new and existing customers with consistency, ensuring learners achieve both competence and confidence as new users of our platforms. Training is held virtually, via webinar, and/or in-person as needed.
  • Partner directly with clients to schedule and coordinate training engagements, acting as their primary point of contact from kickoff through completion.
  • Build long-term relationships with client stakeholders beyond a single session, checking in proactively to ensure continued platform adoption and surface new training needs as their use of the software matures.
  • Take initiative to solve problems that impede a smooth customer experience - communicate cross-functionally and take action to resolve issues without being asked.
• Content Development & Innovation
  • Design, build, and iterate on interactive, bite-sized training collateral (such as e-learning, on-demand video, and step-by-step job aids) that cater to different learning styles.
  • Create and iterate on current documentation and update it as new product features are released.
  • Leverage AI tools and automation to streamline content development workflows, accelerate documentation updates, and scale video/multimedia asset creation.
  • Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings.
• Cross-Functional Collaboration & Product Feedback
  • Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale.
  • Proactively gather "Voice of the Customer" feedback during training sessions and loop it directly back to Product and Engineering teams to influence the product roadmap.
  • Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents our brand standards.
• Project Management, Analytics & Core Skills
  • Identify, define, track, assess, and report metrics related to training initiatives—specifically linking educational completion to higher product adoption and user activation milestones.
  • Scope and manage daily projects to ensure on-time completion.
  • Demonstrate strong verbal and written communication skills, with an eye for detail.
  • Ability to work CST or MST hours.

Qualifications:

• 2+ years in training, education, onboarding, or equivalent
• 1+ years of prior B2B SaaS experience
• Bachelor's or higher
• Proficient in basic software tools such as Salesforce, Gong, Zoom, Google Suite, Slack, etc.
• Demonstrated experience integrating generative AI tools (e.g., ChatGPT, Claude, AI video generators, or automated documentation assistants) into your professional workflow to boost productivity and content output.
• Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, LMS platforms, etc.).
• Strong foundational understanding of adult learning principles and instructional design best practices.
• Proven ability to work in a fast-paced, team-centered environment.
• Excellent communication skills - verbal, written, and interpersonal, with strong storytelling and active listening abilities.
• Demonstrated problem-solving and consultative abilities, with comfort navigating ambiguous product changes.
• Proficient in project management, with a highly organized habit of managing concurrent accounts.
• Ability to multitask, prioritize, and collaborate cross-functionally.
• Exhibit a high level of adaptability and accountability.
• Multifamily experience preferred.

Bonus Points if you have:

• Experience in PropTech

Why Choose Us:

• Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
• Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
• Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

Our Ubuntu Desktop engineering teams build the modern Linux desktop experience used daily by millions of developers, enterprises, and open source communities worldwide.

Location: We have remote roles open in every time zone.

About the team

The Ubuntu Desktop Apps team, as part of the broader Ubuntu Desktop team, designs and builds the core user-facing applications that shape the Ubuntu desktop experience.

This includes key projects such as the Ubuntu Desktop Installer, the Ubuntu App Center, the Ubuntu Security Center, TPM-backed full disk encryption integration and Application Permission prompting.

Our applications are primarily built using Flutter and Dart, with system components and services implemented in Go and Rust.

The team works across the full engineering lifecycle, defining the roadmap, contributing to product design and system architecture, implementing features and conducting code reviews, maintaining CI/CD pipelines and automated testing, improving quality, reliability, and performance, and ensuring smooth release management and delivery to users.

The Role

We are looking for a Software Engineering Manager to lead the Ubuntu Desktop Apps team.

This is a technical leadership role combining people management with active engineering involvement. You will guide the team in delivering modern desktop applications that integrate seamlessly with the Ubuntu platform while ensuring high standards of quality, performance, and security.

You will report to the Ubuntu Desktop Engineering director and collaborate closely with design, product management, and other Ubuntu engineering teams to deliver a coherent and forward-looking desktop experience for millions of users.

What You’ll Do

Technical Leadership

• Guide architecture and technical direction for Ubuntu desktop applications
• Ensure strong integration with the Ubuntu platform, Snap ecosystem, and system services
• Participate in design reviews and key technical decisions
• Promote high standards for performance, reliability, and security

Team Leadership

• Lead and support a team of talented engineers
• Mentor and grow engineers across frontend and systems domains
• Foster a culture of ownership, collaboration, and continuous improvement

Delivery and Engineering Excellence

• Plan and deliver features across multiple release cycles
• Balance innovation with reliability and maintainability
• Improve CI/CD pipelines, test coverage, and release quality

Collaboration and Community

• Work with product and design teams to deliver intuitive user experiences
• Collaborate across Canonical engineering teams
• Engage with the Ubuntu open source community

What We Are Looking For

Required

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Strong background in software engineering and system design
• Experience building and shipping graphical applications
• Experience leading engineering projects or teams
• Expertise in Flutter and Dart, with experience in Go or Rust as a plus
• Experience working with modern Linux desktop technologies such as Wayland, D-Bus, Systemd, or GNOME
• Excellent written and verbal communication skills
• Ability to work effectively in a globally distributed engineering team
• Ability to travel twice a year, for company events up to two weeks each

Nice to Have

• Experience contributing to or leading open source projects
• Experience with Linux distribution development
• Familiarity with software packaging and application sandboxing
• Performance or Security Engineering experience

We know that strong candidates may not meet every qualification. If you are excited by this role and our mission, we encourage you to apply.

What Success Looks Like

First 3 Months

• Build strong relationships with the team and stakeholders
• Gain a deep understanding of the Ubuntu desktop architecture and application stack
• Identify key improvement opportunities in engineering processes or product quality

First 6 - 12 Months

• Deliver meaningful improvements to the Ubuntu desktop application experience
• Strengthen development workflows, testing practices, and delivery reliability
• Help the team grow and maintain a high standard of engineering excellence

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

About us

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.

We have always been a “remote first” company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our “smart growth” approach ensures that we will continue to scale our company effectively.

This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.

The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience. This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.

As a member of the Technical Project Management team within Professional Services, you will guide internal stakeholders and clients through complex implementation efforts, proactively identifying risks, resolving issues, and providing clear technical guidance throughout the project lifecycle. You will partner closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, Support, and Education, to ensure clients are positioned for long-term adoption and success. This role reports to the Director of Technical Project Management.

Responsibilities:

Project Management & Work Quality

• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
• Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
• Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
• Coordinate internal and client-facing resources, aligning project delivery with customers’ desired business outcomes and Intellum’s company targets.

Technical & Platform Expertise

• Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
• Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities.
• Identify potential project and technical risks early and proactively develop mitigation strategies.

Continuous Improvement & Knowledge Sharing

• Contribute insights from project retrospectives to improve team workflows and implementation methodology.
• Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
• Support operational discipline by maintaining accurate documentation and adherence to established processes.

Customer Experience & Growth

• Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
• Align project milestones to measurable client business outcomes and adoption goals.
• Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
• Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.

Stakeholder Management & Communication

• Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
• Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
• Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Metrics/Goals

• The Implementation Project Manager is measured on:
  • Client satisfaction
  • Implementation timeline adherence
  • Scope and budget management
  • Project health indicators
  • Post-onboarding adoption and retention indicators
 

Required Skills

• 5+ years of relevant experience
  • At least 3+ years of experience in SaaS implementation, ideally at the enterprise level
  • Strong preference for experience working with HR, Education, or similar systems
 
• Experience managing client relationships and high-stakes, high-visibility projects
• Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms
• Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology
• Ability to balance multiple projects and competing priorities
• Excellent written and verbal communication skills
• Strong organizational, time management, and problem-solving skills
• Collaborative mindset and the ability to lead without authority

Benefits

• Medical - 100% of employee premiums for selected individual plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered
• LinkedIn Learning
• 401(k) plus matching (US Based Only)
• Flexible PTO
• Calm subscription
• Annual Company Retreat

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at [email protected].

If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to [email protected] to inquire about specific pay ranges.

About Kalepa:

Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work.

We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time.

Our products are already in production with leading insurers, driving measurable outcomes and expanding across functions. The opportunity is far broader than any single workflow: to build the AI operating system for decision-making across insurance. For people who want to work on AI that matters, in a sector where correctness, trust, and real-world impact count, Kalepa is just getting started.

Kalepa is backed by leading investors such as IA Ventures and Inspired Capital, and our team brings experience from Facebook, Palantir, Google, Amazon, McKinsey, Mastercard, and Uber.

Our Values (This is important):

Many organizations have a dusty list of corporate values that no one ever follows. Kalepa is not one of those companies. Our values are designed to unlock the potential of our employees.

Success at Kalepa is bred from five core principles:

• Hustle and Determination - We hire people who take full ownership of their craft and relentlessly pursue excellence with speed and determination. We choose the hard problems and do not give up. This is the foundation of how we work and how we win.
• Deliver Customer Impact - We're obsessed with customer impact. Every feature, every line of code, every decision is measured against one question: does this help insurers make better decisions? If it doesn't drive speed, accuracy, or profitability for our customers, we don't build it.
• Meritocracy - We're building something exceptional, and that requires exceptional people and ideas. We have a high bar but we reward excellence with rapid growth. If you're the best at what you do, you'll thrive here.
• Transparency - We value honest, transparent communication over politics. We challenge ideas, not people. We say what needs to be said, even when it's hard. This is how we solve problems fast and find the truth.
• Experiment Relentlessly - Many of the problems we face have never been solved before. We tackle them by testing quickly, measuring rigorously, and iterating until we find the path forward. Speed of learning is our advantage.

In addition to our NY office, we have remote employees speaking 10+ languages across the globe. But we invest in bringing our people together both for regional meetups and global offsites (2021 - Playa Del Carmen | 2022 - Rome | 2023 - Buenos Aires | 2024 - Lisbon | 2025 - Cartagena).

Kalepa’s culture isn’t for everyone, and that’s ok. But for the people who are a fit, they can’t imagine working elsewhere.

About the role:

Base Salary: $160k - $190k Usd*

OTE: $230k - $270k

As the Strategic Partnerships Manager for Kalpea you are tasked with building business partnerships with leading SI’s and tech partners that drive revenue and growth for Kalepa. You are the external advocate driving partners into our delivery ecosystem. Your goal is to ensure that our global partners, from Global System Integrators (GSI) to boutique insurance consultants, and technical partners have the mastery to speak intelligently about our capabilities and operational structure to implement Kalepa independently and successfully when hired.

What you'll do:

• Revenue Ownership & Partner-Led Growth: Own and deliver against a defined partner-sourced revenue target by leading co-sell strategy, joint business planning, and expansion across alliances, with forecast accountability.
• Ecosystem Delivery Strategy: Define the technical and operational requirements for our external partners. You will architect the "connective tissue" that allows partners to act as a seamless extension of our internal delivery teams
• Establish relationships with the Insurance ecosystem including but not limited to data partners, strategy firms, Policy Administration Systems, Pricing solutions, and other potential integration partners. .
• Partner Enablement & Certification: Build and manage the global "Kalepa Standard" for external implementations. You are responsible for the technical proficiency of our partners, ensuring they are enabled on our most advanced platform features.
• Operational Governance: Own the "Partner Scorecard." You will monitor partner-led implementation quality, stabilization speed, and client satisfaction to ensure our brand promise is met externally.
• Strategic Alliance Management: Serve as the primary operational lead for Tier-1 global partnerships. You will move these alliances from high-level agreements to active, high-performing co-delivery motions in the field.
• GTM & Product Bridge: Act as the technical voice of the ecosystem. Feed partner insights back to R&D to improve the "implementability" of our products and work with Sales to bake partner strategy into our largest enterprise pursuits.

