Support/Success

Encoura

Customer Service Associate, Temporary

Multiple States

Customer Enablement Specialist

We’re Changing the PropTech Industry

We’re a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. Our focus is on our category-leading AI and data SaaS products with triple-digit growth rates.

We’re a fully remote team of 100+ spread across the U.S. from coast to coast. We operate on a strict no a**holes policy and are proud to have built a community of highly performant people that take our work seriously, but not ourselves. And, we're looking for exceptional people to help further accelerate our growth.

While we’ve raised $30MM+ to date from some of the world’s best investors, we’re profitable with a strong balance sheet and an indefinite runway. We pride ourselves on achieving rapid growth without having to incinerate capital.

About Our Products

ApartmentIQ is the all-in-one data platform powering smarter decisions across multifamily, covering 40M units with daily property and market intelligence used for surveys, research, and revenue management. We're trusted by 65% of the NMHC Top 50. Our sister company, MavenAI, delivers AI-powered marketing automation built by industry experts and integrated directly with property management systems, serving over 2M units.

The Role

The Customer Enablement Specialist is responsible for contributing to our training programs by delivering engaging and impactful educational experiences for new and existing customers. In this role, you will become a subject matter expert across our suite of 5 product lines, tailoring training to meet diverse client needs.

This role involves conducting training sessions virtually and in-person as needed. In addition to live instruction, you will act as a modern content creator, leveraging AI tools to streamline processes, build self-serve assets, and scale our educational ecosystem. The ideal candidate is an AI-forward, fast-learning self-starter who can turn complex features into digestible, highly engaging learning paths.

Responsibilities:

Training Delivery & Customer Experience
- Deliver live training sessions across 5 product lines for new and existing customers with consistency, ensuring learners achieve both competence and confidence as new users of our platforms. Training is held virtually, via webinar, and/or in-person as needed.
- Partner directly with clients to schedule and coordinate training engagements, acting as their primary point of contact from kickoff through completion.
- Build long-term relationships with client stakeholders beyond a single session, checking in proactively to ensure continued platform adoption and surface new training needs as their use of the software matures.
- Take initiative to solve problems that impede a smooth customer experience - communicate cross-functionally and take action to resolve issues without being asked.
Content Development & Innovation
- Design, build, and iterate on interactive, bite-sized training collateral (such as e-learning, on-demand video, and step-by-step job aids) that cater to different learning styles.
- Create and iterate on current documentation and update it as new product features are released.
- Leverage AI tools and automation to streamline content development workflows, accelerate documentation updates, and scale video/multimedia asset creation.
- Be creative - continue to iterate on the training process for customers through content, deliverables, or webinar offerings.
Cross-Functional Collaboration & Product Feedback
- Collaborate and execute seamless customer handoffs between Sales, Support, Customer Success, internal subject matter experts, and other key stakeholders to train clients at scale.
- Proactively gather "Voice of the Customer" feedback during training sessions and loop it directly back to Product and Engineering teams to influence the product roadmap.
- Ensure that the rollout of new materials, internal or external, is approved by stakeholders and accurately represents our brand standards.
Project Management, Analytics & Core Skills
- Identify, define, track, assess, and report metrics related to training initiatives—specifically linking educational completion to higher product adoption and user activation milestones.
- Scope and manage daily projects to ensure on-time completion.
- Demonstrate strong verbal and written communication skills, with an eye for detail.
- Ability to work CST or MST hours.

Qualifications:

2+ years in training, education, onboarding, or equivalent
1+ years of prior B2B SaaS experience
Bachelor's or higher
Proficient in basic software tools such as Salesforce, Gong, Zoom, Google Suite, Slack, etc.
Demonstrated experience integrating generative AI tools (e.g., ChatGPT, Claude, AI video generators, or automated documentation assistants) into your professional workflow to boost productivity and content output.
Experience creating multimedia content for software applications (e.g., Loom, Articulate, Rise, Camtasia, Wistia, LMS platforms, etc.).
Strong foundational understanding of adult learning principles and instructional design best practices.
Proven ability to work in a fast-paced, team-centered environment.
Excellent communication skills - verbal, written, and interpersonal, with strong storytelling and active listening abilities.
Demonstrated problem-solving and consultative abilities, with comfort navigating ambiguous product changes.
Proficient in project management, with a highly organized habit of managing concurrent accounts.
Ability to multitask, prioritize, and collaborate cross-functionally.
Exhibit a high level of adaptability and accountability.
Multifamily experience preferred.

Bonus Points if you have:

Experience in PropTech

Why Choose Us:

Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
Competitive Compensation: We believe in hiring the best and paying accordingly. You’ll receive a competitive salary that reflects your impact and expertise.
Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
Your Health Matters: Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

If you need assistance and/or a reasonable accommodation in the application or recruiting process, please contact your recruiter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We want to alert you to potential recruiting scams targeting job seekers. Please note that our company will never request payment, personal information, or any confidential details during the interview process.

