Product Designer, Marketplace

<p><h2>Who we are</h2> <p>Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.</p><h2>About Typeform</h2> <p>Typeform helps people create better conversations at scale.</p><p>Millions of people use Typeform to collect information, understand their customers, generate leads, run research, gather feedback, and power workflows across their businesses.</p><p>We are continuing to evolve Typeform from a form builder into a broader platform for collecting, understanding, and acting on information. AI is becoming a major part of that direction, both through experiences we build for customers and through making Typeform easier for AI agents and other products to interact with.</p><p>We are looking for a Senior Product Manager to help shape what comes next.</p><h2>The role</h2> <p>As a Senior Product Manager at Typeform, you will own a meaningful product area and work closely with Engineering, Design, Data, Research, Marketing, and other teams to turn customer problems and business opportunities into products people genuinely want to use.</p><p>You will be responsible for understanding the problem space, setting product direction, deciding where the team should focus, and helping the team move from insight to execution.</p><p>This is not a role where Product simply writes requirements and hands them to Engineering.</p><p>We expect our Product Managers to be close to customers, opinionated about the problems worth solving, comfortable making decisions with incomplete information, and able to bring teams together around a clear direction.</p><p>You will balance customer value, product quality, technical considerations, and commercial impact while helping the team move quickly and learn.</p><h2>What you will do</h2> <ul><li>Own the strategy and roadmap for a key area of the Typeform product.</li><li>Build a strong understanding of our customers, their workflows, and the problems they are trying to solve.</li><li>Identify opportunities through customer conversations, behavioural data, research, market insight, and product intuition.</li><li>Turn broad problems into clear product bets, hypotheses, and measurable outcomes.</li><li>Partner closely with Design and Engineering from discovery through delivery.</li><li>Work with Data and Research to understand customer behaviour and evaluate whether what we build is working.</li><li>Make thoughtful prioritisation decisions across customer needs, business goals, technical investment, and product quality.</li><li>Define success measures and use them to guide product decisions before and after launch.</li><li>Run experiments where appropriate and use the results to shape future product direction.</li><li>Work with Marketing, Sales, Customer Success, and other teams to ensure we understand the wider customer and commercial context.</li><li>Communicate product direction clearly and build alignment across teams and leadership.</li><li>Help teams move from ideas to shipped experiences without losing sight of the original customer problem.</li><li>Look beyond individual features and think about how your product area contributes to the wider Typeform platform.</li><li>Explore how AI can improve the customer experience, change existing workflows, and create new ways for customers to get value from Typeform.</li></ul> <h2>What we are looking for</h2> <ul><li>You have significant experience building and scaling digital products, ideally within SaaS, product led growth, collaboration software, productivity tools, or another strong product environment.</li><li>Comfortable taking on messy, ambiguous product problems and bringing structure and direction to them.</li><li>A strong focus on customer problems and outcomes, rather than jumping straight to features.</li><li>Strong product judgement, with the ability to use customer insight, data, and context to make good decisions.</li><li>Close collaboration with Engineering and Design, with product development treated as a shared discipline.</li><li>Able to set a clear product direction while staying practical about what the team should focus on next.</li><li>Confident making trade offs, making decisions, and explaining the thinking behind them.</li><li>Good judgement around when to experiment, when to research, and when there is enough evidence to move forward.</li><li>Clear communication, with the ability to adapt complex ideas for different audiences.</li><li>Commercial awareness and an understanding of how product decisions can influence activation, engagement, retention, expansion, and revenue.</li><li>Curiosity about AI and how it is changing the way products are built and how customers interact with software.</li><li>A real care for product quality and the details that shape a strong customer experience.</li></ul> <h2>You might be particularly strong in one or more of these areas</h2> <ul><li>We do not expect every Senior Product Manager to have the same background.</li><li>Depending on the team, relevant experience could include:</li><li>Product led growth, onboarding, activation, or retention</li><li>Creation tools, editors, builders, or content creation experiences</li><li>Platform products, APIs, integrations, or developer ecosystems</li><li>Analytics, insights, research, or data products</li><li>Pricing, packaging, payments, or monetisation</li><li>AI powered products, agents, automation, or intelligent workflows</li><li>B2B SaaS products used across multiple teams and use cases</li></ul><p>*Typeform drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We <strong>move as one team</strong>, empowering our collective efforts by valuing each individual’s unique perspective. This fosters <strong>strong bonds</strong> grounded in respect, transparency, and trust. We <strong>champion our diverse customer base</strong> by anticipating their needs and addressing their challenges with priority. Committed to excellence, we<strong> hold high expectations </strong>for ourselves and each other, continuously striving to deliver exceptional results.