About you:

• Experience: 5+ years in Strategic Partnerships or Channel Management within Insuretech or Insurance ecosystem.
• ​​Ecosystem Expert: You have a background managing technical delivery partners for a high-growth platform.
• Influence & Negotiation: Proven ability to navigate complex organizational structures and win over executive stakeholders
• Growth Mindset: A track record of taking a partnership program from idea to a predictable revenue engine.
• Insurance Literate: You understand the complexity of Carriers, Brokers, MGA’s and the insurance ecosystem and are well positioned to drive mutual wins and opportunities.
• Communication: Exceptional storytelling skills- you can take a complex technical product and make it a must-have for a partner’s own success.
• Travel: Ability to travel 20-30% to represent the company at industry events and lead face-to-face partner summits.
• Independent, adaptable and can thrive in a fast-paced environment

What you’ll get

• Competitive salary (based on experience level).
• Significant equity options package.
• 401(k) plan with employer match (regardless of employee contribution)
• Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
• Work with an ambitious, smart, global, and fun team to transform a $7T global industry.
• 20 days of PTO a year
• Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
• Healthy living/gym stipend. Mobile phone bill stipend.
• Continuing education credits.

*The salary range listed is an estimate and will vary based on a variety of factors. Final compensation will be determined during the offer stage based on relevant experience, performance during the interview process, and geographic location, and may therefore differ from the posted range.

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us
We are seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. In this role, you will partner with senior contact center leaders and executive stakeholders to transform how organizations operate by deploying AI agents, copilots, and conversational intelligence that drive sustained, measurable business impact.

As a trusted strategic advisor, you will guide customers through complex change, accelerate time-to-value, and ensure Observe.AI becomes embedded in their operating model. You will also play a critical role in shaping how Customer Success scales at Observe.AI by defining best practices, influencing platform adoption strategies, and helping build the foundation for enterprise-grade success in a fast-growing AI company.

What You'll Be Doing

• Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
• Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
• Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
• Championing and owning customer retention and partnering with Account Managers on upsells
• Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
• Confidently working in an ambiguous environment -- we are a fast moving startup!
• Collaborating internally and externally to solve pain points for your customer
• Providing key contributions to help grow and scale our Customer Success organization

What You'll Bring To The Role

• 5-7 years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
• Proven track record of managing enterprise-level or strategic customer accounts.
• You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
• Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management.
• Ability to build trusted relationships at all organizational levels.
• Excellent communication, presentation, and interpersonal skills.
• Proactive problem-solver with strong organizational and project management skills.
• Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
• Ability to thrive in a fast-paced, dynamic environment.

Why You’ll Love It Here

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
• Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
• Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
• Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
• 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
• Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
• Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
• Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
• Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary compensation range targeted for this full-time position is $135,000-$158,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
#LI-Remote

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

We're looking for a passionate and experienced Lead Product Designer to join our growing team. In this role, you'll play a key part in shaping the future of product design at Alpaca. You'll help bring design thinking to product development by collaborating with talented colleagues and improving the design quality of our products globally.

What you'll do:

• Own the design process: Lead the end-to-end design for complex web and mobile applications, from user research and discovery to pixel-perfect execution.
• Champion user needs: Deeply understand our diverse user base (global B2B and B2C customers, as well as internal teams) and advocate for their needs throughout the product development lifecycle.
• Shape our design processes: Support efforts to shape and evolve design processes and rituals, exploring and applying AI thoughtfully to improve collaboration, creativity, and efficiency.
• Cross-functional collaboration: Proactively bring stakeholders and users through the design process to bring projects to life.
• Execute proactively: Manage multiple product and feature launches across our dashboards while consistently raising design quality.

Who you are:

• Experienced: You have 12+ years of experience in product design, with a track record of consistently delivering design quality across multiple end-user touchpoints in a fast-paced environment.
• Leadership: You’ve led a team of designers across multiple end-user experiences, aligning the team around product priorities and user-centred design strategy, while also delivering high-quality design work as a hands-on contributor.
• User-centric: You're passionate about understanding user needs through research and metrics and advocating for user experience throughout the product lifecycle, regardless of touchpoint.
• Collaborative: Facilitate alignment across product, engineering, and other relevant teams, advocating for user needs with data and research.
• Systems Level Thinking: You have experience standing up processes, rituals, and standards to ensure design consistency across the product ecosystem.
• Technical proficiency: You have a solid understanding of working with API based products, advocating for user needs within API development, and a strong understanding of how designs are implemented.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel up to 20% of the time.

What you will be doing:

• Serve as the primary post-sales point of contact for a variety of small business customers
• Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
• Help customers achieve maximum value from products and achieve business objectives
• Responsible for identifying opportunities for upselling and cross-selling within existing accounts
• Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
• Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
• Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
• Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
• Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset, committed to driving customer success
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
• Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

• A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
• Experience with customer success platforms and tools.
• Familiarity with CRM and customer support software.
• Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here:

• Podium is the best place to work to:
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

About the Team

At DoorDash, design means making experiences for the people who order, the people who prepare, and the people who deliver.

As a Design Manager at DoorDash, you want to build things that matter to real people. You're at your best when you can move from idea to shipped product quickly, bringing experiences to life that reach and influence users at massive scale. You'll care about whether the product you make solved a real problem for real people, or changed how someone experiences their day.

You'll work shoulder-to-shoulder with Engineering and Product Management, dig into the data, and use LLM-powered tools alongside traditional design tools. If the LLM powered tools don’t exist yet, you build them.

About the Role

Trust is the foundation of every interaction on DoorDash. We're looking for a design leader who can define and drive a vision for designing for integrity at scale. In this role, you will join the Integrity organization. You’ll lead a team of designers working across fraud prevention, trust, safety, and compliance — protecting millions of consumers, Dashers, and merchants while keeping the platform seamless and trustworthy. You will report into the Head of Design for our Customer Experience & Integrity organization. This role is hybrid- 1–2 days per week in one of our Design Hubs.

You’re excited about this opportunity because you will…

• Set the technical direction for Design across your product area — decide what gets built, in what order, and why; connect multiple teams around shared platforms so the work compounds instead of duplicating
• Work on ambiguous problems and turn them into architecture decisions and working systems that teams actually use; earn trust with leadership not through decks, but through prototypes and shipped code that make your point for you
• Stay close to the code and the craft across multiple projects at once — you're not just reviewing, you're building; the work you ship will move real metrics across the product area, not just the team you sit with
• Build the design systems, component libraries, and AI-powered tooling that your product area runs on — prompt libraries, eval pipelines, design-to-code workflows — and make sure people actually use them by writing clear docs, onboarding teams, and iterating based on real feedback
• Hold a high bar for both design and code — your prototypes should be production-ready, not throwaway; spot product opportunities that others miss and help the people around you get sharper at knowing what to build and why
• Grow the team around you — mentor senior designers and managers, help close strong hires, and shape the kind of environment where design engineers do their best work

We’re excited about you because…

• You have a portfolio or repo of work that shows you can design and build at a high level, not just one or the other
• You build in code as naturally as you design — React, TypeScript, or similar frameworks are tools you think in, not things you're learning; you reach for Cursor, Claude, or similar tools to move faster and build things you wouldn't attempt by hand
• You've set direction across a product area before and your influence comes from what you ship, not what you present — people adopt your tools because they're good, not because you told them to
• You care about leverage: you'd rather build a system that makes 20 people faster than ship one great feature yourself
• You have a background in high-growth consumer tech, complex marketplace products, or platform/infrastructure teams where you built tools and systems adopted across multiple teams

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$208,800—$307,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Premier Support on the East Coast, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.

In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.

At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description. Only candidates in the US EST or CST time zones will be considered for this role.

In this role, you will:

• Become an Iterable product expert for our Premier customers.
• Provide top-tier customer service to delight them.
• Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.
• Answer customer inquiries through email, live chat, Zendesk, and phone.
• Categorize and prioritize customer inquiries.
• Write and update support documentation.
• Escalate complex issues to Customer Success Managers and the Engineering team.
• Present support topics in customer meetings, such as Quarterly Business Reviews.
• Share your expertise across the Support team and other departments at Iterable.
• Lead projects to address technical or process gaps for yourself or the team.

We are looking for people who:

• Have a strong ability to build and nurture customer relationships.
• Have Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.
• Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.
• Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.
• Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.
• Can solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.
• Are eager to teach new and existing customers about the platform.
• Are passionate about startups, software, and SaaS products.

Bonus Points:

• Previous experience in a B2B technical support role at a SaaS company
• Experience with email, push or SMS platforms
• Experience with JIRA or Zendesk or similar tools
• Experience with Datadog or similar tools
• Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Community Impact Days
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous technologies in a service used by millions of people, then we want to talk to you!

About the Role

As an Industrial Designer on our team, you will own the design of physical products and help elevate our brand’s experience through form, function and manufacturability. You’ll be responsible for leading concept ideation, CAD modelling and prototyping, working across mechanical, electronics and user-experience domains. You’ll collaborate closely with engineering, manufacturing, sourcing, user-research and marketing, and participate in decision-making around product direction. This role offers ownership across the design lifecycle — from early sketches through production launch.

You're excited about this opportunity because...

• Lead end-to-end design projects: develop concept sketches, CAD/3D models, renderings and physical prototypes.
• Conduct research into user needs, market trends, materials, manufacturing processes (injection moulding, thermoforming, additive manufacturing) and competitive products.
• Translate design intent into detailed specifications: materials, geometry, finishes, ergonomics, manufacturing constraints.
• Collaborate cross-functionally with engineering, manufacturing and product to ensure feasibility, cost-effectiveness and alignment with brand and product vision.
• Build and iterate prototypes (3D prints, machined models, mock-ups), validate usability, aesthetics, functionality and manufacturability.
• Present design concepts, flows and prototypes to stakeholders, incorporate feedback and drive decisions.
• Contribute to design language, visual identity and brand consistency across products.

Why You’ll Love This Role

• You’ll shape real, tangible products that users will interact with and rely on.
• You’ll work in a small, high-impact team where your contributions will be visible and meaningful.
• You’ll tackle ambiguous, early-stage challenges (0-to-1 mindset) and have space to innovate, iterate and experiment.
• You’ll use your hands (sketchbook, 3D printers, lasercutters, materials lab) as well as CAD, a true maker + designer role.
• You will help define the future of our product platform: how it looks, how it feels, how it functions, how it’s manufactured.

We're excited about you because...

• 5+ years of relevant industrial/product-design experience (or equivalent portfolio) in physical-product development.
• Proven ability to drive design in ambiguous, early-stage spaces and bring clarity to open problems.
• Strong portfolio demonstrating concept ideation, CAD/3D modelling, prototyping and product launches.
• Proficiency with CAD/3D software (e.g., SolidWorks, NX, Alias, Rhino), rendering tools, and comfortable working from sketch through to production.
• Deep understanding of materials, manufacturing processes, design for manufacturability (DFM), cost drivers and usability/ergonomics.
• Excellent communication and collaboration skills; able to engage with engineering, sourcing, manufacturing and business leads.
• A bias toward iteration, action and improvement — you love shipping, learning, refining.
• A maker mindset: comfortable prototyping, tinkering, exploring new processes, materials and technologies.

Qualifications

• Bachelor’s-degree or higher in Industrial Design, Product Design, Mechanical Engineering or related field.
• Strong portfolio of physical product design work (consumer, industrial or hardware preferred).
• Demonstrated experience taking products from concept to production release.

What We Offer

• Competitive salary and equity participation
• Health, dental and vision benefits
• Flexible hybrid work model (office + remote)
• Creative, collaborative studio environment with design and prototyping resources
• Opportunity to influence product roadmap, design language and manufacturing strategy
• Professional development budget
• A culture that values experimentation, iteration and hands-on making

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay ranges for this position within the United States, including Illinois and Colorado.

I4

$124,500—$183,000 USD

I5

$148,200—$218,000 USD

I6

$176,800—$260,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.