ApartmentIQ

ApartmentIQ

Customer Enablement Specialist

Senior Customer Success Manager

Remote & Hybrid Options

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us
We are seeking a Senior Customer Success Manager to lead adoption, value realization, and long-term partnership across a portfolio of strategic enterprise accounts. In this role, you will partner with senior contact center leaders and executive stakeholders to transform how organizations operate by deploying AI agents, copilots, and conversational intelligence that drive sustained, measurable business impact.

As a trusted strategic advisor, you will guide customers through complex change, accelerate time-to-value, and ensure Observe.AI becomes embedded in their operating model. You will also play a critical role in shaping how Customer Success scales at Observe.AI by defining best practices, influencing platform adoption strategies, and helping build the foundation for enterprise-grade success in a fast-growing AI company.

What You'll Be Doing

Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
Championing and owning customer retention and partnering with Account Managers on upsells
Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
Confidently working in an ambiguous environment -- we are a fast moving startup!
Collaborating internally and externally to solve pain points for your customer
Providing key contributions to help grow and scale our Customer Success organization

What You'll Bring To The Role

5-7 years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
Proven track record of managing enterprise-level or strategic customer accounts.
You can tell us how you uncover your customers business needs, and align usage of your SaaS product to meet those needs
Strong understanding of SaaS business models, customer success methodologies, and customer lifecycle management.
Ability to build trusted relationships at all organizational levels.
Excellent communication, presentation, and interpersonal skills.
Proactive problem-solver with strong organizational and project management skills.
Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
Ability to thrive in a fast-paced, dynamic environment.

Why You’ll Love It Here

Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership
Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents
Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best.
Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work.
401(k) plan: Long-term financial planning support with tax-advantaged retirement savings
Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth
Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs
Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees
Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.

Salary Range

The base salary compensation range targeted for this full-time position is $135,000-$158,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
#LI-Remote

Observe.AI

Observe.AI

Senior Customer Success Manager

AI Customer Success Manager - SMB (Automotive)

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers.

You will be expected to travel up to 20% of the time.

What you will be doing:

Serve as the primary post-sales point of contact for a variety of small business customers
Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products
Help customers achieve maximum value from products and achieve business objectives
Responsible for identifying opportunities for upselling and cross-selling within existing accounts
Proactively engage with customers during the renewal process to secure renewals and drive customer retention.
Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience.
Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement.

What you should have:

1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts.
Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels.
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Technically adept and able to grasp complex software concepts quickly
Empathetic and customer-centric mindset, committed to driving customer success
Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals.
Collaborative team player with the ability to work cross-functionally to achieve common objectives.

What we hope you have:

A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
Experience with customer success platforms and tools.
Familiarity with CRM and customer support software.
Knowledge of online reputation management and customer feedback processes.

Why you’ll love working here:

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local businesses

Benefits

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Podium

Podium

AI Customer Success Manager - SMB (Automotive)

Senior Technical Support Specialist

Remote & Hybrid Options

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a passion for learning, problem-solving, and technology. If you're enthusiastic about startups and tech, this position allows you to support customers while playing a key role in shaping their business use cases using the Iterable platform. Reporting to the Manager of Premier Support on the East Coast, you'll collaborate with cross-functional teams to grow both your technical and digital marketing skills in the SaaS space. You’ll join a leading support team, working closely with your manager to develop your career and goals while delivering exceptional service to customers.

In this role, you will partner with strategic accounts, acting as a proactive, strategic partner to help customers achieve success with their business goals. You’ll work cross-functionally, ensuring alignment and collaboration internally while providing clear, timely updates to customers. This includes fostering strong relationships, addressing concerns, and ensuring smooth operations across teams and customer interactions.

At Iterable, we value a growth mindset, and we encourage all applicants to apply, as we appreciate the diverse skills you bring beyond what's listed in the job description. Only candidates in the US EST or CST time zones will be considered for this role.

In this role, you will:

Become an Iterable product expert for our Premier customers.
Provide top-tier customer service to delight them.
Build and maintain strong customer relationships, driving successful business outcomes by understanding their use cases and architecture.
Answer customer inquiries through email, live chat, Zendesk, and phone.
Categorize and prioritize customer inquiries.
Write and update support documentation.
Escalate complex issues to Customer Success Managers and the Engineering team.
Present support topics in customer meetings, such as Quarterly Business Reviews.
Share your expertise across the Support team and other departments at Iterable.
Lead projects to address technical or process gaps for yourself or the team.