</p><p>We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Megan Berry, Senior Director of Product Management at <a href='http://customer.io/'>Customer.io</a>, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt <a href='http://Customer.io'>Customer.io</a>, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.</p><h2>What we value</h2> <ul><li><strong>Customer empathy</strong> — you dig into what's actually slowing customers down, not just what the dashboard says.</li><li><strong>Bias to experiment</strong> — you'd rather run a test than debate an opinion.</li><li><strong>Clear communication</strong> — you make complex tradeoffs easy for others to follow.</li><li><strong>Ownership without ego</strong> — you drive your area forward and know when to ask for help.</li></ul> <h2>What you'll do</h2> <ul><li>Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.</li><li>Find and resolve friction points using data, experimentation, and customer insight.</li><li>Define and track success metrics for activation, retention, and monetization.</li><li>Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.</li><li>Work with Engineering to scope and deliver improvements that reduce time-to-value.</li><li>Run A/B tests and growth experiments to find what drives conversion and engagement.</li><li>Communicate priorities and progress clearly across teams and leadership.</li></ul> <h2>What we're looking for</h2> <ul><li>3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.</li><li>Experience using or developing AI-powered tooling in your product workflow</li><li>A track record of improving activation or retention metrics.</li><li>Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.</li><li>Experience collaborating across Product, Marketing, and CX.</li><li>A clear communicator who simplifies complexity and drives alignment.</li><li>Deep curiosity about what helps customers succeed.</li><li>Comfort working autonomously in a remote, async-first environment.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$137k–$156k USD</strong> (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>Zone 1: $164,400–$187,200.</p><p>Zone 2: $150,700–$171,600.</p><p>Zone 3: $137,000–$156,000.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ol><li>30-minute call with a Recruiter</li><li>30-minute video call with the Hiring Manager</li><li>60-minute Product Case discussion with Engineering team members</li><li>60-minute Product Case Review call with a panel</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p><p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href='https://www.youtube.com/watch?v=OuZIb5zszQI'>Co-create the future with us</a> as we build technology that transforms how the world develops software.</p><p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p><h2>An overview of this role</h2> <p>As an AI Transformation Owner at GitLab, you'll shape your function's AI strategy and build the solutions that deliver it. You are the person responsible for identifying where AI can fundamentally change how your org operates, partnering with your Executive Sponsor to align on the biggest challenges, and driving measurable outcomes against them.</p><p>Think of this as a product management role where the product is your org's way of working. You'll manage the full lifecycle: understanding how work flows today, deciding where AI should reshape it, prioritizing what gets built and in what order, and ensuring what ships actually gets adopted. You'll also prototype solutions, configure agents, and prove what's possible before pulling in engineering support to scale it.</p><p>You will work closely with an AI Engineer who sits within the Enterprise AI team. Together you form a partnership: you bring the business context, process intelligence, and strategic prioritization. They bring the technical depth, production-grade delivery, and architecture decisions. You'll build working solutions at the no-code and low-code layer, and partner with the AI Engineer on the right approach, tooling, and structure.</p><h2>What you'll do</h2> <h3>Strategy &amp; Prioritization</h3> <ul><li><strong>Own your function's AI strategy,</strong> aligned with your Executive Sponsor and business priorities. Understand which metrics matter to the org, identify what will move the needle, define how you'll measure impact, and track progress over time.</li><li><strong>Map how work flows</strong> across your function end-to-end, including the handoffs upstream and downstream to other orgs. Identify where the real constraints are, not just the ones your team can see. Focus on the 100x problems: where could leveraging AI in a workflow let your org execute it orders of magnitude faster, or at 100x more volume than before?</li><li><strong>Manage intake</strong> of AI requests, ideas, and pain points from across the function, including via your Champion network. Ensure every team member has a clear route to surface what they need, rather than building independently.</li><li><strong>Prioritize strategically</strong> against business outcomes and executive guidance. Hold the line on priorities - we cannot change direction every two weeks - and ensure the AI Engineer's time is spent on the highest-impact work.</li></ul> <h3>Adoption &amp; Change Management</h3> <ul><li><strong>Reimagine, not just automate.</strong> Challenge your org to think beyond injecting AI into existing workflows. Work with Enterprise AI to spot opportunities to fundamentally rethink how work gets done.