What You’ll Be Doing:

Executive Support

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
• Coordinate extensive domestic and international travel
• Help triage, organize, and draft responses to emails as necessary
• Manage expenses in a proactive, fiscally alert manner
• Ensure and maintain confidentiality of all appropriate communications and documents
• Attend meetings, document discussions, and distribute action items
• Coordinate and host group meetings, leadership meals, and management team off-sites
• Work with sales and customer success teams to coordinate customer meetings and visits
• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
• Handle occasional personal tasks for the executive as needed
• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
• Coordinate temporary office and meeting space as needed

Program Management

• Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
• Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
• Help design and implement lightweight but effective program management processes and frameworks that scale with the team
• Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
• Assist in the planning and execution of quarterly business reviews and organizational planning cycles
• Identify inefficiencies in how the team operates and bring forward proposals to improve them
• Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
• Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress

AI & Automation

• Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
• Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
• Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
• Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

What Makes You a Great Fit:

• You are located in PST or MST timezone
• You have experience in a tech or high-growth startup environment
• You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
• You have hands-on program or project management experience - you know how to run a workstream, not just support one
• You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction
• You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments
• You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
• You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
• You handle sensitive and confidential information with discretion and integrity
• You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
• You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
• You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment
• Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)
• BA/BS degree preferred; PMP or equivalent certification is a plus

Compensation & Rewards:

In the US, the annual compensation range for this role is $127,000 - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.

The award-winning Forbes Content & Design Studio is looking for a talented, driven Designer to join our Multiplatform Content Design team. Leveraging visual, UX, and motion design, we produce high-volume, high-impact digital experiences in partnership with internal teams across Forbes and with many of the world's leading brands.

This is a high-growth opportunity for an ambitious creative who wants their work seen at scale on a team dedicated to craft, experimentation, and continuous education. You'll bring sophisticated visual taste, a discerning eye for packaging, genuine empathy for the user, and a meticulous attention to detail. Because the role is deeply collaborative, strong communication and the ability to work well with a range of partners are just as important as your design skills.

Responsibilities

• Premium Content
  • Craft compelling, user-focused designs for on- and off-platform brand experiences—from immersive article packages and landing pages to interactive features and video.
  • Translate client briefs and content goals into clear visual concepts, owning the design from initial direction through polished final delivery.
  • Partner closely with branded content editors to build coherent, end-to-end content experiences where design and narrative reinforce each other.
  • Uphold both Forbes' editorial standards and each client's brand guidelines, balancing creative ambition with practical execution across multiple concurrent projects.
• Social
  • Design and produce engaging, platform-native social content, including carousels, GIFs, motion graphics, and short-form video, tailored to the conventions and audiences of each channel.
  • Develop social-first concepts that extend premium campaigns and stand on their own, keeping pace with fast-moving formats and trends.
  • Use social performance data and audience behavior to inform creative decisions, iterate on what's working, and continually sharpen engagement.
• Pre-Sale & Pitch Work
  • Create polished pre-sale mockups and concept designs that help bring proposals to life and win new business.
  • Help shape and evolve a library of templates and reusable assets that raise the quality and speed of pre-sale work.
• Live Events
  Design content recaps, highlight assets, and supporting graphics that capture the energy of
  Forbes' live events and extend their reach across platforms.
• Organization, Communication & Tools
  • Manage your own workload across competing priorities and consistently meet deadlines without sacrificing craft.
  • Explore and adopt new tools and technologies, including AI-assisted design workflows, to elevate creativity, accelerate production, and push the team's capabilities forward.
  • Contribute to and help lead working sessions, brainstorms, and reviews with fellow designers and collaborators across Forbes at all levels of seniority.
  • Give and receive constructive feedback, helping to raise the creative quality of the work across the team.

The Ideal Candidate

• 3+ years of experience in digital/interaction design. Experience in editorial, branded content, or agency environments is a plus.
• Portfolio showcasing thoughtful solutions to design problems.
• Strong visual communication skills with a keen eye for layout, hierarchy, typography, and color.
• Experience designing for social platforms, with familiarity with platform-specific best practices.
• Proficiency in motion design.
• Comfort with fast-turnaround, pitch-oriented work.
• Proficiency in tools such as Figma and the Adobe Creative Suite.
• Clear thinking and strong written and verbal communication.
• A nimble, flexible, solutions-oriented mindset.
• World-class attention to detail.
• A love for learning!

The annual base salary range for this role is $70,000 - $80,000

Forbes has estimated the compensation range set forth above in good faith. The compensation range is what we believe we will offer, and ultimately pay, a successful candidate. In determining this range, we consider the experience, level of education (if applicable to the role), knowledge, skills, and abilities required to be had by a successful candidate as well as the budget and the company’s pay rates, generally. This said, we may have to make changes to our compensation estimates and job descriptions from time to time and we expressly reserve the right to do so. Should we make any such changes, this advertisement will be revised to reflect such revisions. We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Thank you for your interest in joining Forbes!

#Li-pm1
#LI-Remote

This role may evolve over time. While this job description outlines the primary responsibilities, additional duties may be assigned as business needs change. Forbes aims to offer employees the flexibility they need in order to be successful. Some positions may require candidates to be based in a specific location for consideration while some roles may be fully remote (within the U.S.) if it aligns with the needs of the position. This position is only open to candidates residing in California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, & Washington. Due to business operations and compliance requirements, we are unable to consider applicants based outside these states at this time.

Forbes is an equal opportunity employer.

Staff and Applicant Privacy Notice
Notice of E-Verify Participation

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Marketing plays a key part in extending the journalistic legacy and mission of The Times into the future. Our job is to answer the question, “Why is quality journalism worth paying for?” We create award-winning marketing that demonstrates our mission, how we're leading the journalism industry and all the ways our readers can subscribe.

We are seeking a Marketing Designer to help bring to life the full-funnel creative strategy and execution for our News product and All Access bundle subscription offering. This is a hands-on design role for a creative who can translate the value of all we offer — independent journalism and world-class lifestyle products — into clear, compelling campaigns that drive performance and deepen engagement with our products.

Reporting to the Creative Director, Design, Marketing, you will work closely with writers, designers and our audio and video teams, as well as partners in marketing and media strategy, product design, audience insights and brand identity. You'll contribute to integrated campaigns across the full subscriber journey — from full-funnel product launches to subscriber acquisition campaigns to app store optimization efforts and more.

You are passionate about both exceptional craft and the collaborative process it takes to create it. You thrive at the intersection of brand and performance, are excited to contribute directly to growth and product marketing initiatives, and are curious to learn from and partner with more senior creative leaders on the team.

This is a hybrid role based in our New York City headquarters. You can expect to come into the office three days per week.

Responsibilities:

• Contribute to the development and execution of conceptual, visually compelling campaigns and always-on marketing creative for News and All Access, ensuring work supports awareness, consideration, conversion and retention goals.
• Design and adapt campaign creative across paid, owned and earned channels, including digital, social, email, in-app placements, app stores and OOH, in line with The Times' brand standards.
• Translate in-product experiences and key feature benefits into clear marketing assets that deepen engagement and drive habitual product use.
• Support the in-house adaptation and extension of major brand campaigns, collaborating with creative leaders and agency partners to build cohesive executions across all channels.
• Help develop and maintain scalable visual systems, templates and libraries that enable rapid testing and iteration while upholding a high bar for design quality and brand consistency.
• Partner with other designers, art directors, writers and marketers to concept, refine and ship creative that increases subscriptions and engagement with our journalism and products.
• Work from creative briefs, participate in reviews, and incorporate feedback from stakeholders, staying comfortable with shifts in strategy or approach based on the news cycle or business needs.
• Assist in creating clear, compelling presentation materials and articulate the rationale behind your design decisions to a broad group of colleagues, including leadership.
• Stay informed about trends in digital advertising, marketing, branding, media, culture and the evolving social media landscape — bringing those insights into your work in an authentic way.
• Bring fresh ideas and a spirit of experimentation to how we market our journalism, product experiences and bundles, contributing to a culture of continuous learning on the creative team.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 5+ years of hands-on graphic design experience at an advertising agency, digital agency, studio or in-house team, with a focus on marketing or advertising creative.
• A design portfolio that shows sharp execution and conceptual thinking across a range of touch points — including social, digital display, email, in-app and print — and demonstrates how your design choices clarify complex ideas for different audiences across the funnel.
• High proficiency in the formal elements of design, including typography, layout, balance, hierarchy, proportion, color, emphasis and unity, with a refined aesthetic and strong attention to detail from concept through production.
• Fluency with design and motion tools such as Figma, Jitter and Adobe Creative Suite, with thoughtfully organized files that support iteration, collaboration and production.
• Hands-on motion and animation experience, and an interest in exploring new tools and workflows — including emerging AI production tools — to improve both efficiency and creative quality.
• Comfort working cross-functionally with partners in marketing strategy, media, product design, audience insights and brand identity, and enthusiasm for collaborating on campaigns that not only look great but also perform.
• Understanding of trends in digital advertising and growth marketing, plus familiarity with the latest social media ecosystem and how brands show up in a way that feels timely and authentic.

Preferred Qualifications:

• A background in subscription, media or content businesses, with familiarity in how brand, product marketing, and performance media work together across the funnel.
• Experience working in video editing software and a working knowledge of on set video production for social channels.
• A belief in the value of journalism to people and society, and genuine curiosity about our work and company — ideally, you enjoy reading, watching and listening to New York Times journalism and products.
• B.A., B.F.A. or M.F.A. in graphic design, visual communication or another related design discipline — or equivalent professional experience and portfolio that demonstrates comparable design training and craft.

Req-020047

#LI-Hybrid

The annual base pay range for this role is between:

$85,000—$100,000 USD

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [email protected]. You can also file a report with the Federal Trade Commission or your state attorney general.

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

The Role

Most AI-generated emails still look like AI-generated emails. Off-brand color, clunky layouts, the same five templates on a loop. Brands that care about their identity have stayed on the sidelines because the output hasn't met their bar.

We're changing that. Hightouch's Agentic Marketing Platform is the system enterprise marketers are using to plan, generate, and ship lifecycle campaigns with their data, their guidelines, and their voice. Our customers include Domino's, Chime, Spotify, Ramp, Whoop, and Grammarly. They are not going to settle for slop, and neither are we.

We're hiring an AI Creative Designer to be the human who proves what's possible. You'll collaborate alongside our Solutions Engineering team on enterprise customer calls, translate brand guidelines into agentic workflows that actually produce on-brand email and lifecycle creative, and ship the work that makes the case. You will be the most influential creative voice in the room, both for our customers and for our product.

You will define how the most recognizable brands in the world build email with AI, and you will watch the work you direct ship to millions of inboxes.

What You’ll Do

• Lead creative on enterprise engagements. Partner directly with our customers' lifecycle and marketing teams to accelerate the adoption of our Agentic Marketing Platform through on-brand email systems that deliver immediate impact. Understand each brand's identity, engagement goals, and constraints. Build the agentic workflows, prompts, reference libraries, and guardrails that produce work the brand is proud to send.
• Set the creative bar. When a customer asks "can your platform make an email that looks like this," you're the person who makes it look like that. You'll produce the creative work that turns curiosity into conviction and proves what's possible.
• Drive performance, not just aesthetics. Partner with customers on A/B tests, iterate on creative based on results, and build the playbook for what drives opens, clicks, and conversions, and reliably lands in the inbox, when AI is in the loop.
• Shape the product. As the creative voice closest to product and engineering, you'll spot friction, refine workflows, and help shape model behavior to directly influence what we build next!
• Define the playbook. Document patterns that work, share them with the team, and build the body of knowledge that lets us scale taste across every customer we onboard.

What You Bring

• A portfolio that does the talking. Real lifecycle programs, real email campaigns, real product launches. Ideally with AI integrated into the workflow, but the bar is craft. If your work is exceptional, we want to see it. (Applications without a portfolio link will not be reviewed.)
• Deep email design experience. You've designed hundreds of emails across lifecycle programs (onboarding, nurture, retention, win-back) and you have sharp opinions about layout, hierarchy, and what renders well across clients and devices. Comfortable getting into the code and build of an email is a plus.
• Deep AI fluency. You don't need us to teach you what's new. You're already testing the latest image and generative models the week they drop, you're stringing them together in node based UIs, you have strong opinions about which ones get which jobs, and you know how to push them past their defaults to hit a specific look.
• Enterprise client instincts. You've worked directly with sophisticated marketing teams, in-house, agency, or consultancy, and you know how to navigate brand reviews, legal, and the politics of getting work approved.
• Lifecycle marketing literacy. You understand the difference between an email that wins a design award and one that hits an engagement or revenue target, and you can hold both standards at once.
• Taste. This is the hardest one to write a bullet for, so we'll just say it: you have it, your portfolio shows it, and you can articulate why something works.