We are looking for people who:

Have a strong ability to build and nurture customer relationships.
Have Experience with High-Priority Accounts and a strong track record of managing multiple complex customer issues while maintaining quality and timeliness in responses.
Are skilled at working closely with teams like Engineering, Product, and Customer Success to troubleshoot, foresee, and prevent issues within customer organizations. They’ll also be a customer advocate, ensuring customer needs are prioritized.
Can actively participate in recurring customer meetings, workshops, and occasional onsite visits, providing valuable insights and building stronger relationships with key accounts.
Effectively use internal tools like Datadog Dashboards to analyze, monitor, and identify issues in real-time, contributing to faster problem-solving.
Can solve highly technical problems and answer both product and technical questions related to Iterable and to its integration ecosystem.
Are eager to teach new and existing customers about the platform.
Are passionate about startups, software, and SaaS products.

Bonus Points:

Previous experience in a B2B technical support role at a SaaS company
Experience with email, push or SMS platforms
Experience with JIRA or Zendesk or similar tools
Experience with Datadog or similar tools
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript or JS Frameworks

Perks & Benefits:

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Community Impact Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

The US base salary range for this position at the start of employment is $72,000 - $112,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

Official Iterable website, Careers page: https://iterable.com/careers/
Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer.

Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Iterable

Iterable

Senior Technical Support Specialist

Mainland US

Senior Executive Assistant, Global Customer Solutions

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.

What You’ll Be Doing:

Executive Support

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment
Coordinate extensive domestic and international travel
Help triage, organize, and draft responses to emails as necessary
Manage expenses in a proactive, fiscally alert manner
Ensure and maintain confidentiality of all appropriate communications and documents
Attend meetings, document discussions, and distribute action items
Coordinate and host group meetings, leadership meals, and management team off-sites
Work with sales and customer success teams to coordinate customer meetings and visits
Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
Handle occasional personal tasks for the executive as needed
Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization
Coordinate temporary office and meeting space as needed

Program Management

Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule
Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions
Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed
Help design and implement lightweight but effective program management processes and frameworks that scale with the team
Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads
Assist in the planning and execution of quarterly business reviews and organizational planning cycles
Identify inefficiencies in how the team operates and bring forward proposals to improve them
Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress

AI & Automation

Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them
Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
Prior experience with AI tools (ChatGPT, Claude, Notion AI, Zapier, etc.) is a strong plus

What Makes You a Great Fit:

You are located in PST or MST timezone
You have experience in a tech or high-growth startup environment
You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment
You have hands-on program or project management experience - you know how to run a workstream, not just support one
You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction
You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments
You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
You handle sensitive and confidential information with discretion and integrity
You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration
You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment
Highly competent with Google Workspace (Docs, Sheets, Slides, Calendar)
BA/BS degree preferred; PMP or equivalent certification is a plus

Compensation & Rewards:

In the US, the annual compensation range for this role is $127,000 - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

#LI-Remote

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

Grafana Labs

Grafana Labs

Senior Executive Assistant, Global Customer Solutions

PST, MST

Customer Support Manager

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk.

Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake.

Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

You will manage the AMER Technical Support Engineering team, part of a broader global follow-the-sun support organization under the Engineering organization. Your primary accountability is the quality and reliability of the escalation path: from customer-reported issue to engineering resolution. You own the operational layer between L2 and L3, which means you think about ticket routing, escalation criteria, handoff quality, and engineering capacity as an interconnected system, not as separate concerns.

This role is for an engineering-minded Support Manager with deep technical knowledge and strong customer relationship skills -- someone who can drive rigorous engineering outcomes while delivering an exceptional customer experience.

What you'll do:

Escalation Operations

Own the L2/L3 escalation boundary: define routing criteria, review escalation quality, and drive down unnecessary L3 load without increasing customer time-to-resolution
Maintain and improve escalation intake workflows including triage standards, ticket hygiene, and handoff artifacts for engineering partners
Track escalation health metrics and report on trends to engineering leadership; identify capacity risks in eng teams before they become bottlenecks
Run escalation retrospectives to close the loop on resolution patterns and feed signal back into product and documentation

Team Development

Manage, coach, support and develop the AMER Technical Support Engineering team, with direct attention to technical depth and debugging rigor
Operate career leveling frameworks for IC growth (L1 through L6); hold bar on promotions and ensure growth plans are actionable
Coordinate AMER handoffs with APAC and EMEA peer managers to maintain follow-the-sun coverage quality: clear ownership at every handoff, with uninterrupted SLA performance
Identify and close skill gaps proactively, particularly in Linux fundamentals, container security, and Kubernetes ecosystems

Tooling and Automation

Own the support tooling stack including ticketing systems, AI-assisted triage, and deflection tooling
Partner with engineering to build and maintain LLM-assisted workflows for escalation intake, ticket quality review, and knowledge retrieval
Drive adoption of AI tooling across the team; know where automation adds leverage and where it introduces risk
Use support data to surface product quality signals and operational trends to engineering and product leadership