</li><li><strong>Drive adoption and change management</strong> together with the AI Engineer. The best AI solution is worthless if nobody uses it. Create the channels, rituals, and feedback loops that make AI visible in your function: shared spaces for teams to show what they've built, regular office hours, onboarding for new hires, and celebration of wins. Own the rollout and iteration needed to make AI initiatives stick.</li><li><strong>Coordinate with Enterprise AI</strong> to ensure your function benefits from patterns, tools, and learnings emerging across other parts of the business.</li><li><strong>Build and bridge the Champion network in your function.</strong> Champions are the peer community that extends your reach beyond what you and the AI Engineer can deliver directly. From early in the role, identify and recruit Champions across sub-teams (5-10% time, formally agreed with their manager), run a regular Champion sync, host demos to the wider function, and act as their bridge to Enterprise AI. Champions are not your reports: you coordinate them, you don't manage them. Without this network, your reach is capped.</li></ul> <h3>Hands-On Building &amp; Agent Operations</h3> <ul><li><strong>Build AI agents</strong> using no-code and low-code platforms (e.g. Glean, Workato, similar tools). Go from idea to working prototype without waiting for engineering.</li><li><strong>Author and iterate on skills files</strong> that define how AI agents behave. Refine instructions based on real usage and share reusable skills across the function.</li><li><strong>Configure MCP servers and tools,</strong> giving agents access to the business systems they need. Partner with the AI Engineer on what to connect and how to do it securely.</li><li><strong>Own your function's fleet of agents.</strong> Some agents will be used directly by people in your org. Those that aren't, you own. Either way, you're accountable for their performance: tracking KPIs, running evaluations after model or data changes, and iterating based on what you learn.</li><li><strong>Expect to rebuild.</strong> AI tools and models evolve fast. The agent you built last month may need to be replaced, not patched. You should be comfortable sunsetting your own work when a better approach emerges, and helping your org stay current rather than attached to what exists today.</li></ul> <h2>What you'll bring</h2> <h3>Business &amp; Strategic</h3> <ul><li><strong>Deep knowledge of your function's operations.</strong> You understand how work moves through your org, where it gets stuck, and why. You can trace a process end-to-end and explain how it connects to the teams around it.</li><li><strong>Strategic prioritization skills.</strong> You've managed competing demands before and can make hard calls about what matters most. You think in terms of business outcomes, not activity.</li><li><strong>A product management mindset.</strong> You naturally think about intake, backlog, iteration, and adoption. You're comfortable defining success metrics and holding yourself accountable to them.</li><li><strong>Strong communication and influence.</strong> You'll be the person saying 'not yet' to some teams and 'think bigger' to others. You need the credibility and interpersonal skills to make both of those conversations land.</li><li><strong>Cross-functional instincts.</strong> You default to understanding how your org's processes affect and are affected by the teams around you - not just optimising in isolation.</li><li><strong>Experience building peer networks or communities of practice.</strong> You've recruited and sustained volunteer contributors before, whether as a guild lead, champion program owner, or community organizer. You know how to motivate people whose time you don't directly own.</li></ul> <h3>Hands-On &amp; Technical</h3> <ul><li><strong>Comfortable building with AI tools.</strong> You don't need to write production code, but you should be able to build a working agent, configure a skill, connect an MCP server, and troubleshoot when something isn't working. Think: power user, not software engineer.</li><li><strong>Ready to learn fast.</strong> Experience with or willingness to quickly pick up no-code/low-code AI platforms, prompt engineering, and agent configuration. You'll be trained on GitLab's specific tooling, but you should arrive ready to get your hands dirty.</li><li><strong>Strong conceptual understanding of AI capabilities</strong> - summarization, classification, generation, automation, agentic workflows - and a commitment to staying current. The landscape shifts constantly. The tools you use today may be obsolete in weeks. You stay on top of new developments so that your org's AI strategy reflects what's actually possible, not what was possible six months ago.</li><li><strong>Ability to map data flows</strong> - structured and unstructured. Understand where agents need context, and figure out where humans should interface with automated workflows and at what steps.</li></ul> <h2>About the team</h2> <p>You will partner closely with Enterprise AI within the Enterprise Technology &amp; AI organization, while remaining embedded in your own function. Enterprise AI provides the technical delivery capability, platforms, and patterns. You provide the business context, prioritization, building at the no-code layer, and adoption muscle. Together, you form the core of your function's AI transformation.</p><p><em>The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our <a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>benefits</a> and <a href='https://about.gitlab.com/handbook/stock-options/'>equity</a>. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.</em></p><p>United States Salary Range</p><p>$203,200&mdash;$345,600 USD</p><p><strong>How GitLab Supports Full-Time Employees</strong></p><ul><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/'>Benefits to support your health, finances, and well-being</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto'>Flexible Paid Time Off </a></li><li><a href='https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/'>Team Member Resource Groups</a></li><li><a href='https://handbook.gitlab.com/handbook/total-rewards/stock-options/'>Equity Compensation &amp; Employee Stock Purchase Plan</a></li><li><a href='https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/'>Growth and Development Fund</a></li><li><a href='https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave'>Parental Leave</a> </li></ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href='https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups'>underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p><hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. </p><p><strong>Privacy Policy: </strong>Please review our <a href='https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/'>Recruitment Privacy Policy.</a> Your privacy is important to us.</p><p>GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy'>GitLab’s EEO Policy</a> and <a href='https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices'>EEO is the Law</a>. If you have a disability or special need that requires <a href='https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation'>accommodation</a>, please let us know during the <a href='https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process'>recruiting process</a>.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Matt Wensing, VP Product &amp; Design at <a href='http://Customer.io'>Customer.io</a>, and I’m looking for a Senior Product Designer to own the design of a product area end to end — from strategy through shipped pixels.</p><p>We’re a lean design team working on a sophisticated B2B platform that millions of messages flow through every day. This role is for designers who insist on owning outcomes, not just deliverables — who see implementation as part of the job, treat the design system as something they contribute to, and have a real point of view on how AI changes interaction design in their area. You’ll shape what we build within your domain, not just how it looks.</p><h2>What we value</h2> <ul><li><strong>Design Craft over decoration</strong> — we care about interactions that work, flows that don’t lose users, and systems that hold up over time.</li><li><strong>Ownership through implementation</strong> — you don’t hand off and walk away. You close the gap between design and shipped product, including in code when that’s the right tool.</li><li><strong>AI as a design factor</strong> — we expect a thoughtful perspective on how AI changes interaction models, not just awareness that AI exists.</li><li><strong>Candor in critique</strong> — we give and receive honest feedback because it’s the fastest path to better work.</li><li><strong>Systems thinking over one-off solutions</strong> — we build patterns, not just screens.</li></ul> <h2>What you'll do</h2> <ul><li>Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality.</li><li>Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.</li><li>Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.</li><li>Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.</li><li>Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.</li><li>Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.</li><li>Mentor designers earlier in their career through pairing, critique, and the example set by your own work.</li></ul> <h2>What we're looking for</h2> <ul><li>5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.</li><li>Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.</li><li>Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.</li><li>Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.</li><li>Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale.</li><li>B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens.</li><li>Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$171k–$193k USD</strong> (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.</p><ol><li>Recruiter Screen — 30 minutes</li><li>HM Screen — 45 minutes</li><li>Portfolio Review — 45 minutes</li><li>Case &amp; Case Review — 60 minutes</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<p>Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.</p><h2>About the team</h2> <p>Product Design at Affirm drives business success by exceeding user expectations. We are a collaborative, agile team that continues to strive for greater solutions. We partner closely with Product, Engineering, and Analytics to translate complex user needs into simple, intuitive, and scalable product experiences. We rely on empathy, design craft, and systems thinking to champion the user in every decision, ensuring our products empower people to manage their money with confidence.</p><h2>About the role</h2> <p>We are looking for an experienced Staff Product Designer to join us at a critical juncture as we evolve how our users interact with Affirm through agentic solutions. You will lead the effort to help establish when, where and how we utilize AI to consistently help the consumer in the moment, providing them with proactive experiences. You will partner closely with Product to define a roadmap for success.</p><p>This role focuses on building a hybrid search and discovery interface that seamlessly balances the high-intent efficiency of traditional UI with the discovery power of AI. In addition, you will help create a unified vision on how AI can transform our consumer touchpoints.