Remote Customer Support Jobs in the United States

<p>We are building AI to simulate the world through merging art and science.<br><br>We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.<br><br>World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.</p><p>Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.</p><h2>About the role</h2><p>*<em>Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle</em></p><p>Runway is growing fast, and so is the surface area of what users need to learn. We're looking for an Education Content Specialist to keep our Help Center accurate, our Academy content well-produced, and our users set up for success from day one.</p><p>You'll sit within the Experience & Enterprise Enablement team, working closely with the Education & Enablement lead to execute against a content roadmap that spans written documentation, video scripts, and self-service resources. Every feature launch will have your fingerprints on it. You're the person who makes sure users don't have to guess.</p><h2>What you’ll do</h2><ul><li><p>Write, update, and maintain Help Center articles across product features, billing, policies, and troubleshooting — keeping documentation accurate as the product moves fast</p></li><li><p>Coordinate with engineering and product at launch time to ensure articles are live before features ship</p></li><li><p>Audit existing Help Center content for accuracy and discoverability; surface recommendations based on support ticket trends and user feedback</p></li><li><p>Create and maintain self-service content — FAQs, quick-start guides, troubleshooting flows — that reduces ticket volume and helps users help themselves</p></li><li><p>Draft scripts for Runway Academy video tutorials, walkthroughs, and course modules</p></li><li><p>Support production of Academy content: create supporting assets, prepare materials for recording, and help get finished content published and organized</p></li><li><p>Build and maintain a library of templates, prompt guides, and project starters across Runway's tools</p></li><li><p>Support production and publishing of office hours, webinars, and live Q&A sessions</p></li><li><p>Keep Help Center documentation and Academy content consistent and cross-referenced</p></li><li><p>Track the performance of content you've produced — article engagement, search deflection, CSAT — and flag gaps to the Education & Enablement lead</p></li><li><p>Work with legal to ensure usage policies and terms are accurately reflected in customer-facing content</p></li></ul><h2>What you’ll need</h2><ul><li><p>2-3 years of experience in technical writing, documentation, education content, or a similar role at a software or SaaS company</p></li><li><p>Ability to translate complex product features into clear, user-friendly language — across articles, scripts, and guides</p></li><li><p>Experience shipping documentation on tight timelines with cross-functional dependencies</p></li><li><p>Comfort with help center platforms (Zendesk, Intercom, or similar) and content management systems</p></li><li><p>Familiarity with video content production and an instinct for how to structure and pace educational content</p></li><li><p>Strong editorial judgment — you catch inconsistencies before they go live</p></li><li><p>Organized and autonomous working style; you can manage a documentation backlog while staying responsive to urgent launch needs</p></li><li><p>A bias toward action and a belief that no task is too small</p></li><li><p>Familiarity building with LLMs to streamline and automate processes</p></li></ul><h2>Nice to have</h2><ul><li><p>Experience with AI or creative tools — with genuine curiosity about how they work</p></li><li><p>Background in or passion for the creative space — video, design, animation, or related fields</p></li><li><p>Experience using support data (ticket volume, search queries, CSAT, completion rates) to prioritize content work</p></li></ul><p>Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.</p><p>There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.</p><p>Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.</p><h3>Working at Runway</h3><p><a href='https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway'><strong>Great things come from great teams.</strong></a><strong> We’d love to hear from you.</strong></p><p>We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.</p><p><u>More about Runway</u></p><ul><li><p><a href='https://runwayml.com/world-simulator.html'>Universal World Simulator</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1'>Gwm-1</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gen-4.5'>Gen-4.5</a></p></li><li><p><a href='https://runwayml.com/research/introducing-general-world-models'>General World Models</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1#robotics-section'>Robotics SDK</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1#avatars-section'>Conversational Real-time Agents</a></p></li><li><p><a href='https://runwayml.com/studios'>Runway Studios</a></p></li></ul><p>We're excited to be recognized as a best place to work: </p><p><a href='https://www.crainsnewyork.com/awards/best-places-work-2023'>Crain's</a> | <a href='https://www.inhersight.com/companies/best/city/new-york-city-ny'>InHerSight</a> | <a href='https://builtin.com/awards/new-york-city/2024/best-places-to-work'>BuiltIn NYC</a> | <a href='https://www.inc.com/best-workplaces/2024'>INC</a></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>We are building AI to simulate the world through merging art and science.<br><br>We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.<br><br>World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.</p><p>Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.</p><h3>About the role</h3><p><em>*Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London.</em></p><p>We’re building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we’re growing our support team to ensure we can continue to provide delightful experiences for our users every day.</p><p>We're looking for creatives at heart that can pick up new tools fast, hold up under high ticket volume without losing quality and identify solutions vs. just clearing the queue. If that's you, read on!</p><h2>What you’ll do</h2><ul><li><p>Work through a high volume of inbound support tickets across Free, Standard, Pro and Unlimited plans with speed and accuracy </p></li><li><p>Handle escalations from our AI support layer with sharp judgement on what needs a human and what doesn't</p></li><li><p>Identify patterns across tickets and proactively surface them to the product team- not just reporting, but also offering thoughtful recommendations based on what you're seeing</p></li><li><p>Help identify opportunities to maintain or build self-service content: help docs, short-form videos, FAQs, etc.</p></li><li><p>Engage with the Runway community on Discord and other forums</p></li><li><p>Contribute directly to process improvements and automation, including building things yourself when the opportunity is there</p></li><li><p>Triage complex technical issues for escalation to Enterprise support</p></li><li><p>Live troubleshoot within the Runway platform as needed</p></li></ul><h2>What you’ll need</h2><ul><li><p>You're already comfortable in tools like Notion, Slack, Zendesk (or similar), Google Workspace and AI platforms</p></li><li><p>Strong written communication: clear, direct, and thoughtful at volume</p></li><li><p>A learn-by-failing mentality, when you hit something unfamiliar, you have an experimental mindset</p></li><li><p>Natural curiosity about how products work, why users get confused, and what could be done better</p></li><li><p>Comfort managing your own work in a fast-moving environment- high ownership and high autonomy </p></li><li><p>Data driven mindset: you notice patterns and know how to communicate them</p></li><li><p>1-3 years in customer support, operations, or technical role </p></li><li><p>Expertise and/or interest in the creative space, AI or both</p></li><li><p>Genuine interest in AI, creative tools or both</p></li></ul><h2>What sets you apart</h2><p>The most successful people in this role don't just keep up- they set the pace. They move through 60, 80, even 100+ tickets in a day without letting quality slip. They're reading the queue, not just clearing it. They notice what keeps surfacing and do something about it, a message to product, a doc, sometimes something they built themselves. They show up with ideas no one asked for yet.</p><p>Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.</p><p>There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.</p><p>Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.</p><h3>Working at Runway</h3><p><a href='https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway'><strong>Great things come from great teams.</strong></a><strong> We’d love to hear from you.</strong></p><p>We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.</p><p><u>More about Runway</u></p><ul><li><p><a href='https://runwayml.com/world-simulator.html'>Universal World Simulator</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1'>Gwm-1</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gen-4.5'>Gen-4.5</a></p></li><li><p><a href='https://runwayml.com/research/introducing-general-world-models'>General World Models</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1#robotics-section'>Robotics SDK</a></p></li><li><p><a href='https://runwayml.com/research/introducing-runway-gwm-1#avatars-section'>Conversational Real-time Agents</a></p></li><li><p><a href='https://runwayml.com/studios'>Runway Studios</a></p></li></ul><p>We're excited to be recognized as a best place to work: </p><p><a href='https://www.crainsnewyork.com/awards/best-places-work-2023'>Crain's</a> | <a href='https://www.inhersight.com/companies/best/city/new-york-city-ny'>InHerSight</a> | <a href='https://builtin.com/awards/new-york-city/2024/best-places-to-work'>BuiltIn NYC</a> | <a href='https://www.inc.com/best-workplaces/2024'>INC</a></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>Who we are</h2> <p>Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn't kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase.<br><br>With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once.<br><br>Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love.<br><br>If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us.</p><h2>Hours &amp; location</h2> <p>🌎 While we hire <a href='https://sourcegraph.notion.site/How-we-engage-talent-outside-of-the-US-218f7193695a46cbb1ef39ef9c1f72d4'>almost anywhere</a> in the world, we have a preference for someone in the United States for this role. </p><p><strong>Preferred locations:</strong></p><ul><li>United States</li></ul> <h2>Why this job is exciting</h2> <p>You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 20 enterprise and commercial accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.</p><p>This isn't a passive relationship management role. You'll be in the product, digging into health scores and telemetry, running 1:1 trainings, leading business reviews, and working alongside Named AEs and Field Engineers to move customers forward. Sourcegraph is also at an exciting inflection point as we shift from a seats-based model to consumption, which makes the CSM's impact more tangible than ever.<br></p><p>📅 Within one month, you will…</p><ul><li>Build relationships with your team, Named AEs, and Field Engineering counterparts</li><li>Learn our product, value proposition, customers, and internal processes</li><li>Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph</li><li>Begin taking over your first accounts and establishing yourself as a trusted point of contact</li></ul> <p>📅 Within three months, you will…</p><ul><li>Own regular cadences with your customers, understanding their use cases, building value maps, and tracking adoption health scores</li><li>Identify which customers need more support, which are trending toward risk, and prioritize accordingly</li><li>Start leading product trainings and basic demos independently, without relying on Field Engineering for standard engagements</li><li>Partner with Named AEs on accounts nearing renewal or showing expansion signals</li></ul> <p>📅 Within six months, you will…</p><ul><li>Drive adoption across your book, getting customers to actively use Deep Search, MCP, and consumption-based features</li><li>Proactively surface risk and opportunity: which customers haven't signed the AI addendum, who needs to move to cloud, where MAU is low relative to licensed seats</li><li>Run internal business reviews and customer-facing QBRs with documented KPIs</li><li>Serve as the voice of your customers internally, sharing feedback with EPD, PMM, and Support to influence product direction</li></ul> <h2>About you </h2> <p>You're tech-curious, customer-oriented, and comfortable operating with a lot of autonomy. You don't need someone to build your week for you. You can look at a book of 20-30 accounts, assess the data, identify what needs your attention, and go.</p><p>You are genuinely interested in developer tooling and the problems developers face. You don't need to write code, but you need to care about what developers care about, get into Sourcegraph, and guide customers confidently on best practices. Leading a group training without backup from a Field Engineer should feel comfortable, not intimidating.</p><p>You are analytical and communicate well across audiences. You can pull up product telemetry, read health scores, spot patterns in usage data, and build a story around what it all means for a customer's renewal. Then you can present that story to a room of developers or an exec and hold the room either way.</p><p>You are proactive and self-directed. There's real gray space in how you structure your time here. You can look at a book of 20-30 accounts, decide what needs your attention, and build your own week without being told. You've also built something with AI, not just used it passively. Some sort of workflow, a real problem solved. You have opinions on the tools out there and stay curious about where things are heading.</p><p>You are coachable. If you haven't done a lot of demos before, that's okay as long as you can take feedback, incorporate it quickly, and command a room when it counts.</p><p>Required:</p><ul><li>Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)</li><li>Prior experience in a technical SaaS environment</li><li>Demonstrated comfort presenting to customers or technical audiences</li></ul> <p>Nice to have:</p><ul><li>Background in developer tooling, observability, infrastructure, or adjacent technical products</li><li>Experience working with a large, varied book of business</li><li>CS, engineering, or technical undergraduate background</li></ul> <h2>Level</h2> <p>📊 This job is an IC2. You can read more about <a href='https://www.notion.so/sourcegraph/Leveling-Guide-0e1b5c76ada64b9caac387f8b7c4fc66'>our job leveling philosophy</a> in our Handbook.</p><h2>Compensation</h2> <p><strong>💸 </strong>We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an <a href='https://sourcegraph.notion.site/Mission-values-e9d37e6b972a4ef395c3076aea2bd07d'>open and transparent</a> company that values <a href='https://www.notion.so/sourcegraph/Compensation-Pay-Transparency-at-Sourcegraph-d58d0774f51b4b489d41c3628d30ff8d?pvs=4'>competitive compensation</a>, our compensation ranges are visible to every single Sourcegraph teammate.</p><p>Your salary is determined by your pay band for the IC2 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.</p><p>💰 The compensation for this role is $96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD.</p><p>📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous <a href='https://sourcegraph.notion.site/Benefits-Perks-dd1da4b6b3a64780abed010a144d34ba'>perks &amp; benefits</a>.</p><h2>Interview process </h2> <p><em>Below is the interview process you can expect for this role (you can read more about </em><a href='https://sourcegraph.notion.site/Types-of-interviews-f279f080583d49ee9f2c60e30c8cb1f7'><em>the types of interviews</em></a><em> in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! </em></p><p>We expect the interview process to take 4 hours in total. </p><p><strong>👋 Introduction Stage</strong> - we have initial conversations to get to know you better…</p><ul><li>[30m] <a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#99be5ff628b2414194a0ba79d9f25f13'>Recruiter Screen</a></li><li>[45m]<a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#1919882c0cf147c487eb1df40db8a694'> Hiring Manager Screen</a> /<a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#c678a2a86e0e47e4958507e869bf7ded'> Resume Deep Dive</a> </li></ul> <p><strong>🧑‍💻 Team Interview Stage</strong> - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…</p><ul><li>[60m]<a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#cb00697e95304550a146c32563c0255d'> Cross-functional team collaboration</a> /<a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#88b9f826dee04ef98afc2aeec35b877a'> Peer</a> with CSM + AE</li><li>[60m] <a href='https://app.notion.com/p/sourcegraph/Technical-Success-interview-process-902069565e1147b89ac98054179eb676?source=copy_link#9c53f1c6b558427fb131facc9733619f'>Working Session</a> with Hiring Manager + CSM + Named AE</li></ul> <p><strong>🎉 Final Interview Stage </strong>- we move you to our final round, where you gain a better understanding of our business and values holistically…</p><ul><li>[30m] <a href='https://www.notion.so/sourcegraph/Types-of-interviews-sample-questions-f279f080583d49ee9f2c60e30c8cb1f7?pvs=4#e3a04291743048df87541a88aa8199dd'>Values</a></li><li>[15m] <a href='https://www.notion.so/sourcegraph/How-to-work-with-Quinn-Slack-CEO-807673e0864d473f959cc4efd9642a5a?pvs=4#6f185c0e2011411eac5be9c675f9056c'>Leadership</a> with CRO</li><li>We check references and conduct your background check</li></ul> <p>Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.</p><p><h2>Learn more about us</h2> <p>You can learn more about what it is like to work at Sourcegraph by reading <a href='https://sourcegraph.notion.site/d7614e3e9dc04c09ac2d42d57f1816e6?v=2a6d426dbae14390b155120b0c029ce0'>our handbook</a>.</p><p>We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our <a href='https://sourcegraph.notion.site/What-it-s-like-working-at-Sourcegraph-119a8e11265880b18911eee4d9b7c460#119a8e1126588062b935fc66104b6115'>culture</a>, <a href='https://sourcegraph.notion.site/Compensation-Pay-Transparency-at-Sourcegraph-d58d0774f51b4b489d41c3628d30ff8d?pvs=74'>competitive compensation</a> and <a href='https://sourcegraph.notion.site/Benefits-Perks-dd1da4b6b3a64780abed010a144d34ba?pvs=74'>benefits</a> here.</p><p>Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. </p><p><em>Sourcegraph participates in </em><a href='https://sourcegraph.notion.site/E-Verify-2ab3286dde3446d6bac2898c83610107'><em>E-Verify</em></a><em> for U.S. Employees. </em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. </p><p>As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.</p><p>Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.</p><p>As a <strong>Customer Support Representative</strong> (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.