Cross-Functional Execution

Serve as the primary interface between Technical Support Engineering and product engineering teams for escalated issues
Maintain a functional relationship with Customer Success and GTM without allowing those teams to define support quality standards or escalation criteria
Contribute to product feedback loops through reproducible, well-scoped bug reports and actionable pattern analysis

What We Are Looking For:

4+ years managing technical support engineers or software engineers in a production-facing environment
Demonstrated ability to design and operate an escalation process: not just follow one
Technical credibility in the Linux ecosystem; comfortable reading logs, understanding container runtimes, and engaging with engineering teams as an active peer
Strong written communication; capable of writing clear escalation summaries, retrospective reports, and leadership-facing metrics briefs
Track record of developing engineers through real feedback, structured growth plans, and calibrated performance conversations
Comfort operating in a globally distributed support org with peer managers in other regions; strong handoff discipline

Nice to have:

Experience with container security, DevSecOps tooling, Kubernetes, or open source software ecosystems
Familiarity with Zendesk or similar ticketing platforms at an operational level (workflows, configuration, reporting)
Exposure to AI-assisted support tooling, LLM-based triage, or knowledge retrieval systems

How This Role Is Measured:

Your success will be evaluated on outcomes that require both technical judgment and operational discipline:

L3 escalation score (quality and completeness of escalations reaching engineering)
Mean time to resolution on P0 and P1 tickets
L2 deflection rate with explicit accounting for customer time-to-resolution, not raw deflection volume
Engineer retention and growth within your team
Coverage model reliability: no dropped handoffs, no SLA misses due to scheduling gaps

Base Salary Range

$140,000—$165,000 USD

About Us

We live and breathe our company values:

We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.

A few of the benefits we offer:

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.
Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).
100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.
∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.
18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice.

Chainguard

6 Jul

Chainguard

Customer Support Manager

6 Jul

Strategic Customer Success Manager (PST)

We are hiring a Strategic Customer Success Manager to work with our Customer Success team. The Strategic Customer Success Manager acts as the face of our organization to our existing customers and channel partners. You are considered a trusted business advisor that works with the end-user to deeply understand their needs, ensure the value delivery of the product, provide ongoing support, and ensure an exceptional customer experience focused on solving their most pressing requirements. Reporting to our Sr. Manager of Customer Success.

Who You Are

You are an excellent communicator and problem solver.
You dive deep into our customer’s need to unlock value and work tirelessly to deliver results to them.
You are a true product expert and understand the different ways to layer features and functions of the software to solve the types of issues our users experience in their day-to-day.
Internally, you are a known customer advocate and trusted teammate to cross-functional teams like Product, Engineering, Marketing, and Sales. The company looks to you to help determine the direction of our organization to best suit the needs of our customers.
You own the long-term relationships of Hyperproof’s customers and carry yourself with aplomb, both internally and externally.

WHAT YOU'll DO

You’ll be the main point of contact, owning the customer relationship, and serving as the customer’s primary escalation path to mitigate and resolve customer issues.
You’ll move the customer along the defined customer journey, helping deliver, measure and manage value outcomes.
You'll develop tactics, objectives and key results, activities, and milestones to deliver success, and drive that within the portfolio.
You'll Work alongside account management to ensure upsell opportunities are identified, prioritized, supported, and won.
You'll partner with internal stakeholders to deliver on customer feature requests, resolve product issues, and understand our product roadmap in the context of our customer’s needs.
You'll elevate customer behavior, business needs, risks, blockers, and successes internally in partnership with Customer Success leadership.

How You’ll Know You Are Successful

You'll be a driver for positive customer health and value scores
You'll take 100% ownership of all account operations
Within your first 3 months you'll become a Hyperproof Product Expert
Within your first 6 months you'll be seen and utilized as a strategic resource to your customers

What You’ll Bring

5+ years of experiencing delivering success to end using customers in a SaaS/Technology environment
Experience in operating with significant autonomy in complex and ambiguous situations
Bachelor’s Degree preferred
Bonus: Familiarity with InfoSec/Regulatory compliance

Whats Our Tech

Google Suite: Docs, Sheets, Slides
Atlassian Suite: Jira, Confluence, Trello
CRM: Salesforce, Planhat
Communications: Gmail, Zoom, Slack, MSFT Teams
OS: Windows, Mac

Location

We are a fully remote company! This preference for this role is the Pacific time zones, as you will be responsible primarily for coverage of the West Coast.

Candidate Experience

We value your time and want you to know what to expect from us. For this interview, we expect to ask you to participate in 5 interviews and expect this to be completed in 4 hours within 2 weeks.