Why Hightouch?

You'll be the creative center of gravity for a product that's actively defining a category. The brands you'll work with are the ones you already follow. The team you'll join, Product, Engineering, Solutions, Design, ships fast and treats craft as a non-negotiable. And the work you do will compound: every workflow you build, every customer you ship for, makes the next one easier.

If you've been waiting for the moment to bet on AI in lifecycle marketing before it's obvious, this is it.

Compensation

$140,000-$180,000 USD per year, location-independent. Top of band is reserved for candidates with proven enterprise creative leadership and a portfolio that sets the bar. We also offer meaningful equity in the form of ISO options, with early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

About the Role

The New York Times is looking for an experienced HR Business Partner to partner with employees and leaders across a number of our Product, Design, Project Management Organization (PMO) teams. You will work directly with business-side senior leadership teams to assess organizational needs as the business continues to evolve and to help set the talent strategy to address them. You will help lead the design of programs to foster an inclusive culture in consideration of our core values and to support employee engagement, connection and career development. As an HRBP you will use your expertise across the full suite of human resources and organizational development specialties to provide strategic HR partnership and execution support.

This is an exciting opportunity to help a growing business and their team members succeed. You'll partner with the central HR teams and you will report to the VP, HR Business Partner. You will be in a hybrid position where you will work out of our NYC headquarters 3 days per week.

Responsibilities:

• Be a trusted strategic advisor and coach to department leaders, managers, and individual contributors.
• Provide support to department leaders, managers, and employees, including management of annual performance/promotion and compensation processes, succession/talent programs, and oversight of process/HR administration.
• Partner with Centers of Excellence to develop and deliver impactful people initiatives.
• Partner with leadership to monitor how business plans and industry trends may affect talent needs, HR priorities, and the way your client groups are organized or operate.
• Support the diversity, equity, and inclusion strategy of The Times by partnering with business leaders on setting priorities and monitoring progress.
• Develop and interpret relevant people metrics to identify trends and provide insights that shape HR strategy and talent recommendations.
• Partner with Employee Relations, Talent Management, and Legal teams to investigate and resolve employee relations issues, ensure regulatory compliance, and identify development needs for employees.
• Implement tactical and administrative tasks, such as answering requests and inquiries from employees, and assisting with HRIS transactions.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 7+ years of experience in an HR Business Partner or similar role working with and advising senior leaders.
• 5+ years of experience in organizational behavior, change management, talent management, policy implementation, employee relations, and performance management.
• 3+ years of experience in media or technology, or working with client groups in the product or technology fields.
• 2+ years of experience working with an HRIS, like Workday.

Preferred Qualifications:

• Experience with using data to inform client partnership and talent strategies.
• Experience working with unionized populations.

#LI-Hybrid

Req-019939

The annual base pay range for this role is between:

$160,000—$175,000 USD

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [email protected]. You can also file a report with the Federal Trade Commission or your state attorney general.

What Makes Us Unique

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.

We are seeking a highly organized, proactive, detail-oriented, and collaborative Regional HR & People Operations Specialist to support our growing People organization across the United States and Canada.

This role will serve as a critical operational partner supporting:

• NORAM HRBPs;
• People Operations;
• Managers;
• and team members across the region.

The ideal candidate thrives in a fast-paced, highly collaborative, globally distributed environment and enjoys balancing operational execution, employee support, compliance coordination, HR systems administration, process improvement, and cross-functional partnership.

This role is instrumental in helping ensure smooth employee lifecycle management, strong operational execution, leave administration, HR compliance, and an exceptional team member experience throughout the NORAM region.

This is an excellent opportunity for someone looking to deepen their experience in regional HR.

Our People Team

We’re a globally distributed, multicultural People Team spanning North America, Latin America, EMEA, and APAC, and that global footprint isn’t just a fact; it’s a strength we fully embrace. Our team brings a rich blend of perspectives, experiences, and cultural fluency that fuels everything we do, from nuanced people strategies to inclusive systems and scalable processes that work for everyone, everywhere.

We collaborate with heart and hustle. Despite time zones and borders, we operate with high trust, clear communication, and deep mutual respect. Whether we’re partnering with hiring managers, leading HR transformation, supporting regional teams, or crafting intentional team member experiences, we show up for each other and for the people we serve!

This is a team where empathy meets execution. Where people who thrive are those who are curious, proactive, globally minded, and genuinely passionate about making Cloudbeds a place where every team member can do their best work. We’re not just People Team, we’re culture shapers, problem solvers, strategy supporters, and people-first builders.

What You’ll Do:

Regional HR & Team Member Support

• Serve as a primary point of contact for day-to-day HR-related inquiries from team members and managers across NORAM;
• Provide timely updates, guidance, and support related to HR policies, handbooks, processes, systems, employee lifecycle events, PTO, leave tracking, and general People operations;
• Support employee experience initiatives and help foster a positive, collaborative, and people-first environment;
• Escalate sensitive or complex matters appropriately to HRBPs, Legal, Payroll, Benefits, or leadership when needed;
• Assist with employee communications, documentation, follow-ups, and coordination of People Team initiatives.
• Responsible for coordinating quarterly NORAM coffee breaks, regional holiday initiatives, and employee engagement activities to foster team connection, culture, and a positive employee experience within the region.

HRBP Partnership & Operational Support

• Partner closely with NORAM HRBPs to support operational execution of regional people strategies and organizational initiatives;
• Assist HRBPs with organizational changes, promotions, compensation updates, transfers, restructures, and employee lifecycle administration;
• Support preparation of documentation, reporting, employee communications, organizational data, and operational tracking required by HRBPs and leadership;
• Help coordinate HR processes tied to performance cycles, talent reviews, engagement initiatives, manager support, and workforce planning activities;
• Support operational follow-up and coordination related to employee relations matters, documentation, and internal processes as directed by HRBPs;
• Act as a strong operational liaison between HRBPs, Payroll, Benefits, People Operations, Talent Acquisition, Finance, and Business Systems teams.

People Operations & HR Administration

• Manage and coordinate employee lifecycle processes, including:
• onboarding;
• offboarding;
• internal transfers;
• compensation changes;
• promotions;
• status changes;
• manager changes;
• organizational updates;
• relocations
• and system maintenance;
• Ensure all employee records, documentation, and HR systems remain accurate, updated, and compliant;
• Maintain digital personnel files and confidential HR documentation with a high degree of integrity and discretion;
• Support process documentation, SOP creation, internal knowledge base updates, and operational workflows;
• Contribute to continuous process improvement initiatives focused on scalability, automation, efficiency, and employee experience.

Payroll & Benefits Coordination

• Partner closely with Payroll and Benefits teams to ensure timely and accurate employee data processing;
• Support payroll readiness activities, including:
• compensation updates;
• status changes;
• PTO balances;
• leave tracking;
• timesheet coordination;
• and employee data audits;

Leave of Absence (LOA) Administration & Compliance

• Coordinate administrative support and tracking for Leave of Absence programs across NORAM, including:
• Fmla;
• Provincial Stat Leaves beside FMLA to include Canadian leave references
• ADA accommodations;
• Canadian LOAs along with ADA: Provincial Human Rights Codes and Duty to Accommodate
• parental leaves;
• state/provincial leave programs;
• and other protected leaves;
• Maintain accurate leave documentation and ensure proper tracking within internal systems;
• Coordinate communication between employees, managers, Payroll, Benefits, HRBPs, and external vendors when applicable;
• Support compliance tracking and operational execution related to leave management processes.

HRIS, Reporting & Data Integrity

• Maintain and update employee data within Workday and related HR systems;
• Ensure integrity, accuracy, and consistency of organizational, payroll, compensation, PTO, and benefits-related data;
• Generate recurring and ad hoc reports for HRBPs, People leadership, Payroll, Finance, and other stakeholders;
• Assist with audits, data reconciliations, reporting requests, and compliance documentation;
• Partner with Business Systems teams to troubleshoot HRIS discrepancies and improve workflows and automation opportunities;
• Support reporting and analytics requests related to headcount, employee changes, compliance, turnover, and People metrics.
• Support HRBPs with all people operations tasks for the region.

Compliance & Risk Management

• Maintain a strong foundational understanding of:
• U.S. federal employment laws;
• state employment regulations;
• Canadian provincial labor standards;
• and HR operational compliance requirements;
• Ensure HR ops and data handling align with PIPEDA;
• Support audits, documentation requests, compliance reporting, and policy administration activities;
• Help ensure operational processes align with internal policies and external legal requirements;
• Assist with maintaining compliance records and documentation across NORAM;
• Support operational coordination tied to investigations, accommodations, and sensitive HR matters when applicable.

Projects & Cross-Functional Collaboration

• Participate in regional and global People Team projects and operational initiatives;
• Help improve operational efficiency, scalability, documentation, and employee experience processes;
• Collaborate across HR, Payroll, Benefits, Finance, IT, Talent Acquisition, and Business Systems teams on ongoing initiatives;
• Support implementation and optimization of People systems, workflows, and operational processes;
• Assist with organizational readiness efforts tied to growth, restructuring, policy changes, and operational scaling.

What Sets You Up for Success:

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent practical experience);
• 3+ years of experience in:
• HR Operations;
• People Operations;
• HR Generalist;
• HR Specialist;
• or HR Coordination roles;
• Strong understanding of:
• U.S. employment laws;
• HR operational best practices;
• employee lifecycle administration;
• and compliance processes;
• Familiarity with Canadian employment standards and provincial labor regulations strongly preferred;
• Experience supporting HRBPs, regional HR functions, or People Operations teams;
• Experience coordinating payroll, benefits, leave administration, or employee data management;
• Hands-on experience with HRIS platforms (Workday strongly preferred);
• Strong Excel and data management skills;
• Excellent organizational skills and attention to detail;
• Strong written and verbal communication skills in English;
• Ability to manage highly sensitive and confidential information with professionalism and discretion;
• Comfortable working independently within a remote, asynchronous, and globally distributed environment;
• Strong prioritization, problem-solving, and follow-through skills.

Preferred Qualifications

• Experience working in global SaaS, technology, hospitality tech, or high-growth companies;
• Experience supporting multi-state U.S. populations and/or Canadian employees;
• Experience partnering closely with Payroll and Benefits teams;
• Experience supporting remote/distributed organizations;
• Process improvement and project coordination experience;
• PHR or SHRM-CP certification preferred;
• Experience working within fast-paced scaling environments preferred.

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $65,000 – $80,000 USD.

#Li-sd1

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Learn more online at cloudbeds.com

Company Awards to Check Out!

• Best All-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice(2024)
• Deloitte Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

#Li-remote

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Job Description

The New York Times' Time Center is looking for a Sales Associate (Outbound) to grow outbound sales and secure new event bookings. You will focus on targeting large corporate, media, nonprofit, and agency clients to position the venue as a premier destination for high-profile events in Midtown Manhattan.

About the Role:

You will bring a client network, an experienced seller, and an ability to produce and close new business through strategic outreach. This is a remote position, reporting to the Managing Director, Times Center. This is a part-time, temporary position where you will work offsite, while supporting in-person client meetings and tours.

Responsibilities:

• Develop a targeted outbound sales strategy to grow bookings
• Prospect and engage corporate clients, media organizations, nonprofits, and event agencies through outbound outreach and networking
• Build and manage a pipeline of qualified leads with a focus on high-value events
• Pitch the venue's unique value including premium design, advanced production capabilities, and central Midtown location
• Conduct virtual presentations and occasional in-person site tours and client meetings
• Partner with our teams to ensure seamless execution from lead to confirmed booking
• Track outreach activity, pipeline progress, and revenue performance
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Basic Qualifications:

• 3+ years of sales experience in event venues, hospitality, media, or related industries
• Experience in outbound sales and new business development
• Experienced with remote sales at a part-time capacity

Preferred Qualifications:

• Sales Network within corporate event planning, media, or agency communities

Req-020004

The hourly rate of base pay for this role is:

$40—$50 USD

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

We’re excited to learn more about you and your experience. To keep our hiring process as fair and authentic as possible, we ask that you submit your own work and not use GenAI tools to generate substantive content during the application and interview process.