<br><br><strong>The role:</strong></p><ul><li><p>Respond to customer inquiries via email, chat, or social media in a timely and professional manner</p></li><li><p>Provide accurate information and support to customers to resolve their issues</p></li><li><p>Identify and escalate complex issues to Tier 2 support when necessary</p></li><li><p>Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues</p></li><li><p>Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)</p></li><li><p>Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction</p></li><li><p>Continuously improve your own product knowledge and remain up to date with our product, services and processes</p></li><li><p>Provide constructive feedback to the business and leadership team to improve customer support processes and procedures</p></li></ul><p><strong>About you</strong>:</p><ul><li><p>High school diploma or equivalent; college or a degree in a related field is desirable but not essential</p></li><li><p>At least 1 year experience within a technical support environment</p></li><li><p>Excellent verbal and written communication skills</p></li><li><p>Customer-oriented mindset with a strong desire to exceed customer expectations</p></li><li><p>Ability to multitask and manage time effectively</p></li><li><p>Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)</p></li><li><p>Ability to work in a fast-paced and dynamic environment</p></li><li><p>Ability to work independently and as part of a team</p></li><li><p>Flexibility to work different shifts, bank holidays and weekends as and when required</p></li></ul><p><strong>Success will be measured on:</strong></p><ul><li><p>Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity</p></li></ul><p>In addition to being a part of a great team, working in a fun and innovative environment, we offer:</p><ul><li><p>A competitive salary + stock options in our fast-growing Series D startup</p></li><li><p>Hybrid working environment for NY based employees</p></li><li><p>100% Medical, Dental & Vision</p></li><li><p>401k Plan</p></li><li><p>Paid parental leave</p></li><li><p>Fun culture with regular socials</p></li><li><p>A generous referral scheme</p></li><li><p>A brand new computer + monitor</p></li></ul><p>Compensation: $50,000. The final compensation package will be determined based on experience and qualifications.</p>

NY

Support/Success

<h2>Mission</h2><p>Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear. <br><br>In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.</p><p><strong>Role Purpose</strong> <br><br>Be the first point of contact and a trusted partner to Neko Health's members in the US. As a Customer Support Specialist, you will own multi-channel member support across email, phone, text/SMS, and social — handling everything from booking management and product enquiries to complaint resolution and service recovery. This role is for someone who is empathetic, organised, and calm under pressure, and who takes pride in delivering support that feels genuinely human and member-first at every touchpoint.<br></p><p><strong>What You'll Deliver in the First 6–12 Months</strong></p><ul><li><p>Every member who contacts Neko feels genuinely looked after — responses are warm, clear, and arrive when they're expected. CSAT scores and SLA adherence reflect this consistently.</p></li><li><p>You own each case from first contact to resolution, anticipating what a member needs before they have to ask twice. Repeat contacts fall because members leave interactions feeling truly resolved.</p></li><li><p>Whether you're replying to a ticket, handling a complaint, or responding to a comment publicly on social, the Neko voice is unmistakable — human, considered, and on brand every time.</p></li><li><p>The patterns you notice — recurring frustrations, complaint themes, moments where members stumble — find their way to the right people internally, so the product and experience keep getting better.</p></li></ul><p><strong>Requirements</strong></p><ul><li><p>2+ years' experience in customer support, hospitality, or another high-touch, member-facing service role</p></li></ul><ul><li><p>Native or fully fluent in both English and Spanish, with excellent written and verbal communication skills in both languages</p></li></ul><ul><li><p>Based in or able to commute to New York City; familiarity with the NYC market and its member expectations is an advantage</p></li></ul><ul><li><p>Experience supporting customers across multiple channels including phone, email, and digital/social</p></li></ul><ul><li><p>Proven ability to manage bookings, troubleshoot issues, and handle complaints with professionalism and accountability</p></li></ul><ul><li><p>Familiarity with Zendesk or similar CRM and support platforms</p></li></ul><ul><li><p>Strong judgement around tone, timing, and privacy — especially on public-facing social channels</p></li></ul><ul><li><p>Highly organised with a clear sense of ownership, strong attention to detail, and ability to manage a personal ticket queue to defined SLAs</p></li></ul><ul><li><p>Calm and confident in escalated or high-visibility situations</p></li></ul><p><strong>Preferred </strong></p><p>• Experience in social or public-facing support is a strong advantage</p><p>• Experience with social moderation tools, telephony, and SMS platforms</p><p>• Interest in or experience within health, wellness, or technology-driven consumer products</p>

NY

Support/Success

<p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p><p>As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.</p><p>We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.</p><p>This is a full time role that can be held from one of our US hubs or remotely in the United States.</p><h2>What you'll do at Figma:</h2> <ul><li>Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs</li><li>Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems</li><li>Contribute to social support efforts by engaging with customers and users on social media and community platforms</li><li>Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction</li><li>Adapt to supporting customers across multiple products — including billing, account management, and occasional weekend or holiday coverage — to ensure global customer support</li><li>Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs</li><li>Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials</li><li>Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements</li></ul> <h2>We'd love to hear from you if you have:</h2> <ul><li>4+ years of experience working in a QA or Support environment for a technical SaaS product</li><li>Experience collaborating closely with Engineering and Product teams</li><li>Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android)</li><li>Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations</li><li>Demonstrated resilience and adaptability, with motivation to experiment, build, and collaborate across teams even amid change or ambiguity</li></ul> <h2>While not required, it's an added plus if you also have:</h2> <ul><li>Experience working with design tools like Figma, Adobe Suite, Sketch, Framer</li><li>Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French</li></ul> <p>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p><p><h2>Pay Transparency Disclosure</h2> <p>Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. </p><p>Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. For non-exempt employees, PTO is accrued at a rate equivalent to 15 days per year for full‑time employees. Accrued PTO may be used for vacation or personal time, subject to company policy and manager approval. In addition, the company provides 10 paid sick days annually for non-exempt full-time employees. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.</p><p>Hourly Base Pay Range:</p><p>$45.20&mdash;$80.30 USD</p><p>At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href='https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf'>equal opportunity workplace</a> - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status<strong>, </strong>or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p><p>We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to <a href='mailto:[email protected]'>[email protected]</a>. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. </p><p>Examples of accommodations include but are not limited to: </p><ul><li>Holding interviews in an accessible location</li><li>Enabling closed captioning on video conferencing</li><li>Ensuring all written communication be compatible with screen readers</li><li>Changing the mode or format of interviews </li></ul> <p>To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.</p><p>By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with <a href='https://www.figma.com/legal/candidate-privacy-notice/'>Figma's Candidate Privacy Notice</a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.</p><p>The company is founder led, profitable and growing. </p><h2>We are hiring a Customer Success - Team Manager.</h2> <p>To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies. </p><p>You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members. You will play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. Comfortable dealing with ambiguity you will be equip to quickly adapt to change. Collaboration with other teams is also vital to this role to enhance the overall customer experience. Your key responsibility will be to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work in close collaboration with the Global Head of Customer Success to drive results.</p><p>We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer. The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.</p><p><strong>Location: </strong>These opportunities are available globally and are remote positions.</p><h2>The role entails:</h2> <ul><li><strong>Strategic planning and analysis:</strong> preparing communication plans, team meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You will develop strategies to enhance customer engagement, improve retention rates, drive up-sells or cross-sells where appropriate, and ultimately increase customer success.