Talent Acquisition Screening
Interview with the Sr. Manager of Customer Success
Interview with our Director, Professional Services
Interview with a Enterprise Customer Success Manager

The full compensation package is based on candidate experience and certifications.

Remote USA

$92,000—$141,000 USD

Where You’ll Go

Hyperproof also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and our people team to explore lateral moves to other parts of the organization as you continue to grow with us.

What We Offer To Our Employees

Please note: Benefits listed below are for employees in the United States; contractor roles or international positions may differ

Annual compensation reviews + equity
Unlimited PTO: strongly encouraged to unplug and recharge
Health: coverage for medical, dental, and vision - employee and dependents
401K, which vests immediately, complete with a 4% company match
12 weeks of Parental leave and 1 year free diapers and wipes with Honest
Annual company in-person events and quarterly in-person connects
$500 home office stipend - at the time of hire. Any additional home office needs are requested as needed.
$100 quarterly paid wellness stipend
Pet insurance discount
Slack channel notifications turn off after 5 pm based on your time zone
Two Hypercharge weeks of rest where we close company-wide (July & Dec)

It’s an exciting time to be at Hyperproof — we recently raised $40 million in our Series B financing, further cementing Hyperproof as the emerging leader in the risk and compliance management space.

At Hyperproof’s core are our passionate team members who focus on user experience, beautiful design, and evangelize a positive social impact of our cloud based platform. We help organizations streamline their risk and compliance workflows so our customers can spend more time strategically managing programs and less time wrangling spreadsheets.

We are disrupting the governance, risk, and compliance software space with our innovative platform by helping traditionally unsung heroes (compliance professionals) do the right things so the wrong things don’t happen.

Learn more about the @hyperproof culture and how it all started.

A Note About Our Interview Process

We’re committed to creating a fair, respectful, and secure hiring experience for everyone. As part of that commitment, we use standard verification steps throughout our interview process.

Here’s what that means for you:

We may conduct routine verification checks during the hiring process.
You might be asked additional questions to better understand your experience and background.
For video interviews, we ask that candidates be on camera without filters or visual modifications.

These steps are applied consistently for all candidates and are designed to ensure an equitable experience for everyone.

Equal Opportunity Employer

Hyperproof is committed to a diverse and inclusive workplace — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

To ensure a smooth interview process, all candidates will be required to provide a valid phone number that is not a VOIP (Voice Over Internet Protocol) number. This helps us maintain clear and reliable communication throughout your interview experience.

Hyperproof

4 Jul

Hyperproof

Strategic Customer Success Manager (PST)

Mainland US

4 Jul

Senior Customer Success Manager - US East [IC3]

Who we are

Everything is changing in how software gets built, and Sourcegraph is at the center of that transformation. With Code Search, Deep Search, and MCP, Sourcegraph is the world’s most powerful code intelligence platform that developers and agents rely on to navigate, understand, and operate on massive, complex codebases with speed and confidence.

Teams at companies like Stripe, Uber, and Dropbox rely on Sourcegraph to ship faster and with higher quality. We’re backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and a deep love for developers and their craft.

If you want to contribute to infrastructure that empowers millions of developers to do their best work - join us.

Hours & location

🌎 While we hire almost anywhere in the world, we have a preference for someone in the United States (EST).

Preferred locations:

United States (Eastern Standard Time)

Why this job is exciting

You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 15-20 enterprise accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.

This isn't a passive relationship management role. You'll be in the product, analyzing telemetry and adoption patterns, leading enablement sessions, driving strategic customer conversations, and partnering closely with Named AEs and Field Engineers to expand customer value over time. Sourcegraph is also at an exciting inflection point as we evolve from a seats-based model toward more consumption and workflow-oriented adoption, making the CSM's impact on customer outcomes more tangible than ever.

📅 Within one month, you will…

Build relationships with your team, Named AEs, and Field Engineering counterparts
Learn our product, value proposition, customers, and internal processes
Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph
Begin taking over your first accounts and establishing yourself as a trusted point of contact

📅 Within three months, you will…

Own regular customer cadences, developing a strong understanding of customer workflows, use cases, and business priorities
Build value narratives and monitor adoption health signals across your book of business
Identify customers requiring additional enablement, executive alignment, or risk mitigation, and prioritize accordingly
Independently lead product trainings, workflow discussions, and enablement sessions without relying on Field Engineering for standard engagements
Partner with Named AEs on renewals, expansion opportunities, and strategic account planning
Begin identifying opportunities to expand adoption across additional teams, workflows, and use cases through multithreading and deeper stakeholder engagement