</p><h2>What you’ll do</h2> <ul><li>Own and drive design AI and agentic initiatives for Affirm’s Consumer experience, delivering high-impact, customer-centric solutions that align with business objectives.</li><li>Design intuitive, conversational, and agentic patterns that feel proactive and helpful, moving beyond reactive commerce to anticipation.</li><li>Define the design language for Affirm’s future AI-driven interactions, prioritizing trust, clarity, and predictable outcomes for our users.</li><li>Collaborate cross-functionally with product, engineering, data science, marketing, and research to drive innovation and deliver seamless, intuitive experiences.</li><li>Embrace agility—iterating quickly, adapting to change, and making data-driven decisions while maintaining a strong vision for the future.</li><li>Balance near-term execution with long-term strategic thinking, ensuring scalability and coherence across the Affirm ecosystem.</li><li>Push the envelope—challenge the status quo, think outside the box, and take calculated risks to drive meaningful innovation in financial products.</li><li>Bring exceptional visual and interaction design skills to craft delightful, polished experiences that build trust and confidence.</li><li>Champion a test-and-learn mindset, leveraging experimentation, research, and analytics to continuously refine and optimize user experiences.</li></ul> <h2>What we look for</h2> <p>AI Product Design &amp; Strategic Vision</p><ul><li><strong>AI/Agentic Design Experience: </strong>Proven track record of designing AI-driven, agentic, or conversational user interfaces that deliver real user value.</li><li><strong>Advanced Prototyping: </strong>Proficiency in prototyping non-linear, multi-modal user flows to test and validate complex AI interactions.</li><li><strong>Human-Centered AI Principles: </strong>Strong understanding of HCAI principles, focusing on user trust, transparency, system feedback, and explainability.</li><li><strong>High-Stakes Design: </strong>Ability to navigate and design for complex, high-stakes consumer financial products where trust is paramount.</li></ul> <p>Leadership &amp; Strategy</p><ul><li><strong>Experience at Scale: </strong>8+ years of product design experience with significant time dedicated to problem solving complex experiences and shipping new products.</li><li><strong>Proactive &amp; Adaptable: </strong>You thrive in fast-paced, evolving environments and take initiative to drive progress.</li><li><strong>Strong Product Sense: </strong>You deeply understand user needs, business goals, and technical constraints—and can balance them effectively in your design decisions.</li><li><strong>Data-Informed &amp; Risk-Taking: </strong>You use data to guide your thinking but aren’t afraid to challenge assumptions and explore bold ideas.</li><li><strong>Collaborative &amp; Humble: </strong>You value diverse perspectives, work well with cross-functional partners, and are open to feedback to make the best decisions for our users.</li><li><strong>Exceptional Craft &amp; Visual Skills: </strong>You have a keen eye for detail, design systems, and interaction patterns that elevate user experiences.</li><li><strong>Passion for Innovation: </strong>You’re excited about the challenge of designing financial products that improve people’s lives and want to push the industry forward.</li></ul> <p><br>Pay Grade - N<br>Equity Grade - 12<br><br><strong>Employees new to Affirm typically come in at the start of the pay range</strong>. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.<br><br>Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)<br><br>USA base pay range (CA, WA, NY, NJ, CT) per year: $195,000 - $255,000<br>USA base pay range (all other U.S. states) per year: $173,000 - $233,000<br><br>#LI-Remote</p><p>Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.</p><p>We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: </p><ul><li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li><li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li><li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li><li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li></ul> <p>We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.</p><p>[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.</p><p>By clicking 'Submit Application,' you acknowledge that you have read Affirm's <a href='https://www.affirm.com/global-candidate-privacy-notice'>Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<p><h2>About Mesh</h2> <p>At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us!</p><h2>Overview</h2> <p>We are looking for a Senior Product Manager to join our 'Core' team. This team builds the foundational infrastructure that handles crypto transfers, bridging logic, and network connectivity. Your initial mandate will be to aggressively expand Mesh's footprint by leading our integration strategy for Centralized Exchanges (CEXs) and Web3 Wallets.</p><p>Here is the truth about what it takes to succeed in this role: you must possess raw intellectual horsepower, a deep pride in the quality of your work, and a relentless, undeniable work ethic. Some Web3 experience is preferred; exceptional execution is mandatory. We will teach you the crypto infrastructure. If you can drop into a highly complex, ambiguous technical domain, figure out how it works, and start driving outcomes immediately, you belong here.</p><h2>What You'll Do</h2> <ul><li>Ownership: You are the execution engine for the Core team. If a process is broken, you fix it. If an engineering team is blocked, you unblock them. You take pride in sweating the details that others ignore.