</li><li><strong>Customer interactions and support to your team:</strong> resolve escalated customer issues requiring expertise or intervention ensuring timely resolution.</li><li><strong>Team management:</strong> passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Conducting regular performance reviews with team members you will also help identifying areas for improvement/development as well as celebrating excellence, recognising team achievements, and setting goals for individual growth. </li><li><strong>Cross-functional collaboration: </strong>collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You will establish trustworthy channels of communication across the board.</li><li><strong>Documentation and reporting: </strong>you are allowed to be creative! While building content with your team and your manager, you will also ensure the changes are well documented, instilling quality and attention to detail in all you do.</li></ul> <h2>What we are looking for in you</h2> <ul><li>Excellent academic results at school and university</li><li>Bachelor’s or equivalent degree in Business, Communication or STEM subject</li><li>Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries</li><li>Track record of bringing exceptional Customer Success experience results</li><li>Commitment to continuous learning and improvement - curious, flexible, scientific</li><li>Creative problem-solving and cross-team collaboration</li><li>Experience growing and developing a CSM team</li><li>Hands-on approach to using data to drive team activities and continuous improvement</li><li>Willingness to travel up to 4 times a year for internal events</li></ul> <h2>Nice-to-have skills</h2> <ul><li>Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian will be valued.</li></ul> <h2>What we offer you</h2> <p>We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.</p><ul><li>Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!</li><li>Personal learning and development budget of USD 2,000 per year</li><li>Annual compensation review</li><li>Recognition rewards</li><li>Annual holiday leave</li><li>Maternity and paternity leave</li><li>Employee Assistance Programme</li><li>Opportunity to travel to new locations to meet colleagues from your team and others</li><li>Priority Pass for travel</li></ul> <h2>About Canonical</h2> <p>Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.</p><h2>Canonical is an equal opportunity employer</h2> <p>We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. <a href='https://canonical.com/careers/diversity/identity'>Whatever your identity, we will give your application fair consideration.</a></p><p>#LI-remote </p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p><p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href='https://www.youtube.com/watch?v=OuZIb5zszQI'>Co-create the future with us</a> as we build technology that transforms how the world develops software.</p><p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p><h2>An overview of this role</h2> <p>Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. </p><p>That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers.</p><p><br> Some examples of our projects: </p><ul><li><a href='https://gitlab.com/gitlab-com/support/toolbox/gitlab-detective'>A tool to automatically check a GitLab Omnibus install for known issues</a></li><li>A<a href='https://gitlab.com/gitlab-com/support/toolbox/gitlabsos'> solution to capture the state of a customer’s server</a> for easier troubleshooting</li><li><a href='https://gitlab.com/gitlab-com/support/toolbox/sosparser'>A tool which turns log files into interactive tables to easily sort and filter columns</a></li><li>A functionality to<a href='https://docs.gitlab.com/ee/ci/chatops/'> ChatOps</a> to make it easier to identify user accounts on GitLab.com</li></ul> <p><strong>What you’ll do</strong> </p><ul><li>Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing</li><li>Collaborate with our <a href='https://about.gitlab.com/handbook/product/'>Product</a>, <a href='https://about.gitlab.com/handbook/engineering/development/'>Development</a>, <a href='https://about.gitlab.com/handbook/engineering/infrastructure/'>Infrastructure</a>, <a href='https://about.gitlab.com/handbook/customer-success/'>Customer Success</a> and <a href='https://about.gitlab.com/handbook/sales/'>Sales</a> Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy</li><li>Create and update documentation based on customer interactions</li><li>Collaborate with Support team members (through <a href='https://gitlab.com/gitlab-com/support/support-pairing/?_gl=1%2a1vj7usl%2a_ga%2aMTYyOTI0OTAxNC4xNjc4NzIwMDg0%2a_ga_ENFH3X7M5Y%2aMTY4NDgzNDU0OC4xMTAuMS4xNjg0ODM2NDM3LjAuMC4w'>Pairing Sessions</a>) and other GitLab team members (for example: as a <a href='https://about.gitlab.com/handbook/support/#support-stable-counterpart'>Support Stable Counterpart</a>)</li><li>Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications</li><li>Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews.</li></ul> <p><strong>What you’ll bring </strong></p><ul><li>Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution</li><li>Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge)</li><li>Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails)</li><li>Experience with Git and CI/CD</li><li>Expertise in writing support content </li><li>Ability to communicate complex technical topics to customers and coworkers of varying technical skill level</li><li>Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes</li><li>Understand a range of different GitLab implementations, and how service interruptions impact the customer.</li></ul> <p><strong>About the team</strong></p><p>The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers <a href='https://about.gitlab.com/handbook/support/workflows/how-to-get-help.html'>solve complex problems together</a> and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. </p><p>Thanks to our <a href='https://about.gitlab.com/company/culture/all-remote/values/#transparency'>Transparency</a> value, you can see what we are working on in our <a href='https://about.gitlab.com/handbook/support/'>Support Team</a> page. Additionally, you can see our company <a href='https://about.gitlab.com/direction/'>roadmap</a> and <a href='https://www.youtube.com/@Gitlab'>listen</a> to some of our meetings. </p><h2>How GitLab will support you</h2> <ul><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>Benefits to support your health, finances, and well-being</a></li><li><a href='https://about.gitlab.com/company/culture/all-remote/guide/'>All remote</a>, <a href='https://about.gitlab.com/company/culture/all-remote/asynchronous/'>asynchronous</a> work environment</li><li><a href='https://about.gitlab.com/handbook/paid-time-off/'>Flexible Paid Time Off</a></li><li><a href='https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.'>Team Member Resource Groups</a></li><li><a href='https://about.gitlab.com/handbook/stock-options/'>Equity Compensation &amp; Employee Stock Purchase Plan</a></li><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit'>Growth and development budget </a></li><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave'>Parental leave</a> </li><li><a href='https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/'>Home office</a> support</li></ul> <p><em>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from </em><a href='https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups'><em>underrepresented groups</em></a><em> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</em></p><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>benefits</a> and <a href='https://about.gitlab.com/handbook/stock-options/'>equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p><p>United States Salary Range</p><p>$86,500&mdash;$146,400 USD</p><p><h2>How GitLab Supports Full-Time Employees</h2> <ul><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>Benefits to support your health, finances, and well-being</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto'>Flexible Paid Time Off </a></li><li><a href='https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/'>Team Member Resource Groups</a></li><li><a href='https://handbook.gitlab.com/handbook/total-rewards/stock-options/'>Equity Compensation &amp; Employee Stock Purchase Plan</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/'>Growth and Development Fund</a></li><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave'>Parental Leave</a> </li></ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href='https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups'>underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p><hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p><p><strong>Privacy Policy: </strong>Please review our <a href='https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/'>Recruitment Privacy Policy.</a> Your privacy is important to us.</p><p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy'>GitLab’s EEO Policy</a> and <a href='https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices'>EEO is the Law</a>. If you have a disability or special need that requires <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation'>accommodation</a>, please let us know during the <a href='https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process'>recruiting process</a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at <a href='https://bitwarden.com/'>bitwarden.com</a>. </p><p>We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.