📅 Within six months, you will…

Lead strategic conversations with technical and executive stakeholders, helping customers connect Sourcegraph adoption, AI-assisted workflows, and broader platform usage to measurable engineering and business outcomes
Drive broader adoption across your accounts, increasing usage of Deep Search, MCP, and consumption-based capabilities
Serve as the voice of your customers internally, partnering with EPD, PMM, Support, and Sales to influence product direction and customer strategy
Build strong multithreaded relationships across engineering, platform, security, and executive stakeholders within your accounts
Run internal business reviews and customer-facing QBRs with clear value narratives, measurable outcomes, and documented KPIs
Participate in onsite engagements and strategic customer discussions

About you

You're tech-curious, customer-oriented, and comfortable operating with a high degree of autonomy. You can manage a book of 15-20 accounts, assess customer signals and business context, prioritize effectively, and independently determine where to focus your time and attention.

You are genuinely interested in developer tooling and the problems engineering teams are trying to solve. You don’t need to write production code, but you should understand developer workflows, how technical teams evaluate tooling, and how to guide customers toward meaningful adoption and value realization. Leading product trainings, workflow discussions, and enablement sessions without relying on a Field Engineer for standard engagements should feel comfortable, not intimidating.

You are analytical, commercially minded, and communicate effectively across audiences. You can interpret telemetry, adoption patterns, and customer health signals to identify risks, opportunities, and expansion potential. You’re comfortable engaging with developers, engineering leadership, and executive stakeholders, and can lead value-driven conversations that connect platform adoption to measurable engineering and business outcomes.

You know how to build momentum within complex accounts by multithreading relationships, identifying new use cases, and aligning customer goals to broader platform strategy. You’re proactive, adaptable, and comfortable operating in ambiguity.

You are curious about AI-assisted workflows and how they are changing developer productivity and customer expectations. You’ve explored AI tools beyond passive usage through workflows, experimentation, automation, or solving real operational problems, and you have perspectives on how AI may change how customers evaluate value over time.

You are coachable and continuously improving. You absorb feedback quickly, refine your approach, and continue growing your ability to lead strategic customer conversations and executive engagements.

Required:

Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)
Prior experience in a technical SaaS environment
Demonstrated comfort presenting to customers or technical audiences
Strong communication, prioritization, and stakeholder management skills

Nice to have:

Background in developer tooling, observability, infrastructure, or adjacent technical products
Experience working with a large, varied book of business
CS, engineering, or technical undergraduate background

Level

📊 This job is an IC3. You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC3 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

💰 The compensation for this role is based on the IC3 pay band for your zone. The IC3 pay band for each zone is listed below:

Zone 1: $154,720 USD base + $38,680 USD commission for a total OTE of $193,400 USD
Zone 2: $123,776 USD base + $30,944 USD commission for a total OTE of $154,720 USD

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all!

We expect the interview process to take 4 hours in total.

👋 Introduction Stage - we have initial conversations to get to know you better…

[30m] Recruiter Screen
[45m] Hiring Manager Screen / Resume Deep Dive

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

[45m] Peer with CSM + AE
[60m] Working Session with Hiring Manager + CSM + Named AE

🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…

[30m] Values
[30m] Leadership with CRO
We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Learn more about us

You can learn more about what it is like to work at Sourcegraph by reading our handbook.

We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture, competitive compensation and benefits here.

Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds.

Sourcegraph participates in E-Verify for U.S. Employees.

Sourcegraph

Sourcegraph

Senior Customer Success Manager - US East [IC3]

Multiple States

Global Payroll Implementation Specialist - PEO

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team. You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment. You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work. Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR & Payroll platform for global businesses.

What you bring

3+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS PEO environment
Familiarity with co-employment structures, payroll tax obligations, and benefits administration
Demonstrated project management skills with the ability to manage multiple concurrent client timelines
Clear, empathetic communication skills with a focus on proactive client guidance
Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operations
An analytical mindset with excellent problem-solving abilities.
Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
Team player with the ability to work independently and take own responsibility.
Is a productivity geek and will constantly think of ways to improve and speed up their work.
Proficient in using Google Sheet or Excel.
Ability to work within a MacBook Pro environment
You understand the need and idea to work largely asynchronously.
You write and speak fluent English.
Not required but is considered a plus if you have a working knowledge of Monday.com, Notion, Slack and Salesforce.
Not required but is considered a plus if you have working knowledge of Worklio.

Key Responsibilities

Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding.
Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria.
Coordination of any wage-based reconciliations for accurate parallel payroll runs.
Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services.
Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements.
Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner and in alignment with our value of Care.
Maintain confidentiality of all customer and employee information.
Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities for scalability.
Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale

Practicals

You'll report to: Manager, Global Payroll Implementation
Team: Global Payroll Implementations
Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; US
Start date: Asap

Application process

Interview with recruiter & skills assessment
Interview with Payroll Implementation team members
Interview with Director of Global Payroll Experience
Bar Raiser Interview
Prior employment verification check

#Li-dnp

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$83,200—$112,300 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.
We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Remote.com

Remote.com

Global Payroll Implementation Specialist - PEO

Customer Success Manager - US EST

Who we are

Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.