If you’re an Engineering candidate, we’ll let you know what specific GenAI tools you are permitted to use for your technical assessment.

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company encourages those with criminal histories to apply, and will consider their applications in a manner consistent with applicable "Fair Chance" laws, including but not limited to the NYC Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [email protected]. You can also file a report with the Federal Trade Commission or your state attorney general.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Location: Remote - United States

We’re looking for an experienced ads product counsel with deep global privacy knowledge to lead our growing ads product counsel function globally. You will directly advise Reddit’s Ads Product & Engineering teams and Reddit leadership as we rapidly launch new ads products in an evolving legal landscape. As the head of Ads Product counseling, you will act as a strategic leader and an independent contributor, driving our most mission-critical ads initiatives while managing a high-performing legal team.

What You'll Do:

• Lead a team of ads lawyers supporting Reddit’s Ads Product, Ads Engineering, and Monetization org.
• Act as a player-coach, directly counseling and providing strategic advice to business leadership and Reddit's C-Suite on our most mission-critical ads product initiatives, such as Reddit Max, search and dynamic product ads, identity & signals, targeting, measurement, and brand safety products.
• Advise Reddit’s Ads Policy teams on how to scale across emerging verticals and global markets.
• Develop and drive a coherent legal strategy and risk framework for ads products globally, aligning with Privacy, Regulatory, and Commercial Legal on risk appetite, escalation paths, and documentation standards.
• Help drive allocation and prioritization of engineering resources for legal initiatives as we enter or expand into new markets (e.g., DSA/VLOP compliance).
• Build scalable internal systems and processes and provide practical, creative solutions to help accelerate Reddit’s launch velocity.
• Design scalable external mechanisms (e.g., click-through terms, settings flows, notices, arbitration/opt-out flows) that support product velocity and reduce one-off negotiations.
• You will not be directly responsible for negotiating ads deals, but will provide valuable input during negotiations.

What We're Looking For:

• A confident leader to directly advise Ads Product leadership and our C-suite on strategic judgments balancing business objectives and risks.
• 12-15+ years practicing law, including 7+ years in-house as an ads product counsel at a tech company (preferably a UGC platform) and significant time leading an ads product counsel team,
• Deep familiarity with privacy and data protection frameworks relevant to ads globally (e.g., GDPR, ePrivacy Directive, U.S. state privacy laws, children’s/sensitive data, and self-regulatory regimes) and substantial focus on measurement, targeting, ad tech, and regulatory compliance.
• Strong working knowledge of online advertising ecosystems (platforms, Pixels/ CAPI, MMPs, data clean rooms, measurement vendors) and how data moves through them.
• Excellent written and verbal communication, including the ability to distill complex technical and legal issues into crisp, actionable guidance and decision docs.
• Proven ability to set a clear legal strategy, influence senior cross-functional leaders, and drive alignment in ambiguous, fast-moving environments.
• JD and active membership in at least one U.S. state bar (or ability to register as in-house counsel where required).

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$299,200—$418,800 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

We are looking for a Head of Data to lead Alpaca’s ~15-person data department across Platform Engineering, Analytics Engineering, and Data Science. You will own the data strategy, the team’s execution, and the department’s roadmap.

The Data department serves every function at Alpaca: it powers partner invoicing and revenue attribution, provides the analytical foundation for sales, product, and compliance, and operates the data platform that processes hundreds of millions of events daily. You will manage three team leads, balancing operational delivery (invoicing, embedded analytics, regulatory reporting) with strategic bets (self-service warehouse, AI-powered analytics, enterprise search).

This is a player-coach role. You will set direction for the team while staying close enough to the technical details to make architecture decisions, unblock your leads, and represent data’s capabilities to the executive team.

Things You Get To Do:

• Lead and develop three sub-teams: Platform Engineering & ETL, Analytics Engineering, and Data Science & Analytics. Manage leads, set priorities, and ensure delivery.
• Own the Data Lakehouse architecture: Trino, Iceberg/GCS, Airflow, Airbyte, Redpanda CDC, dbt. Make build-vs-buy decisions on tooling.
• Drive partner invoicing accuracy and evolution: ensure invoicing logic is versioned, reproducible, and scales with new pricing mechanisms and product launches.
• Deliver embedded analytics: expose warehouse data to partners via BrokerDash, SSR pipelines, and API-based reporting. Own row-level security and entitlements.
• Support product launches with data change management: coordinate data impact analysis for new products (fixed income, global stocks, perps, 24/5 trading) across downstream datasets, dashboards, and reverse ETL.
• Accelerate self-service: move the organization toward self-serve analytics via semantic layers, data catalogues, and conversational BI so the data team can shift from ad-hoc queries to strategic projects.
• Guide AI/ML enablement: oversee enterprise AI search, agent-based workflow automation, and LLM-powered analytics. Help balance vendor solutions with in-house development.
• Collaborate with Finance, Sales, Product, Compliance, and Customer Success to translate business needs into data products.
• Manage infrastructure costs: keep data + cloud cost ratio under target as AUC grows.
• Operate production systems: own on-call processes, incident response, and SLOs for data freshness, accuracy, and availability.

Who You Are (Must-Haves):

• 8+ years in data engineering or analytics, including 3+ years managing data teams (leads + ICs).
• Deep experience with modern data stack: dbt, Trino/Presto or equivalent query engines, Apache Iceberg or similar table formats, cloud object storage.
• Hands-on experience with ETL/ELT patterns at scale: CDC (Debezium/Kafka), batch (Airflow/dbt), streaming, and reverse ETL.
• Track record of building self-service analytics capabilities for non-technical stakeholders.
• Experience with financial data: trading, invoicing, revenue attribution, or regulatory reporting in fintech or financial services.
• Proficiency in Python and SQL. Comfortable reading code, reviewing PRs, and making architecture decisions.
• Experience managing distributed/remote teams across multiple time zones.
• Strong stakeholder management: you can translate between executive priorities and engineering execution.
• Experience with GCP (GKE, GCS, BigQuery migration), Kubernetes, Helm, Terraform.

Who You Might Be (Nice-to-Haves):

• Experience with brokerage or broker-dealer operations (clearing, settlement, market making, reconciliation).
• Familiarity with LLM/AI tooling: MCP, vector databases, enterprise search, conversational BI (WrenAI, Cube).
• Background in compliance analytics (AML/Actimize, KYC, margin calls).
• Exposure to open-source data catalogues (OpenMetadata, Collate) and data quality frameworks.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Cities team leads the work necessary to implement the regulatory products and processes needed globally to comply with regulations, and does so in a manner that also sustainably supports Airbnb’s growth.

The Difference You Will Make:

As a Regulatory Operations Lead, you will bring specialized experience in regulatory operations, expertise in team management and the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovation that enables scalable, elegant solutions.

You will be responsible for driving the delivery of centrally run strategic programs, while also defining and executing localized strategies that play a key role in accelerating Airbnb's growth and retention efforts. You should be comfortable developing operational programs and processes, have experience navigating complex regulatory environments, and possess a keen eye for quality/detail that inspires the teams and individuals you work with to exceed expectations.

A Typical Day:

• Lead the strategic development and execution of highly scalable regulatory programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Lead end-to-end execution of complex regulatory programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.
• Manage a high performing team of individuals responsible for strategy and regulatory operations.
• Translate emerging regulatory trends into actionable business strategies for senior leadership.
• Partner with cross-functional technical partners to design solutions that enable proactive, automated compliance solutions.
• Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
• Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
• Serve as the primary liaison and operational architect for your jurisdictions, establishing operational rhythms and ensuring alignment among cross-functional stakeholders while maintaining comprehensive project documentation.
• Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.
• Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation

Your Expertise:

• 10+ years of experience in regulatory operations, legal/policy compliance, consulting, project management, or related fields.
• Strong team management skills and the ability to coach and mentor direct reports.
• Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
• Experience building scalable technical solutions and processes to mitigate regulatory risks.
• Experience designing and operationalizing regulatory workflows.
• Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
• Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
• Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$160,000—$200,000 USD

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the Team & Role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

Robinhood has been tapped as the brokerage and initial trustee for Trump Accounts, and is working alongside BNY to develop and operate the Trump Accounts infrastructure to expand market access for the next generation of Americans. In this role, you will help build a world-class, intuitive platform, leveraging Robinhood’s industry-leading financial technology to deliver a standalone web and app experience for this historic national initiative.

The Retirements and Accounts team focuses on building and scaling systems that support long-term investing and account management for millions of customers. This team works closely with product, data, and infrastructure partners to deliver reliable, secure, and intuitive financial experiences. You will help shape systems that enable customers to plan for their financial future with confidence!

As a Staff Backend Engineer (IC6), you will serve as a foundational technical leader for this 0-to-1 initiative. You will be responsible for designing and building the critical backend architecture, pipelines, and complex cross-functional integrations required to interface securely with government systems and major banking partners like BNY. This is a high-visibility, high-impact role where you will directly shape a platform built to serve millions of future customers!

This role is based in our New York, NY office(s), with in-person attendance expected 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What You'll Do

• Lead the technical design, architectural strategy, and implementation of a brand-new, standalone backend infrastructure optimized for security, reliability, and scale.
• Design secure data pipelines and robust APIs to integrate government-backed registries, employer contribution frameworks, and institutional banking systems.
• Guide engineering teams across Robinhood's broader brokerage ecosystem, fostering technical excellence, setting high bar code standards, and mentoring senior engineers.
• Partner closely with Product, Security, Legal, and external stakeholders to navigate the unique protections and technical compliance protocols of a highly regulated government contract.
• Own backend stability and performance tuning ahead of initial high-volume user rollouts and the general public launch.

What You Bring

• 8+ years of software engineering experience with a proven track record of operating as a principal or staff-level engineer, driving multi-year technical vision, long-term architecture, and strategic direction for large-scale distributed systems.
• Advanced mastery-level proficiency in designing, building, and maintaining high-throughput, low-latency distributed infrastructure and secure data pipelines using Python or Go.
• Deep expertise in domain modeling, microservices architecture, and building highly reliable APIs capable of orchestrating complex cross-functional data flows across multiple engineering domains.
• Demonstrable execution in a zero-to-one product space, navigating high levels of technical ambiguity, setting foundational engineering patterns, and systematically de-risking complex technical blockers.
• Experience serving as a primary technical point of contact across an entire organization, with a strong commitment to raising the engineering bar by sponsoring and mentoring senior engineers.
• Exceptional communication skills with a proven capability to partner closely with Product, Security, Compliance, and external institutional partners to translate highly complex legal or regulatory constraints into clean, maintainable backend infrastructure.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Legal Restrictive Notice: This position is restricted to US citizens or lawful permanent residents due to legal requirements.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$230,000—$270,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$203,000—$238,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$180,000—$211,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About The Role

As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers. You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

In this role, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution. Fundamentally, you are enamored with how a company can utilize data to its fullest extent. Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well.

What You’ll Do

• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
• You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

What We're Looking For

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Compensation Details

On-Target Earnings Range: $200,000- $250,000 annually
Base Salary: $160,000-200,000 annually

We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About the Role

This is our first dedicated security hire, and it's a rare chance to define the function from the ground up. You'll own Hightouch's application security posture end-to-end. We have strong engineering fundamentals and a solid foundation; now you'll shape what security looks like here as we scale from 70 to 140+ engineers.

This is a hands-on, high-autonomy role. You'll spend most of your time in the codebase, not in meetings. You’ll be solving hard problems at the intersection of security and distributed systems:

• Multi-tenant isolation on a system running ~1M data syncs per day and ingesting 100K+ events/sec
• Sub-tenant access control - for multi-team and multi-brand use cases, requiring differentiated access to configuration and data
• Security architecture - Build and refine our frameworks for compute isolation and perform threat modeling and hardening of new products
• Internet-facing APIs - Our high-throughput, internet-facing architecture services customer data at scale. You’ll improve our rate limiting, abuse detection, and granularity of access control
• Multi-Region and Multi-Cloud - Supporting our multi-region and multi-cloud backend, including extending it to launch Hightouch on in new regions to support data residency requirements of our global customer base

You'll own your roadmap. We're not looking for someone to run a checklist — we're looking for someone who can look at our architecture, identify the highest-leverage problems, and go fix them.