</p><p>We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. </p><h2>Responsibilities</h2> <ul><li>Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes</li><li>Answer customer questions about billing and account status</li><li>Accurately identify and resolve any billing and account errors or issues</li><li>Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines</li><li>Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly</li><li>Setup and maintain customer accounts in the billing system</li><li>Assist with other accounting duties and participate in departmental projects to meet business needs</li></ul> <h2>What You Bring To Bitwarden</h2> <ul><li>A passion for helping Bitwarden users</li><li>A strong sense of empathy and the ability to advocate for others</li><li>Experience with customer service and communicating billing issues with customers and other internal departments</li><li>Understanding the sensitivity of working with confidential, billing, and accounting information</li><li>Superb organization, attention to detail, and time management skills</li><li>Excellent written and verbal communication skills</li><li>Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly</li><li>Strong work ethic</li><li>Experience multitasking in a cross-functional, fast-paced environment</li><li>Working knowledge of Google G Suite and/or Microsoft Office applications</li><li>Experience with cloud and/or web-based applications is a plus</li><li>Experience working with Stripe is a plus</li><li>Experience in retail or other fast-paced customer facing environments is a plus</li></ul> <h2>What To Expect In The Interview Process</h2> <ul><li>Screening call with Recruiting Manager </li><li>Interview with Billing Support Manager</li><li>Interview with Director</li></ul> <h2>A Few Reasons To Work With Us</h2> <ul><li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.</li><li>Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.</li><li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li><li>Learn and grow. Take on new challenges with the support of your team, and continue personal and professional development. </li></ul>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p><p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href='https://www.youtube.com/watch?v=OuZIb5zszQI'>Co-create the future with us</a> as we build technology that transforms how the world develops software.</p><p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p><p><h2>An overview of this role</h2> <p>As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, Customer Success, and Sales to drive defect resolution and influence the roadmap, or diving into code, logs, and tools like strace to troubleshoot performance issues. Your impact in the first year will be measured by customer trust, reduced critical incidents, and clear, reusable support content that empowers customers and GitLab teams alike.</p><h2>What you’ll do</h2> <ul><li>Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant.</li><li>Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing.</li><li>Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers.</li><li>Collaborate with <a href='https://about.gitlab.com/handbook/product/'>Product</a>, <a href='https://about.gitlab.com/handbook/engineering/development/'>Development</a>, <a href='https://about.gitlab.com/handbook/engineering/infrastructure/'>Infrastructure</a>, <a href='https://about.gitlab.com/handbook/customer-success/'>Customer Success</a>, and <a href='https://about.gitlab.com/handbook/sales/'>Sales</a> teams to drive bug fixes, influence feature development, and help shape product goals and roadmap.</li><li>Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them.</li><li>Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently.</li><li>Partner closely with Support Engineering team members through <a href='https://gitlab.com/gitlab-com/support/support-pairing/?_gl=1%2a1vj7usl%2a_ga%2aMTYyOTI0OTAxNC4xNjc4NzIwMDg0%2a_ga_ENFH3X7M5Y%2aMTY4NDgzNDU0OC4xMTAuMS4xNjg0ODM2NDM3LjAuMC4w'>pairing sessions</a> and <a href='https://about.gitlab.com/handbook/support/#support-stable-counterpart'>stable counterpart</a> relationships to share knowledge and solve problems together.</li><li>Contribute to team growth by participating in hiring processes, including reviewing applications and assessments and joining interviews.</li></ul> <h2>What you’ll bring</h2> <ul><li>Background managing complex, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and resolution.</li><li>Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify root causes across applications, infrastructure, and integrations.</li><li>Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools.</li><li>Practical experience with GitLab and continuous integration / continuous delivery (CI/CD), including how different deployment models and outages affect customers.</li><li>Ability to write and maintain clear, reusable support content such as knowledge articles, runbooks, and troubleshooting guides.</li><li>Proficiency with scripting languages (such as Ruby or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails.</li><li>Effective communication skills for explaining complex technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders.</li><li>Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from related domains.</li></ul> <h2>About the team</h2> <p>The Support team is a fully distributed, global group across the AMER, EMEA, and APAC regions, focused on helping customers get the most from GitLab by troubleshooting complex issues and digging into code and logs to understand why something is not working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats, and Slack conversations to stay connected while collaborating asynchronously across time zones. We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer issues. Thanks to GitLab’s <a href='https://about.gitlab.com/company/culture/all-remote/values/#transparency'>Transparency</a> value, you can see what we are working on in our<a href='https://about.gitlab.com/handbook/support/'> Support Team</a> page. Additionally, you can see our <a href='https://about.gitlab.com/direction/'>company roadmap</a> and <a href='https://www.youtube.com/@Gitlab'>meetings</a> to see what we are working on at any time.</p><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>benefits</a> and <a href='https://about.gitlab.com/handbook/stock-options/'>equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p><p>United States Salary Range</p><p>$126,400&mdash;$213,600 USD</p><p><strong>How GitLab Supports Full-Time Employees</strong></p><ul><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>Benefits to support your health, finances, and well-being</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto'>Flexible Paid Time Off </a></li><li><a href='https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/'>Team Member Resource Groups</a></li><li><a href='https://handbook.gitlab.com/handbook/total-rewards/stock-options/'>Equity Compensation &amp; Employee Stock Purchase Plan</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/'>Growth and Development Fund</a></li><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave'>Parental Leave</a> </li></ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href='https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups'>underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p><hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p><p><strong>Privacy Policy: </strong>Please review our <a href='https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/'>Recruitment Privacy Policy.</a> Your privacy is important to us.</p><p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy'>GitLab’s EEO Policy</a> and <a href='https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices'>EEO is the Law</a>. If you have a disability or special need that requires <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation'>accommodation</a>, please let us know during the <a href='https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process'>recruiting process</a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<h2>About The Team</h2><p>The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.</p><h2>Your Mission</h2><p>As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.</p><p>You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. </p><h2>What You'll Do</h2><ul><li><p>Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.</p></li><li><p>Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.</p></li><li><p>Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.</p></li><li><p>Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.</p></li><li><p>Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.</p></li><li><p>Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.</p></li></ul><h2>What You'll Bring</h2><ul><li><p>3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.</p></li><li><p>Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.</p></li><li><p>Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.</p></li><li><p>Data-informed mindset with comfort using product and learning metrics to drive program improvements.</p></li><li><p>Excellent cross-functional collaboration and program management skills in a fast-paced environment.</p></li></ul><ul><li><p>Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.</p></li><li><p>Experience with LMS, digital adoption platforms, and AI-enabled learning tools.</p></li><li><p>Experience designing customer academies, community-led learning, or cohort-based programs. </p></li></ul><h2>Equal Opportunity </h2><p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.</p><p>Dandy is hiring a <strong>Clinical Support Expert who specializes in aligners</strong> to join our rapidly growing, venture-backed company. As a critical member of the Customer Experience Team, you will ensure our dental professionals receive best-in-class technical expertise and customer service. You will serve as a high-level clinical authority, tackling the most complex cases and driving quality improvements across the organization.