What we do

At Kentik, we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting, deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding, adoption, ongoing cadence, as well as managing renewals. You will be the proactive outreach owner for your entire book of business, and have the chance to work with really exciting companies using Kentik. Additionally, the role is a key contributor to identifying expansion and upsell opportunities, with joint responsibility together with the sales team over those opportunities.

Are you outgoing, detail oriented, emotionally intelligent, and know how to balance competing priorities? If so, let’s have a conversation about joining Kentik’s growing Customer Success Division. This is an exciting opportunity for anyone looking to join a scaling, growing, and nurturing team of Success professionals.

What you'll do

Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customer’s long-term health and success
Support customers through the Kentik Customer Journey: from on-boarding through adoption, to renewal and growth
Establish and maintain rapport with all assigned accounts
Work closely with your team of Post-Sales Engineers, Account Executives, Product Management, Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes
Identify and call out account risks
Capture key customer needs, translate them to internal tasks, and execute
Aim to become each customer’s trusted advisor by displaying a high degree of emotional intelligence and being each customer’s advocate back to other Kentik teams
Ability to work in a customer-first, team collaborative setting, supporting other team members and sharing what is working as well as what could be improved
Travel on-site to key customers as needed

What you'll bring

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role!

5+ years of Customer Success Management / Account Management experience
Candidate must be based on the East Coast and willing to work EST hours
High degree of proficiency in Salesforce CRM, Google Suite, Modern SaaS CS tools (Catalyst.io, Pendo, Looker, etc.)
Clear communication abilities, and choosing the right mode of communication naturally (email, phone, messaging, etc.)
Ability to speak with authority and lead customer meetings to favorable outcomes
Previous SaaS experience required
Revenue recognition experience in a SaaS framework is a strong plus
Emotional intelligence, ability to pick up interpersonal, unspoken communication and leverage these to drive better outcomes
A “get it done” mindset
Enjoy what you do and bring your unique experience to benefit both the team and our customers
Ability to travel up to 25% of the time

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The base salary range for this position is: $100,000 - $120,000, with an expected overall targeted earnings (OTE) range of: $125,000 - $150,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to:

Experience with the skill sets required for success
Demonstrated competencies and potential
A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
Paid family & medical leave
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
401(k) retirement account
Home office reimbursement
Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

Come work with us

The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

We don’t look for individuals who fit the culture, but those who will continue to add to the culture.
We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [email protected].

Come as you are!
You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team.

#li-remote

Kentik

Kentik

Customer Success Manager - US EST

EST

Customer Success Manager

At DBeaver, our team has a shared vision to integrate data into the routines and decision-making process of every individual. With a dedicated community of over 10 million active users worldwide who constantly inspire us, our open-source approach fuels innovation within.

Today, DBeaver is the leading provider of cross-platform enterprise data and database software, and we're seeking a Customer Success Manager to join our team. As a Customer Success Manager at DBeaver, you will play a critical role in ensuring our customers’ success and driving long-term growth through renewals and expansions. This role is a unique blend of traditional customer success and account management, requiring a proactive and results-oriented approach.

Location: This role will be based remotely in the United States, ideally based in Eastern or Central time zones to align with our global CSM team (or open to early morning hours).

What You’ll Do:

Proactively engage customers to ensure timely renewals and identify opportunities for expansion.
Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals.
Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing.
Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc.
Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues.
Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience.

What You Bring:

2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback.
Strong background in building and nurturing customer relationships.
Familiarity with sales processes, including negotiating, closing, and managing deals.
A proactive approach to identifying customer needs and providing tailored solutions.
Excellent communication, interpersonal, and presentation skills.
Experience with CRM systems

Bonus Skills:

Experience working with database management systems (DBMS), database-related products, or developer-focused products
Background in open-source technology sales or engagement.
Experience with Hubspot is a plus

*Skills Can Be Learned, But Passion Can't: Don't worry if your resume doesn't tick every box. In this role, we value experience with building positive customer experiences, and with closing, upselling or expanding customer accounts. If you're a quick learner with the drive to succeed, we encourage you to apply.

About DBeaver:

DBeaver Corporation provides a full-featured data solution that easily adapts to users' needs, from open-source tools, to all-in-one enterprise software. Our mission is to make it possible for all kinds of people and organizations to leverage all kinds of data.

We are committed to creating a diverse and inclusive workplace where everyone feels welcomed and valued. If you are looking for an opportunity to join a collaborative and supportive team, we invite you to apply today.