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

About You

You’ve been an early security hire at a SaaS company before and moved the needle on how they approach security. You can read application code, threat model a distributed system, and ship production fixes. You have significant distributed systems expertise so that you can understand and influence what is being built by the product teams and influence from a place of trust.

Experience that's relevant:

• Being an early security hire (first 1-3) at a SaaS or data infrastructure company
• Securing multi-tenant platforms: tenant isolation, authorization models, etc
• Cloud security on systems that span more than one cloud and operate against customer-owned accounts
• Design and build of data infrastructure as an early engineer, not just a user. You helped secure it from early design or during major redesigns. You understand how it scales and how it’s secured
• Privacy-adjacent security (PII handling, data residency, GDPR/CCPA technical controls)

We don't care about certifications. We care about what you've built.

Interview Process

1. Recruiter Screen [30m] - Introductory mutual fit assessment

2. Security Architecture Interview [60m] - Threat model discussion of a real-ish system, followed by a systems design exercise

3. Core interview [90m] - deep dive on distributed systems knowledge

4. Hiring Manager Interview [60m] - What you've built in the past, how you work

5. Security Program Interview [60m] with Head of Engineering — How you've run security programs in practice: bug bounty, pentest engagements, working with external researchers, and partnering across engineering to drive adoption.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

Who We Are:

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.

Our Team Members:

We're a dynamic team of 380+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

Your job is to build Alpaca's algo trading platform to satisfy our users who expect high quality and performance from their brokerage service. This opportunity is similar to joining AWS or Heroku in their early days, designing and architecting our platform by wearing many different hats in our small team. As an experienced engineer, you will write tons of code and make critical decisions about delivering the best experience to our customers. This certainly requires deep knowledge in both frontend and backend, databases and distributed systems, as well as broad experience from low to high level in CPU-level hardware for high throughput, robust concurrency system design, abstract distributed system architecture for high availability and object-oriented data modeling with long term growth in mind. Joining an early stage startup, the payoff to this highly demanding environment will be worth the effort.

You must have previous software engineering experience with trading or exchange systems (OMS, EMS, exchanges, market making, algorithmic trading, quant trading).

Who You Are (Must-Haves):

• Strong, experienced software engineer with lead experience is preferred
• Coding skills in both low and high level languages around C/C++, Go, Zig, Rust, Java, Scala, Python
• Low latency and high throughput optimization
• Experience with messaging queues and message brokers
• Analytical data-oriented mindset and skills
• Knowledge of algorithms, distributed systems, scalability, high availability, databases, low latency systems and concurrency control
• System design skills with object-oriented data modeling, service-oriented architectures, system abstraction
• Experience with the development and implementation of Order Management systems (OMS) and Risk Management systems (RMS)

Who You Might Be (Nice-to-Haves):

• Algo trading experience (either professional or personal)
• FIX protocol knowledge
• Experience with observability, tracing, continuous profiling and benchmarking
• Financial market (exchange, broker-dealers, clearing, etc.) knowledge
• Experience with financial ledgers
• Statistical and quantitative analysis skills
• Experience with major cloud platforms (we primarily use GCP)
• Experience with Docker and Kubernetes

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Hyperproof is hiring a Senior Product Manager to join our strong and growing team.

About us

Hyperproof is on a mission to transform the Governance, Risk, and Compliance (GRC) world with a powerful new software platform. With Hyperproof, companies can save time and money while also operating their programs at a much higher level of effectiveness and accountability. We envision a world where organizations we depend on are truly trustworthy - and Hyperproof is the platform that will get them there.

We have a great team and culture - picture yourself in a highly collaborative startup environment where you can make a real impact on something truly important. It’s an exciting time to be at Hyperproof; we raised our Series B round in 2023, validating our teamwork and company vision, and we continue to grow rapidly.

What you’ll do

In this role, you will own the strategy, roadmap, and delivery of product initiatives that directly serve Hyperproof's most demanding customers and partners. You'll be the connective tissue between what partners and customers need and what the product becomes — translating complex, real-world GRC challenges into investments that scale across the entire customer base. You'll work closely with engineering, design, and go-to-market teams, and apply AI thoughtfully where it genuinely improves customer outcomes.

• You’ll conduct in-depth market research and analysis to identify emerging trends, industry standards, and customer demands.
• You’ll monitor and analyze metrics, usage data, and customer feedback to identify areas for product improvement and build quick functional prototypes to validate new product ideas and improvements.
• You’ll represent Hyperproof as a subject matter expert in GRC in industry events and discussions.
• You'll be a relentless advocate for customers and partners, ensuring their needs shape every product decision from discovery through delivery.

How You’ll Know You Are Successful

• The features you own become leverage in customer and partner conversations that drive expansion, deepen trust, and contribute directly to retention and expansion.
• Customers and partners will post rave reviews on G2 mentioning your feature.
• Customers and partners treat you as a trusted product advisor who understands their highly challenging needs and problems.
• The solutions you ship earn strong adoption because they're grounded in real problems. They validate our customers’ investment in Hyperproof.
• You surface product opportunities others miss by staying close to the market, asking better questions, and applying AI where it genuinely moves the needle.

What You’ll Bring

• 5+ years of experience in a product role and have scaled a product to enterprise customers
• Proven ability to serve as the primary product voice in customer engagements - moving beyond the stated ask to uncover the real business need and translate it into clear product direction.
• Excellent communication skills. Ability to build alignment and clarity with engineers, business stakeholders, and customers alike.
• Demonstrated ability to gather and analyze customer feedback, market trends, and business requirements to inform product strategy and decision-making.
• Strong problem-solving and analytical skills, with a data-driven and detail-oriented approach.
• A genuine passion for delivering product experiences that create measurable value for customers. You don’t just ship features.
• Proven ability to manage complex, competing workstreams while balancing near-term deliverables against longer-term strategic product bets.
• You’re genuinely curious. You're not satisfied with the stated problem, you instinctively dig until you find the real one.
• Someone who raises the bar for the people around them through candor, generosity, and real investment in the team's success.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience).

Note: you must be currently authorized to work in the United States on a full-time basis.

What Will Be The Plus

• You have experience in the governance, risk, and compliance (GRC) or cybersecurity domain.

Location

• We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we’d rather find the absolute best people regardless of where they live.

Candidate Experience

We respect your time and want to provide clarity on what to anticipate. For this interview process, we anticipate:

• A 30-minute initial chat with the People and Talent Partner
• 60 minute interview with the Hiring Manager
• An assessment round with closest business partners
• Individual conversations with 2-3 closest collaborators

Full compensation packages are based on candidate experience and certifications.

WA pay input

$129,000—$150,000 USD

Full compensation packages are based on candidate experience and certifications.

CA pay input

$129,000—$150,000 USD

Full compensation packages are based on candidate experience and certifications.

NY pay input

$129,000—$150,000 USD

Full compensation packages are based on candidate experience and certifications.

USA pay input

$129,000—$150,000 USD

Where You’ll Go

• Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.

What We Offer To Our Employees

Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ

• Annual compensation reviews + equity
• Unlimited PTO: strongly encouraged to unplug and recharge
• Health: coverage for medical, dental, and vision - employee and dependents
• 401K, which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
• Annual company in-person events and quarterly in-person connects
• $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
• $100 quarterly paid wellness stipend
• Pet insurance discount
• Slack channel notifications turn off after 5 pm based on your time zone
• Two Hypercharge weeks of rest where we close company-wide (July & Dec)

It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.

At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.

We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.

Learn more about the @hyperproof culture and how it all started.

A Note About Our Interview Process

We’re committed to creating a fair, respectful, and secure hiring experience for everyone. As part of that commitment, we use standard verification steps throughout our interview process.

Here’s what that means for you:

• We may conduct routine verification checks during the hiring process.
• You might be asked additional questions to better understand your experience and background.
• For video interviews, we ask that candidates be on camera without filters or visual modifications.

These steps are applied consistently for all candidates and are designed to ensure an equitable experience for everyone.

Equal Opportunity Employer

Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

To ensure a smooth interview process, all candidates will be required to provide a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain clear and reliable communication throughout your interview experience.

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

As a Growth Marketing Manager, you’ll design and execute multi-channel programs that guide developers and enterprise customers through their journey with Vercel—from onboarding and adoption to retention and expansion. Your work will directly influence how customers experience the platform, ensuring they realize the full value of Vercel’s products.

You’ll partner closely with the Growth Product Team, Demand Generation, Product Marketing, Data to deliver personalized, impactful lifecycle communications that scale globally. This is a high-visibility role with the opportunity to impact both revenue and customer engagement.

What You Will Do:

• End-to-end lifecycle campaigns across email, in-app, and other owned & paid channels to drive activation, adoption, and long-term retention.
• Segmentation and personalization strategies that deliver timely and relevant messages to developers and enterprise stakeholders. Develop and maintain customer journey maps to identify friction points, optimize touchpoints, and design end-to-end experiences that drive conversion, retention, and loyalty.
• Automated workflows and experimentation, building scalable programs with behavioral triggers, A/B testing, and data-driven optimizations.
• Campaign measurement and reporting, surfacing insights on performance and recommending opportunities for continuous improvement.
• Cross-functional alignment, ensuring lifecycle marketing supports Sales and Customer Success priorities and ties into Vercel’s broader GTM strategy.
• Creative and content collaboration, partnering with design and product marketing to develop messaging that resonates with both technical and business audiences.

About You:

• 4+ years of experience in lifecycle, CRM, or growth marketing, ideally within SaaS, developer tools, or B2B technology.
• Proficiency with marketing automation tools (HubSpot, Iterable, Braze, Marketo) and analytics platforms (Amplitude, Segment, Looker, Mixpanel).
• Proven ability to design and scale multi-channel lifecycle campaigns that drive measurable improvements in product adoption and retention.
• Strong analytical and problem-solving skills with a track record of turning insights into actionable strategies.
• Experience collaborating cross-functionally with Product, Engineering, Design, and GTM teams.
• Excellent written and verbal communication skills, with the ability to engage both technical developers and enterprise buyers.
• A growth mindset with passion for experimentation, iteration, and scaling lifecycle programs.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $176,000 - $220,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.

As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.

Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.

You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.

This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry.

What You'll Be Doing:

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on our technology.
• Develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit:

• Located on the West Coast
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
• Ability to travel as needed to meet with clients (up to 25%).
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• You have some observability expertise, preferably architect level
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
• You will love solving technical challenges and thrive on bringing creative solutions to our customers

Bonus Points For:

• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
• Great at connecting product usage to value (ROI).
• Great at managing customer lifecycle.
• You will be creative in solving customer adoption challenges.
• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!

In the US, the OTE compensation range for this role is $204,000 - $260,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role:

We’re seeking a collaborative and driven Tax Manager to join our Tax team and focus on international taxes in jurisdictions outside of the United States. You will play a critical part of evaluating and streamlining processes in an increasingly sophisticated global organization.

As the Tax Manager, you will lead critical project management, communications, and operational efforts. As part of a multi-functional global Finance team, you will be a critical member ensuring we operate most efficiently and optimally as Elastic continues to scale. You’ll also engage with a diverse range of Elasticians and external business partners across the globe and are constantly learning, growing, and adapting. This role will have two direct reports.