</p><h2>What You'll Do</h2><p>As a Clinical Support Expert, you will leverage your deep technical knowledge to support doctors, coach team members, and ensure operational excellence.</p><h3>Expert Case Resolution & Support</h3><ul><li><p><strong>Resolve complex clinical inquiries</strong>, handling time-sensitive escalations from frontline agents, Account Management, and cross-functional teams with expert precision and clinical accuracy.</p></li><li><p><strong>Manage booked calls</strong> to advise and work to resolve complex, practice-level case issues.</p></li><li><p><strong>Serve as the primary escalation point</strong> for inbound clinical support tickets, providing customer service and clinical guidance to doctors via phone, live chat, video and email regarding complex cases, and treatment planning.</p></li><li><p><strong>Act as the liaison between doctors and the lab</strong>, translating clinical feedback and preferences into actionable outcomes for live orders.</p></li></ul><h3>Quality Assurance and Training Leadership</h3><ul><li><p><strong>Perform Quality Assurance (QA) reviews</strong> of agent work to ensure clinical accuracy and adherence to Dandy standard operating procedures.</p></li><li><p>Act as a <strong>Subject Matter Expert (SME)</strong> to support and coach new hires, providing specialized clinical training and offering ongoing guidance to the frontline team.</p></li><li><p>Advise on and lead special cross-functional projects aimed at improving clinical processes and outcomes.</p></li><li><p>Assist in the creation, review, and <strong>updates of Knowledge Base articles</strong> to maintain an accurate and comprehensive repository of clinical information.</p></li><li><p>Propose and oversee the up-leveling of clinical knowledge and quality standards based on trends and doctor feedback.</p></li></ul><h2>Performance Measured By</h2><ul><li><p><strong>QA and Clinical Accuracy:</strong> The precision and correctness of your clinical guidance and resolutions including mastery of Dandy digital dental workflows and best practices.</p></li><li><p><strong>SLAs for Escalation Handling:</strong> Timeliness and effectiveness in resolving escalated issues.</p></li><li><p><strong>Effectiveness of Training and Coaching:</strong> The positive impact of your SME support on new hire ramp-up and overall team performance.</p></li><li><p><strong>Schedule Adherence and Attendance:</strong> Consistency in maintaining your assigned schedule and compliance to attendance policy.</p></li></ul><h2>What We're Looking For</h2><ul><li><p>Minimum <strong>5+ years of experience</strong> in a high-volume lab setting; experience in digital dental labs is a plus.</p></li><li><p>Minimum <strong>3+ years of experience</strong> in 3Shape CAD/CAM digital design in aligners and building best design practices. Bonus for experience in other product lines.</p></li><li><p>Strong, current knowledge of Removables (dentures/partials) dental systems and their digital components (i.e., scan bodies), as well as Implant and Crown & Bridge systems.</p></li><li><p>Prior experience in a<strong> customer-facing role</strong> within a lab or dental organization.</p></li><li><p>Customer-focused mindset: driven to connect with doctors, troubleshoot issues, and deliver an exceptional experience.</p></li><li><p>Skilled at building rapport with clinicians, providing empathetic support, and handling complex concerns with professionalism.</p></li><li><p>Confident engaging with doctors in real time via chat, phone, or video calls, answering questions and building trust quickly.</p></li><li><p>Proficient in computer applications, with excellent written and verbal communication skills, able to convert clinical and technical feedback into clear, actionable insights.</p></li><li><p>Experienced in<strong> training & coaching</strong>, acting as a subject matter expert, and mentoring colleagues to elevate performance.</p></li><li><p>Skilled at reviewing and <strong>assessing the quality of work</strong> to ensure accuracy and adherence to standards.</p></li><li><p>Highly <strong>independent problem solver </strong>with a strong sense of accountability.</p></li><li><p>Proven track record of meeting service level agreements (SLAs) while maintaining high-quality standards for every case.</p></li><li><p>Strong organizational skills and attention to detail, with the ability to review multiple case outcomes and provide informed clinical guidance.</p></li><li><p>Enthusiastic about working in a fast-growing, fully digital lab and contributing to a high-performance culture.</p></li><li><p><strong>Available Shift (Monday-Friday):</strong></p><ul><li><p><strong>8:00 am-4:45 pm ET</strong></p></li></ul></li></ul><p><strong>Req ID: </strong>J-245</p><p>For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.</p><p>Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.</p><p>Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit <a href='https://www.meetdandy.com/careers/'>Dandy Careers</a> for more! </p><p>Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our <a href='https://www.meetdandy.com/privacy-policy/'><u>Privacy Policy</u></a> and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting <a href='https://www.meetdandy.com/privacy-requests/'><u>Privacy Requests</u></a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. </p><p>Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.</p><p>Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.</p><h2>Location & work mode</h2><p><em>Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.</em></p><h2>What you’ll do</h2><ul><li><p>Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery</p></li><li><p>Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit</p></li><li><p>Partner with our engineering team to document and reproduce bugs</p></li><li><p>Surface trends and insights from customer feedback to the team at large to inform product choices</p></li><li><p>Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations</p></li></ul><h2>Requirements</h2><ul><li><p>Passion about technology, quality, and Linear’s mission</p></li><li><p>Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.</p></li><li><p>Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).</p></li><li><p>Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.</p></li><li><p>Based in <em><strong>U.S. or Canada Pacific or Mountain Time only</strong></em></p></li></ul><h2>What we offer</h2><p>We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:</p><ul><li><p>Competitive salary and equity</p></li><li><p>Employee-friendly equity terms including early exercise in the US and extended exercise windows</p></li><li><p>Daily meal and coffee stipend on every workday</p></li><li><p>Paid co-working space or desk</p></li><li><p>Health coverage (based on country requirements)</p></li><li><p>5 weeks paid vacation, plus local statutory holidays</p></li><li><p>4 months paid parental leave</p></li><li><p>Paid month off after 4 years & every 2 years thereafter</p></li><li><p>Regular team events and off-sites</p></li><li><p>Remote-first with no required commute</p></li></ul><h2>Learn how we think and work</h2><ul><li><p>A story about our mission: <a href='https://linear.app/readme'>Read Me</a></p></li><li><p>Building our teams: <a href='https://linear.app/blog/why-and-how-we-do-work-trials-at-linear'>Why and how we do work trials at Linear</a></p></li><li><p>How we work: <a href='https://linear.app/now/designing-remote-work-at-linear'><u>Designing remote work at Linear</u></a></p></li><li><p>How Linear uses Linear: <a href='https://linear.app/now/cx-in-linear'>How our Customer Experience team works in Linear</a></p></li><li><p>A video series: <a href='https://linear.app/quality'><u>Conversations on Quality</u></a></p></li><li><p>Our recent tender offer: <a href='https://linear.app/now/sharing-growth-with-the-people-building-linear'><u>Sharing Linear’s growth with the people building it</u></a></p></li></ul><p><em>Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.</em></p><p><strong>A note on recruitment fraud: </strong><em>all official Linear hiring communication comes from an @</em><a href='http://linear.app'><em>linear.app</em></a><em> email address, and all open roles are listed at </em><a href='http://linear.app/careers'><em>linear.app/careers</em></a><em>. We never ask candidates for payment or financial information. Suspicious messages can be reported to </em><a href='mailto:[email protected]'><em><u>[email protected]</u></em></a><em>.</em></p>

AZ, CA, CO, ID, MT, NV, NM, OR, UT, WA, WY

Support/Success