DBeaver

DBeaver

Customer Success Manager

Customer Success Manager

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility.

The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos.

The role

You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization.

You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next.

What you'll do

Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
Partner with customers to build adoption plans grounded in their specific goals and data maturity
Help customers through initial setup, configuration questions, and common troubleshooting scenarios
Translate adoption progress and business value into clear narratives for executive stakeholders
Identify at-risk accounts early, understand the root cause, and get things back on track
Collaborate with Product and Engineering to share customer feedback and influence the roadmap
Build repeatable playbooks and resources that help the CS team scale

What you'll bring

Required

Familiarity with data governance, data cataloging, or metadata management more broadly
Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions

Nice to have

Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
Previous startup or consulting experience

Where you'll be based

This role is open to candidates based in the Pacific Time Zone (US). We work across multiple time zones globally, and PT coverage is essential for this position. The role is fully remote.

Benefits and Perks

We invest in people so they can do their best work and enjoy doing it. Our benefits reflect the way we build: practical, thoughtful, and designed to support long-term growth.

Competitive compensation

We offer salaries that reflect your skills, experience, and the impact you make. You bring value—we make sure you're recognized for it.

Equity for everyone

Every team member receives an ownership stake in the company. When we grow, you grow with us.

Remote Work

All roles are remote unless otherwise specified in the job description. Review the job description to confirm if the role you are interested in is remote or hybrid.

Location flexibility

Home office, coworking space, or something in between? We support your ideal setup. You’ll receive a monthly coworking stipend to use whenever you need a change of pace or in-person collaboration time.

Comprehensive health coverage

Your well-being matters. We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.

Flexible savings accounts

We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.

Support for every path to parenthood

Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.

Time off that works for you

We trust you to take the time you need. Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.

Why Join Us

DataHub is at a rare inflection point: we’ve achieved product-market fit, earned the trust of leading enterprises, and secured backing from top-tier investors like Bessemer Venture Partners and 8VC. The context platform market is expected to grow from $1B to $9B in the next five years—and we’re leading the way.

By joining our team, you’ll:

Tackle high-impact challenges at the heart of enterprise AI infrastructure
Ship production systems that power real-world use cases at global scale
Collaborate with a high-caliber team of builders who’ve scaled some of the most influential data tools in the world
Build the next generation of AI-native data systems, including conversational agents, intelligent classification, automated governance, and more

If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!

Acryl Cloud

6 Jun

Acryl Cloud

Customer Success Manager

Multiple States

6 Jun

Senior Customer Support Engineer

Joining Collibra’s Customer Support team

Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra’s software platform based on your investigation of customer-reported problems. The Customer Support Team responds to customer issues, identifies the root cause and applies workarounds. Reporting to the Customer Support Manager, you will be part of a growing team of engineers focused on improving customer satisfaction.

As an engineer, you will focus on the edge cases, the “what if”. We need your knowledge to find the root causes and we need your experience and skill-set to resolve them.

This is a hybrid role based in our New York office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Senior Customer Support Engineers at Collibra are responsible for

Analyzing complex customer issues to determine the root cause.
Improving observability by identifying logging and monitoring improvements and unblocking customers using our software.
Collaborating across Collibra’s Product Engineering teams to understand unclear functional requirements.

You have

Professional experience including the following:
- 4+ years in a customer facing role, ideally in a SaaS environment
- Analytical and methodical problem solving skills
- Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources (MySQL, PostgreSQL)
- Experience troubleshooting web-based applications
- Experience with Java and REST API
- Experience working closely with software developers
Knowledge of certificates - SSL, SSO, PostgreSQL preferred.
Experience maintaining software running in production.
A bachelor’s degree or equivalent work experience is required.
This position is not eligible for visa sponsorship.
Because this role supports the US government, it is required that this candidate be a US citizen who resides on US soil.

You are

An investigator, excited by the challenge of looking for bugs and resolving them.
Focused on quality and knowledge of “how” something works, especially what to test in order to execute change with confidence.
Comfortable speaking and writing in English. We are a global team!
Willing to be on-call as part of our L3 on-call rotation for product releases and priority issues.
Motivated by the challenge of scaling a growing company.
Collaborative - we work cross functionally with many other teams.

Reporting to Collibra’s Manager, Customer Support your measures of success are

Within your first month, you will gain an understanding of the Collibra application ecosystem, our personas and the most common user workflows associated with them.
Within your third month, you will be an active member of our team, and be comfortable investigating issues on your own.
Within your sixth month, you will be interacting with other engineering teams to discuss improvements. You will have a broad understanding of the use cases our application provides and detailed understanding in some of the more complex parts of the system.

Compensation for this role

The standard base salary range for this position is $116,000.00 - $145,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

Collibra

31 May

Collibra

Senior Customer Support Engineer

New York