What You Will Be Doing:

• Lead all aspects of international GAAP, IFRS, and local statutory tax provisions, including working with Elasticians across various teams and external auditors
• Ensure compliance with SOX controls and reporting as a public company
• Oversee and manage external consultants to ensure timely and accurate preparation of tax returns, R&D credit studies, foreign tax returns, Pillar 2, and transfer pricing compliance
• Coordinate and manage compliance audits and inquiries from tax authorities
• Support various tax projects such as acquisitions, restructurings, tax planning, and legal entity assessment
• Actively monitor and analyze global tax legislation and impact to Elastic
• Research international tax technical issues – corporate tax focused but also assist with other taxes
• Mentor and train direct reports as well as others both within and outside the Tax team to foster continued growth of tax knowledge and build collaborative relationships across the organization

What You Bring Along:

• Tax provision experience under US GAAP required and IFRS strongly preferred.
• Experience in managing Tax compliance required.
• Bachelor’s degree in accountancy. CPA and/or MS in Tax strongly preferred.
• 5+ years of progressive, proven experience across both industry and large accounting firms working with global companies.
• Experience with NetSuite, OneSource Tax Provision, OneSource Uncertain Tax Position,.
• Excellent written and verbal communication and presentation skills.
• Strong analytical and management skills combined with interest and experience in process improvement, automation, and efficiency

Bonus Points:

• A real passion for fast-paced and dynamic environments, the ability to thrive in the details and adapt quickly to a changing environment
• A dedication to think big, use data to drive strategy, challenge convention, and potentially reinvent how work is done
• A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility
• Experience with NetSuite is a plus
• A sense of humor and ability to roll with the punches definitely a plus

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$106,900—$169,100 USD

The typical starting salary range for this role in the select locations listed above is:

$128,200—$202,700 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.

About the Role

We are looking for an engineering leader to work on our Agentic Marketing Platform, which allows marketers to run programs end-to-end rather than organize teams of specialists and agencies. The product has grown extremely quickly, and we’re continuing to invest aggressively in this area. There are a lot of exciting projects and challenges ahead, which also gives this role the potential to have significant impact.

At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
• People: Foster growth of team members and ensure strong engagement and motivation

Some of the problems we’ll be working on include:

• Content Generation: Helping marketers create high-quality, on-brand content at scale. Work on combining foundation models with rich customer context, brand guidelines, and historical campaign performance, and human review to make generated content more useful, trustworthy, and production-ready.
• Context Management: AMP depends on giving agents a rich, structured understanding of each customer’s business, including their data, brand, campaigns, content, and goals. We’re building the systems that ingest, organize, and retrieve that context efficiently so agents can reason well, stay grounded, and improve over time.:
• Insights: Helping marketers understand what is happening across their campaigns, customers, and channels, and what to do next. We’re building systems that generate insights and into creative fatigue, performance, and competitors, and how to act on them.
• Orchestration: A core part of AMP is helping marketers go from generated assets to live campaigns across the tools they already use. Building the systems that integrate with ad and lifecycle platforms, orchestrate campaign setup and delivery, and make it easy to launch and manage campaigns reliably across channels.

What We Offer

We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $220,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice
E-Verify Notice (Spanish)
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Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

We are seeking an experienced and strategic VP, Customer Experience to lead Breezeway’s post-sale organization, including Customer Success, Implementation, Support, and Assist.

This role is a key member of Breezeway’s leadership team, responsible for shaping company strategy through the lens of the customer. You will own the end-to-end customer lifecycle, with a focus on driving retention, improving operational efficiency, and building a scalable, high-performing CX organization.

This leader will play a critical role in evolving how we deliver value to customers as we scale, balancing growth with efficiency, and ensuring strong unit economics alongside a best-in-class customer experience.

This is a hands-on leadership role for someone who has successfully led CX functions in a B2B SaaS environment and has experience navigating organizational scale, process maturity, and change management.

What You’ll Own

Customer Experience Strategy

• Define and lead Breezeway’s end-to-end post-sale strategy across onboarding, adoption, retention, and support
• Establish clear KPIs and performance frameworks tied to retention, efficiency, and customer outcomes
• Serve as the executive voice of the customer and bring customer insights into leadership discussions and company priorities
• Ensure a consistent, high-quality customer experience across all touchpoints

Team Leadership & Organizational Scale

• Lead and develop a multi-layered CX organization, including senior leaders across Customer Success, Implementation, and Support
• Evolve organizational structure, roles, and coverage models to support scale and profitability
• Drive a high-performance culture grounded in accountability, clarity, and continuous improvement

Customer Success & Retention

• Own net revenue retention (NRR), gross retention, and overall customer health metrics
• Build and scale programs that drive adoption, engagement, and long-term value realization
• Partner closely with Sales to ensure seamless handoffs and aligned expectations across the customer lifecycle
• Engage directly with strategic accounts and high-impact customer situations

Implementation & Time-to-Value

• Optimize onboarding processes to reduce time-to-value and improve activation rates
• Standardize and scale implementation while maintaining flexibility across customer segments
• Improve predictability and efficiency in onboarding delivery

Support & Assist Operations

• Oversee global support operations with a focus on responsiveness, quality, and cost efficiency
• Implement scalable support models, including tiering, self-service, and escalation management
• Leverage AI, automation, and tooling to improve support outcomes and team productivity
• Ensure Assist functions are well-integrated and delivering measurable customer value

Cross-Functional Leadership

• Act as a core partner to Product, Sales, Marketing, and Finance to align on company priorities and execution
• Partner with Product to incorporate customer insights into roadmap and prioritization
• Collaborate with Sales and Marketing to ensure alignment across the full customer lifecycle
• Work with Finance on forecasting, capacity planning, and improving overall unit economics

Operational Excellence & Profitability

• Build scalable processes, systems, and reporting across the CX organization
• Drive efficiency improvements across onboarding, support, and customer success delivery
• Establish capacity models and resource planning aligned with growth and margin targets
• Leverage data, systems (including HubSpot), and AI to increase visibility and improve decision-making

What We’re Looking For

• 10–15+ years of progressive experience in Customer Experience or Customer Success leadership within B2B SaaS, including ownership of the full post-sale lifecycle (Success, Support, and Implementation)
• Experience as the top CX leader at a ~$20M–$100M ARR company, or a senior leader owning a comparable segment within a larger SaaS organization
• Track record of scaling CX through growth, including evolving org structure, processes, and operating rigor
• Demonstrated success improving NRR, retention, onboarding efficiency, and cost-to-serve, with a clear understanding of CX’s impact on profitability
• Experience in high-velocity SMB to mid-market environments with a focus on scalable, repeatable motions
• Strong operator comfortable in the details—metrics, forecasting, capacity planning, and systems (HubSpot preferred)
• Experience leading through change, including introducing new processes and performance expectations
• Track record of building and developing strong CX teams, including hiring and coaching senior leaders
• Comfortable engaging directly with customers in high-impact moments, including strategic accounts and escalations
• Strong cross-functional partner to Product, Sales, Marketing, and Finance
• Pragmatic, low-ego leader with a high ownership mindset

Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.

We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries.

Countries: US and Spain
United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma is growing our Finance Data Science team at a pivotal moment in the company's evolution. As a public company, the accuracy, scalability, and sophistication of our financial data systems have never been more important. At the same time, Figma's business continues to evolve through new products, AI-powered offerings, acquisitions, and emerging revenue models.

We're looking for a Finance Data Scientist to help build the data foundation that powers financial reporting, forecasting, strategic decision-making, and investor communications. In this role, you'll partner closely with Strategic Finance, Accounting, Investor Relations, Engineering, Product, and Data teams to ensure our financial metrics are accurate, actionable, and trusted across the business.

This is a unique opportunity to work at the intersection of finance, analytics, data engineering, and business strategy—helping shape how Figma measures and communicates its performance as the company scales. The data and systems built by this team directly support executive decision-making, public company reporting, and Figma's long-term growth strategy.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

• Own and improve the data models that power Figma's financial reporting, including ARR, revenue, billings, collections, and other key business metrics
• Build scalable reporting systems, forecasts, and analytical frameworks that support Finance, Accounting, Investor Relations, and executive leadership
• Drive data accuracy and completeness across month-end, quarter-end, and year-end close processes alongside Strategic Finance and Accounting teams
• Collaborate with Engineering, Product, GTM Systems, and Financial Systems teams to ensure the completeness and accuracy of financial data
• Conduct deep-dive analyses that inform strategic decisions and uncover opportunities to improve business performance
• Define, measure, and operationalize key financial and operational metrics
• Design and implement durable data solutions that balance immediate stakeholder needs with long-term scalability
• Serve as a trusted thought partner to Finance leaders, helping guide reporting, forecasting, and decision-making across the business

We'd love to hear from you if you have:

• 3+ years of experience in Data Science, Analytics, Finance, Financial Systems, Data Engineering, or a related field
• Advanced SQL skills and strong proficiency in Python or a similar programming language
• Experience supporting Finance, Accounting, Strategic Finance, FP&A, Investor Relations, or other finance-focused stakeholders
• Demonstrated ability to translate complex data into clear, actionable business insights for non-technical stakeholders
• Experience working independently and driving projects from ambiguity to execution

While it's not required, it's an added plus if you also have:

• Experience with SaaS, subscription-based, usage-based, or consumption-based business models
• Knowledge of accounting concepts and revenue recognition principles (ASC 606)
• Experience with modern analytics and data engineering tools such as DBT, Snowflake, Git, Spark, Presto, or similar technologies
• Experience supporting IPO readiness, public company reporting, SOX controls, audits, or other major corporate milestones
• Background in Strategic Finance, FP&A, Accounting, Investment Banking, Consulting, or related fields

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$140,000—$348,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell

We’re looking for a Senior Software Engineer to join our Platform team, which owns the customer-facing platform capabilities that power Chainguard’s products, including our notification system, authentication, and the next generation of our public APIs.This is a highly impactful, highly visible role in a fast-paced, product-driven environment. You’ll design and build backend services and APIs that are consumed across multiple product lines, partnering closely with Product and the Experience team to ship features that customers rely on every day. We’re looking for someone who wants to move quickly, cares deeply about quality and reliability, and is energized by working across products rather than owning a single narrow service.

What you’ll do

• Design, build, and evolve customer-facing backend services and public APIs by understanding how different Chainguard products and customer segments use shared platform capabilities, and ensuring APIs and services work well for all of them.
• Own features end-to-end: from design through implementation, rollout, and iteration, in close partnership with Product Management and the Experience (front-end) team.
• Create technical design documents and drive your own design plans with clarity and confidence.
• Contribute to a product-driven roadmap with real deadlines and clear outcomes, helping the team prioritize tradeoffs and ship iteratively rather than waiting for “perfect.”

What we’re looking for

• Strong backend engineering experience 5+ years of experience building production services and APIs in a modern cloud environment.
• Proficiency with Go (Golang) or strong readiness to ramp quickly — we write everything in Go and expect you to get there fast.
• Experience designing, implementing, and evolving public APIs that are consumed externally and internally across multiple products or services. You can talk about topics like versioning, backwards compatibility, auth, and usability from real-world experience.
• Familiarity with microservices and cloud-native architectures, including containers and Kubernetes, and how to build services that are observable and resilient in production.
• Excellent communication and collaboration skills, including the ability to work with PMs, designers, and engineers across multiple product lines.
• Proven ability to thrive in a remote, startup environment: A genuine interest in a high-paced, high-intensity, “ship it” culture where you’re self-directed, comfortable with ambiguity, and working with people who will challenge you to grow as a developer.

Additionally, we would love it if you have

• Prior experience building platform or shared services that span multiple products or customer experiences.
• Experience in the cloud-native, containers, or security ecosystem, or with tools in the broader CNCF space.
• Meaningful open source contributions, especially as a maintainer or regular contributor in relevant projects.

Base Salary Range

$157,000—$184,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

About the Team

The SevenRooms Data & Analytics team is the foundational data hub powering go-to-market, product, finance, and operational decisions across the In-Store business. We design and maintain the pipelines, models, and infrastructure that connect SevenRooms' systems with the broader DoorDash data ecosystem — and we're investing aggressively in making our datasets ready for both human and AI consumption. Within the team, our product-focused analytics work owns the funnels, personas, and feature-adoption insights that inform what products and features get built, how it's launched, and how it performs in the market.

About the Role

We're hiring a Data Analyst to be the data partner for our Product Management, Product Marketing, and executive teams at SevenRooms. You will own the building of data products, feature launch analytics, and the PLG instrumentation that connects product usage signals back into Salesforce, Gainsight, and our outbound motions.