<p><strong>What Makes Us Unique</strong> <br>At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. </p><p><strong>How You'll Make an Impact:</strong></p><p>As Director of Customer Support, you will lead our global support organization and own the experience hoteliers have when they need us most. This is a builder's role at a pivotal moment. We are transforming reactive support into proactive partnership, combining AI at scale with the empathy of true hospitality. You will be accountable for the health of the queue, the quality of every answer, and the wellbeing of the people who deliver it — raising first contact resolution and driving down resolution times while keeping the customer experience human.</p><h2>Our Customer Support Team:</h2> <p>Forget the stuffy corporate office. We are a completely remote global team of innovators and hospitality experts. The support organization spans roughly 66 coaches and advanced support specialists across LATAM, EMEA, and APAC, organized into teams led by experienced leads and senior leads. We are our clients' secret weapon and trusted advisor, and we are rebuilding how support works from the ground up.</p><h2>What You Bring to the Team:</h2> <ul><li>Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention</li><li>Bring a track record of moving the metrics that matter and rebuilding team health and morale after periods of high pressure</li><li>Apply deep hospitality or hospitality-technology experience to every escalation and process decision — you understand property operations, distribution, and what downtime costs a hotelier in real time</li><li>Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way — accuracy over scale</li><li>Translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams</li><li>Lead other leaders with empathy and accountability across multiple regions, languages, and cultures</li></ul> <h2>What Sets You Up for Success:</h2> <ul><li>8+ years in customer support or service, including at least 4 years leading teams with experience leading other leaders</li><li>Bachelor's degree or equivalent experience in hospitality, business, or technology</li><li>Experience scaling a high-volume support function through significant change or transformation</li><li>Excellent crisis management and escalation handling with confident cross-functional alignment across Product, Onboarding, and Account Management</li><li>A bias toward fixing root causes — you challenge process that creates unnecessary work and prove a fix by hand before automating it</li><li>Experience leading distributed teams across multiple regions, languages, and cultures</li></ul> <h2>Bonus Skills to Stand Out :</h2> <ul><li>Senior leadership experience managing managers across multiple regions</li><li>Advanced degree in Hospitality or Business</li><li>Experience standing up a customer recovery or save motion for at-risk accounts</li></ul> <p>Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000-180,000+ USD.</p><p><strong>What to Expect - Your Journey with Us<br></strong>Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.<br><br>Learn more online at <strong><a href='https://www.cloudbeds.com/'>cloudbeds.com</a> </strong><br><br><strong>Company <a href='https://www.cloudbeds.com/press/2026-hotel-tech-awards/'>Awards</a> to Check Out! </strong></p><ul><li>Best All-In-One Hotel Management System | HotelTechAwards (2025)</li><li>Overall 10 Best Places to Work | HotelTechAwards (2025)</li><li>Most Loved Workplace® Certified (2024) </li><li>Top 10 People’s Choice (2024)</li><li>Deloitte Technology Fast 500 (2024)</li></ul> <h2>Discover our Benefits:</h2> <ul><li>Remote First, Remote Always </li><li>PTO in accordance with local labor requirements</li><li>Monthly Wellness Fridays - enjoy an extra-long weekend every month</li><li>Fully Paid Parental Leave</li><li>Home office stipend based on country of residency</li><li>Professional development courses in Cloudbeds University </li><li>Access to professional development, including manager training, upskilling and knowledge transfer </li></ul> <h2>Everyone is Welcome - A Culture of Inclusion </h2> <p>Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.<br><br>Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at <a href='mailto:[email protected]'>[email protected]</a>. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.<br><br>To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.<br><br>#Li-remote</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. </p><p>Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. </p><p>Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.</p><h2>The role, in a nutshell:</h2><p>As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.</p><h2>What you’ll do:</h2><ul><li><strong>Success Planning &amp; Value:</strong> Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.</li><li><strong>Customer Advocacy:</strong> Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.</li><li><strong>Issue Management:</strong> Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.</li><li><strong>Product Expertise:</strong> Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.</li><li><strong>Training &amp; Education:</strong> Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.</li><li><strong>Account Management: </strong>Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.</li></ul><h2>What we're looking for:</h2><ul><li>5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.</li><li>Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.</li><li>This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc.</li><li>An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.</li><li>Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field.</li><li>Driven, high emotional intelligence, and strong priority management skills</li></ul><p><strong>Strongly Preferred:</strong></p><ul><li>Previous early-stage startup experience</li><li>Passion for technology &amp; cybersecurity</li><li>Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle</li></ul><p><strong>Compensation:</strong> up to $160,000 base salary + bonus</p><p><strong><em>If your experience is close but doesn’t fulfill all requirements, please apply.</em></strong><em> Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring Chainguardians with unique backgrounds, perspectives, and experiences.</em></p><h2>About Us</h2><p>We live and breathe our company values:</p><ul><li>We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.</li><li>We have a bias for intentional action — We prioritize, plan, try things, and fail fast.</li><li>We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.</li><li>We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.</li></ul><p>A few of the benefits we offer:</p><ul><li><strong>Flexible &amp; Remote-First Culture:</strong> Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.</li><li><strong>Our Approach to Equity:</strong> Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).</li><li><strong>100% Covered Health Insurance:</strong> We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.</li><li><strong>∞ Flexible Time Off:</strong> Take the time you need – to do our best work, we need to recharge and reset.</li><li><strong>18 Weeks Paid Parental Leave:</strong> We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.</li></ul><p>If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring 'Chainguardians' with unique backgrounds, perspectives, and experiences.</p><p>Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.</p><p>©2026 Chainguard. All Rights Reserved.</p>

AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <strong><a href='https://www.podium.com/operating-principles'>operating principles</a></strong> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p><p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses.</p><p>Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.</p><p>Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our <a href='https://www.podium.com/operating-principles'><strong>operating principles</strong></a> guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.</p><p>As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.</p><h2>You will be expected to travel up to 20% of the time. </h2> <h2>What you will be doing:</h2> <ul><li>Serve as the primary post-sales point of contact for a variety of small business customers</li><li>Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products</li><li>Help customers achieve maximum value from products and achieve business objectives</li><li>Responsible for identifying opportunities for upselling and cross-selling within existing accounts</li><li>Proactively engage with customers during the renewal process to secure renewals and drive customer retention.</li><li>Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage</li><li>Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.</li><li>Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.</li></ul> <h2>What you should have:</h2> <ul><li>1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry</li><li>Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.</li><li>Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.</li><li>Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.</li><li>Technically adept and able to grasp complex software concepts quickly</li><li>Empathetic and customer-centric mindset, committed to driving customer success</li><li>Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.</li><li>Collaborative team player with the ability to work cross-functionally to achieve common objectives.</li></ul> <h2>What we hope you have:</h2> <ul><li>A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate</li><li>Experience with customer success platforms and tools.</li><li>Familiarity with CRM and customer support software.</li><li>Knowledge of online reputation management and customer feedback processes.</li></ul> <p><strong>Why you’ll love working here:</strong> </p><ul><li>Podium is the best place to work to:</li> <ul><li>Join the leaders in AI agents</li><li>Unlock career-defining growth</li><li>Build with world-class talent</li><li>Make a real impact on local businesses</li></ul> </ul> <h2>Benefits</h2> <ul><li>Open and transparent culture </li><li>Life insurance, long and short-term disability coverage</li><li>Paid maternity and paternity leave</li><li>Fertility Benefits</li><li>Generous vacation time, plus three 4-day summer holiday weekends</li><li>Excellent medical, dental, and vision benefits</li><li>401k Plan</li><li>Bi-annual swag drops with cool Podium gear and apparel </li></ul> <p><em>Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>About Remote</h2> <p>Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br>With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.<br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</p><p>If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</p><h2>What this job can offer you</h2> <p>This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR &amp; Payroll platform for global businesses.</p><h2>What you bring</h2> <ul><li>3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment</li><li>Familiarity with co-employment structures, payroll tax obligations, and benefits administration</li><li>Demonstrated project management skills with the ability to manage multiple concurrent client timelines</li><li>Clear, empathetic communication skills with a focus on proactive client guidance</li><li>Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations</li><li>An analytical mindset with excellent problem-solving abilities.</li><li>Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.</li><li>Team player with the ability to work independently and take own responsibility.</li><li>Is a productivity geek and will constantly think of ways to improve and speed up their work.</li><li>Proficient in using Google Sheet or Excel.</li><li>Ability to work within a MacBook Pro environment</li><li>You understand the need and idea to work largely <a href='https://www.notion.so/8541f0e7ae004be7a7b949096c9f972c?pvs=21'>asynchronously</a>.</li><li>You write and speak fluent English.</li><li>Not required but is considered a plus if you have a working knowledge of <a href='http://Monday.com'>Monday.com</a>, Notion, Slack and Salesforce.</li><li>Not required but is considered a plus if you have working knowledge of Worklio.</li></ul> <h2>Key Responsibilities </h2> <ul><li>Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.</li><li>Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.</li><li>Coordination of any wage-based reconciliations for accurate parallel payroll runs.</li><li>Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.</li><li>Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.</li><li>Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.</li><li>Maintain confidentiality of all customer and employee information.</li><li>Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.</li><li>Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale</li></ul> <h2>Practicals</h2> <ul><li><strong>You'll report to:</strong> Manager, Global Payroll Implementation</li><li><strong>Team:</strong> Global Payroll Implementations</li><li><strong>Location</strong>: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; US</li><li><strong>Start date</strong>: Asap</li></ul> <h2>Application process</h2> <ol><li>Interview with recruiter &amp; skills assessment</li><li>Interview with Payroll Implementation team members</li><li>Interview with Director of Global Payroll Experience</li><li>Bar Raiser Interview</li><li><a href='https://www.notion.so/Veremark-Remote-96e108c037b8423cbd4c3f07a1f9b38b'>Prior employment verification check</a> </li></ol> <p>#Li-dnp</p><p>Remote's <a href='https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c'>Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p><p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em>At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p><p>The annual salary range for this full-time position is</p><p>$83,200&mdash;$112,300 USD</p><p><h2>Benefits</h2> <p>Our full benefits &amp; perks are explained in our handbook at <a href='http://remote.com/r/benefits'>remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</p><ul><li>work from anywhere</li><li>flexible paid time off</li><li>flexible working hours (we are <a href='https://remote.com/async'>async</a>)</li><li>16 weeks paid parental leave</li><li>mental health support services</li><li>stock options</li><li>learning budget</li><li>home office budget &amp; IT equipment</li><li>budget for local in-person social events or co-working spaces</li></ul> </p><h2>How you’ll plan your day (and life)</h2> <p>We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at <a href='https://remote.com/async'>remote.com/async</a>.</p><p>You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your <strong>life-work balance</strong> is important and you will be encouraged to put yourself and your family first, and fit work around your needs.</p><p>If that sounds like something you want, apply now!</p><h2>How to apply</h2> <ol><li>Please fill out the form below and upload your CV with a PDF format.</li><li><strong>We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.</strong></li><li>If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.</li></ol> <p>Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask &amp; encourage anybody who needs an accommodation to request one from their recruiter.</p><p>We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.</p><p>At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see <a href='https://www.notion.so/remotecom/Guidelines-on-using-AI-when-applying-for-a-job-at-Remote-11ccb4dadab4805f80a7c73b6567bd8f'>here</a>. <br><br><em>Please note we accept applications on an ongoing basis. </em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p><h2>Who we are</h2> <p>Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.</p><h3>What we do</h3> <p>At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities. <br> <br>Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining Kentik’s growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals. </p><h3>What you'll do</h3> <p><ul><li>Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success</li><li>Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth</li><li>Establish and maintain rapport with all assigned accounts</li><li>Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes</li><li>Identify and call out account risks</li><li>Capture key customer needs, translate them to internal tasks, and execute</li><li>Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams</li><li>Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved</li><li>Travel on-site to key customers as needed</li></ul> <h3>What you'll bring</h3> <p><strong><em>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!</em></strong></p><ul><li>5+ years of Customer Success Management / Account Management experience</li><li>Candidate must be based on the East Coast and willing to work EST hours</li><li>High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)</li><li>Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)</li><li>Ability to speak with authority and lead customer meetings to favorable outcomes</li><li>Previous SaaS experience required</li><li>Revenue recognition experience in a SaaS framework is a strong plus</li><li>Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes</li><li>A “get it done” mindset</li><li>Enjoy what you do and bring your unique experience to benefit both the team and our customers</li><li>Ability to travel up to 25% of the time</li></ul> <h3>What we offer</h3> <p>Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.</p><p>The base salary range for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $150,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:</p><ul><li>Experience with the skill sets required for success</li><li>Demonstrated competencies and potential </li><li>A geographic market-based approach</li></ul> <p>In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:</p><ul><li>100% of premiums are paid by company for health, vision and dental coverage for you and your dependents</li><li>Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family</li><li>Paid family &amp; medical leave </li><li>Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays</li><li>401(k) retirement account</li><li>Home office reimbursement </li><li>Stock options</li></ul> <p><strong><em>Note:</em></strong><em> Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.</em></p><p><h2>Come work with us</h2> <p>The true meaning of Kentik is <strong>visibility</strong>. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. </p><p><strong>We don’t look for individuals who fit the culture, but those who will continue to add to the culture. <br></strong>We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. </p><p>Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].</p><p><strong>Come as you are!<br></strong>You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.</p><p>#li-remote</p>

CT, DE, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, DC, WV

Support/Success

<p>At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within. </p><p>Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach. </p><p><strong>Location: </strong>This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).</p><h2>What You’ll Do:</h2> <ul><li>Proactively engage customers to ensure timely renewals and identify opportunities for expansion.</li><li>Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.</li><li>Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.</li><li>Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc. </li><li>Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.</li><li>Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.</li></ul> <h2>What You Bring: </h2> <ul><li>2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.</li><li>Strong background in building and nurturing customer relationships.</li><li>Familiarity with sales processes, including negotiating, closing, and managing deals.</li><li>A proactive approach to identifying customer needs and providing tailored solutions.</li><li>Excellent communication, interpersonal, and presentation skills.</li><li>Experience with CRM systems</li></ul> <h2>Bonus Skills:</h2> <ul><li>Experience working with database management systems (DBMS), database-related products, or developer-focused products</li><li>Background in open-source technology sales or engagement.</li><li>Experience with Hubspot is a plus</li></ul> <p><strong>*Skills Can Be Learned, But Passion Can't:</strong> Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.</p><h2>About DBeaver:</h2> <p>DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data. </p><p>We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success