You will report into the Manager, Data & Analytics on our Data & Analytics team in our SevenRooms organization.

You're excited about this opportunity because you will…

• Own product analytics end-to-end — funnels, adoption, retention, and ROI for every major feature launch on the SevenRooms platform.
• Build net new data products aimed at improving analytic and reporting capabilities
• Partner with Product Managers and Product Marketers on pre-launch hypotheses , beta testing results, post-launch measurement, and ongoing optimization.
• Design and ship PLG automations that translate product behavior into opportunity tagging, expansion signals, and CSM workflows.
• Apply GenAI and ML techniques — partnering with our GTM Engineer — to product analytics use cases like web-sourced feature adoption opportunities, transactions predictive modeling, and Add-On ICP scoring.
• Communicate closely in support of multiple PM’s with reporting and ad-hoc analysis

We're excited about you because…

• 2+ years of experience analyzing product data and partnering with Product Management teams in a SaaS environment.
• Expert SQL skills and proficiency with a cloud BI tool such as Looker, Tableau, or Mode.
• Hands-on experience with product instrumentation and analytics platforms such as Pendo, Amplitude, Mixpanel, or Heap.
• Demonstrated ability to translate ambiguous product questions into rigorous, scoped analyses that ship recommendations — not just dashboards.
• Strong written and verbal communication skills, including comfort presenting to product and executive audiences.

We expect this position to be filled by 8/9/26.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$98,600—$145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.

This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.

What you'll do:

Escalation Operations

• Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution
• Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners
• Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks
• Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation

Team Development

• Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor
• Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable
• Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance
• Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems

Tooling and Automation

• Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling
• Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval
• Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk
• Use support data to surface product quality signals and operational trends to engineering and product leadership

Cross-Functional Execution

• Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues
• Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria
• Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis

What We Are Looking For:

• 4+ years managing technical support engineers or software engineers in a production-facing environment
• Demonstrated ability to design and operate an escalation process: not just follow one
• Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer
• Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs
• Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations
• Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline

Nice to have:

• Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems
• Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)
• Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems

How This Role Is Measured:

Your success will be evaluated on outcomes that require both technical judgment and operational discipline:

• L3 escalation score (quality and completeness of escalations reaching engineering)
• Mean time to resolution on P0 and P1 tickets
• L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume
• Engineer retention and growth within your team
• Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps

Base Salary Range

$140,000—$165,000 USD

About Us

We live and breathe our company values:

• We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
• We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
• We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
• We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

©2026 Chainguard. All Rights Reserved.

About Fundraise Up

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. The UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About the Role

We're looking for an elite strategic seller to anchor our Strategic Sales segment at Fundraise Up. This is not a role for the faint of heart - it's built for someone who thrives in complexity, challenges the status quo, and knows how to build a compelling business case that moves C-suite executives to act.

You'll own a named book of strategic accounts, navigating six and seven-figure SaaS deals from first conversation to close. You bring a distinct point of view, a business-value approach to solution selling, and the executive presence to lead a room. If you're energized by long-cycle, high-stakes enterprise deals and want to do it in service of a mission that actually matters, this is the role for you.

What You'll Be Doing

• Drive net-new revenue across a named list of strategic accounts by building financial business cases that align directly with each prospect's strategic goals and revenue outcomes.
• Orchestrate the full sales lifecycle using rigorous qualification frameworks to assess deal health and forecast with accuracy.
• Proactively shape requirements with key stakeholders to position Fundraise Up to win before an RFP is ever issued and know when to walk away.
• Act as the "Captain" of the internal account team, leveraging Marketing, Solutions Engineering, Product, Legal, and Executive leadership to move deals forward with purpose.
• Lead onsite discovery workshops and executive briefings that go beyond feature demos into true solution visioning.
• Multi-thread across buying committees, building relationships with Economic Buyers, Technical Validators, and Champions at the VP and C-suite level.
• Partner deeply with Marketing to execute Account Based Marketing (ABM) strategies for penetrating and expanding target accounts.
• Consistently achieve ARR targets while maintaining high data integrity in CRM.

What We're Looking For

• 7–10 years of experience in B2B enterprise tech sales with a proven track record of closing deals exceeding $250k ARR.
• Demonstrated mastery of structured strategic sales frameworks and qualification criteria. You know how to verify budget, authority, and decision timelines.
• History of top 10% performance in previous roles - President's Club, top rep recognition, or equivalent.
• Deep familiarity with complex, multi-stakeholder buying committees and long sales cycles of 9+ months.
• Experience selling to the nonprofit sector is a plus, but mastery of complex SaaS sales cycles is the non-negotiable.
• Ability to develop and execute sophisticated account plans spanning multiple stakeholders across large, complex organizations.
• Strong written communication skills: you can write a clear, compelling executive memo or business case that lands with a CFO.
• Executive presence: you command a room of C-suite leaders with confidence and credibility.
• Proven ability to lead complex negotiations involving procurement, legal, and security teams.
• High EQ and the adaptability to thrive in the ambiguity of a high-growth, fast-moving environment.

Compensation

• The compensation range for this role is $320,000 - $330,000 OTE (On-Target Earnings).
• Final compensation will be determined based upon relevant experience, skills, qualifications, and alignment with the role's requirements.
• Location: Remote in the US (EST or CST)

Perks & Benefits

• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• FSA and HSA Spending Account.
• 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday.
• 401(k) plan with company match.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers).
• Generous home office stipend to support your remote workspace.
• Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars).
• Charitable giving program and paid volunteer time off with registered non-profits.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.***}

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.

About Us

Endor Labs is building the premium Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster.

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

How You’ll Make an Impact

As a Solutions Architect at Endor Labs, you're at the heart of connecting our innovative team with our diverse and dynamic customers. Every day presents a new set of exciting challenges and opportunities to make a significant impact:

• Educate with Enthusiasm: Elevate awareness about Application Security and Software Supply Chain Security. It's about making security engaging and accessible to developers everywhere.
• Master Our Tech: Deep dive into our supply chain security product suite and emerge as the go-to expert and evangelist.
• Deliver Tailored Demos: Showcase our solutions in a way that speaks directly to the needs and challenges of our customers. Be the architect of captivating, solution-oriented presentations.
• Shape Customer Outcomes: Collaborate with our engineering and product teams to design solutions that genuinely address customer challenges. Your insights from the field will directly influence our product development, ensuring we always meet our customers' evolving needs.
• Facilitate Customer Success: Guide customers through onboarding, ensuring a smooth transition and adoption of the Endor Labs solution. Your goal is to empower customers to leverage our technology fully and ensure they achieve their security and development objectives.

What You Bring to the Table

We're on the hunt for someone who is not just looking for a job but likes a bit of adventure, too! You'll fit right in if you have:

• Rich Experience: You have experience in pre-sales or a similar customer-facing, technical role. You're no stranger to technical deep dives, product demonstrations, and leading evaluations.
• Strong Technical Foundation: A solid understanding of modern software development practices, including backend or full-stack development experience, CI/CD pipelines, Git-based development workflows, and DevOps tooling. You’re comfortable engaging deeply with engineering teams and understanding how modern applications are built and deployed.
• Application Security Awareness: Familiarity with application security concepts, software supply chain security, and/or identity & access management principles. You understand the importance of securing developer workflows and modern cloud-native environments.
• Tech Savvy: A robust understanding of the Developer, DevOps, Application Security, and open-source ecosystems. Hopefully, you can meet developers where they are and flex some programming skills.
• Customer & Sales Skills: You've successfully engaged with technical customers at an Enterprise level and know how to articulate complex solutions and operate in a sales cycle.
• Curious and Eager to Learn: Always on the lookout for new technologies and understanding the intricacies of how things work.
• Collaborative Spirit: You thrive in a team setting and value diversity and inclusion in every interaction.
• Action-oriented: You prefer actively solving customer problems and asking for help as needed.

What Makes Us... Us

• Go to extraordinary lengths to distinguish ourselves through world-class work.
• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Strive to make the complex simple.
• Use first principles to debate ideas, test assumptions, and make decisions.
• Seek the truth by putting data above opinions.
• Assume good intent and give tactical feedback to help each other get better.
• Hold no ego—when our customers win, we all win.

What We Offer You

• Competitive salary and comprehensive benefits package including Health, Dental, Vision and Mental Health plans.
• 401(k) plan to support your longterm financial goals.
• Flexible PTO to maintain a healthy work-life balance (we want you here for the long-haul!)
• Opportunities for co-working and team meetups to foster collaboration.
• A dog-friendly office environment for those who love to bring their fur babies along.

Endor Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don't fit every requirement above, we believe in the power of diverse perspectives and experiences, so we encourage all talented individuals to apply—there's no one-size-fits-all here.

Compensation: For candidates who receive an offer for this position, the compensation range is expected to be between $190,000 - $250,000. This may include additional incentives such as commission targets, restricted stock units, and/or bonuses, depending on the role.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We’re looking for a Senior Staff Machine Learning Scientist to help us solve challenging problems to address emerging customer needs and behaviors. The ideal candidate can move fast but with high quality, and views the early stages of product development as a creative canvas and opportunity for high impact.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
• Full-time
• Permanent
• Exempt
• Our cash compensation amount for this role ranges depending on the cost of labor of the geographic area. The ranges shared below may change if you are hired in another geographic location.

• United States (all figures cited below in USD and pertain to workers in the United States)
  • Zone A: 232,000 - 290,000
  • Zone B: 217,600 - 272,000
  • Zone C: 204,800 - 256,000
• Canada (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
  • 253,000 - 316,000

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
  • Application deadline: applications accepted on an ongoing basis until position is closed and filled
  • This posting is for a new position
• Reporting to the Director, Engineering

As a Senior Staff Machine Learning Scientist, you’ll:

• Lead and drive ambitious research initiatives that advance the state of the art in computer vision, multimodal understanding, and visual generation.
• Develop novel models, algorithms, and training methodologies for challenging vision problems such as image understanding, video understanding, visual search, scene representation, segmentation, detection, generation, and multimodal reasoning.
• Translate cutting-edge research into practical model improvements that can shape product direction and unlock new user experiences.
• Design, implement, train, and optimize large-scale vision and multimodal foundation models across diverse datasets and tasks.
• Partner closely with applied scientists, ML engineers, and product teams to move research from exploration to production-ready systems.
• Set technical direction for high-impact research areas, identifying promising bets and influencing longer-term strategy for vision and multimodal AI.
• Mentor other scientists and engineers, raise the quality bar for research, and help build a strong scientific culture across the team.
• Stay at the forefront of research in computer vision, multimodal learning, generative modeling, and foundation models, and apply emerging techniques to real-world problems.

About you:

Requirements:

• BA/BS degree or equivalent experience

You’ll thrive as a Senior Staff Machine Learning Scientist if you:

• Deep theoretical and practical expertise in computer vision, with strong foundations in areas such as representation learning, visual recognition, image or video generation, multimodal learning, and large-scale model training.
• Advanced degree in Computer Science, Electrical Engineering, Statistics, Applied Mathematics, or a related field; PhD strongly preferred.
• 8+ years of relevant industry and/or research experience, or equivalent impact, including a track record of driving major research initiatives in computer vision or multimodal machine learning.
• Strong experience with state-of-the-art vision and multimodal model architectures, including transformers, diffusion models, contrastive learning approaches, and foundation models.
• Proven ability to formulate research problems clearly, design rigorous experiments, and translate findings into meaningful model or product advances.
• Strong coding and prototyping skills in Python, with the ability to write clean, scalable, and well-documented research code.
• Proficiency in modern deep learning frameworks such as PyTorch and TensorFlow.
• Demonstrated technical leadership, including mentoring scientists or engineers and influencing research direction across a team or organization.
• Strong communication skills, with the ability to present complex research clearly to both technical and cross-functional audiences.
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
• Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
• Deliver with speed, quality, and craft. We move fast because the moment demands it, and we do so without lowering the bar.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.

Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

Stay connected

Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, X (Twitter), and/or Glassdoor.

Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

For information about how Webflow processes your personal information, please review Webflow’s Applicant Privacy Notice.