</li><li>Expand the Network: Own the execution for expanding Mesh's coverage of external platforms. You will figure out how to integrate new crypto exchanges and standardize connections with self-custodial wallets.</li><li>Architect for Scale: Partner with our Head of Core and senior engineers to ensure that as we add dozens of new connections, our routing logic remains standardized, scalable, and secure. You will write crystal-clear specs and map out edge cases.</li><li>High Leverage &amp; Efficiency: You ruthlessly optimize and automate your own operational workflows. You treat your time as the company's most valuable resource, utilizing modern tools (AI, scripts, automations) to scale your output so you can focus on high-impact problem-solving.</li><li>Cross-Functional Velocity: Collaborate tightly with Engineering and Business Development to prioritize the right integrations and ensure our core connectivity meets the SLAs required by our enterprise clients.</li></ul> <h2>Who You Are </h2> <ul><li>Experience: 3+ years of building and shipping hard things. Traditional technical PM experience is preferred but not strictly required. </li><li>Intellectual Horsepower: You are a rapid learner who can quickly deconstruct complex systems (APIs, ledgers, financial routing) and explain them simply.</li><li>Relentless Drive: You have a demonstrated history of working incredibly hard and caring deeply about the output of your work. You do not wait to be told what to do.</li><li>Systems Thinking: You are highly comfortable reading technical documentation, discussing API payloads, and debating architectural tradeoffs with engineers. You don't need to write code, but you must be able to design systems.</li></ul> <p>The annual base salary range for this role is $186,000 - $241,000 in San Francisco and New York. The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate’s experience, skills, qualifications, and geographic location. For candidates outside of San Francisco and New York, compensation will be adjusted to reflect the applicable market and location-based pay band. The base salary range listed excludes commission (if applicable), equity, and benefits. The pay range represents the minimum and maximum target for new-hire compensation. Actual compensation may vary and may be higher or lower depending on individual circumstances.</p><p><h2>Why You’ll Love It Here</h2> <p>At Mesh, you're not stepping into a typical role—you're joining a rocket ship in mid-liftoff. You'll tackle complex, meaningful problems that actually move an industry forward, working alongside a sharp, motivated team that moves quickly, collaborates deeply, and expects everyone to operate with ownership. This is the kind of place where you'll see your work ship fast, make real impact, and be able to point to something and say, 'I built that.' You'll grow fast, level up your skills, and get a front-row seat to how a high-growth company scales from the inside, with competitive comp, solid benefits, and room to stretch your craft all coming standard. If you're energized by building, learning, and shaping something big—this is where you'll want to be.</p><h2>In-Office Expectations</h2> <p>Employees based in our <strong>San Francisco, New York, and Bangalore</strong> hubs are expected to work from the office at least 40% of the time (approximately two days per week). This expectation may vary slightly depending on role, team, and business needs. Certain roles that require closer cross-functional collaboration or operational support may have additional in-office requirements, which will be discussed during the interview process. Our hybrid approach is designed to balance meaningful in-person collaboration, team building, and real-time decision-making with the flexibility to work remotely. We believe this structure supports strong execution while preserving autonomy and focus time.</p><h2>How We Care For Our Team</h2> <p>We believe great work happens when people feel valued and supported. That starts with competitive salary and equity that grows as you and the company grow, plus comprehensive health coverage for you and your family. We offer unlimited PTO—and we mean it. Take the time you need to recharge and show up at your best.</p><p>We're invested in your growth with a dedicated budget for courses, conferences, and certifications. Work from wherever you're most productive with our remote-friendly approach, and count on having the top-tier tools and equipment you need to do exceptional work.</p><p>Mesh Pay is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<p><em>To help keep everyone safe, we encourage all applicants to pay close attention to protect themselves during their job search. When applying for a position online you are at risk of being targeted by malicious actors looking for personal data. Please be aware we will only reach out via email using the domain quanata.com. Anything that does not match those domains should be ignored and considered a security risk.</em></p><p><strong>About Us</strong></p><p>Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.</p>Learn more about us and our work at quanata.com</p><p><strong>Our Team</strong></p><p>Quanata, LLC is an insurance technology innovation company that engineers advanced risk prediction and prevention solutions, develops risk-focused acquisition capabilities, and builds/supports a full-stack, flexible, digital &amp; increasingly AI-native insurance platform. This helps our primary clients, State Farm and HiRoad Assurance Company, adapt to evolving market needs. Quanata, LLC is wholly owned and funded by State Farm.<br><br>As a company that prioritizes an inclusive and positive culture, we believe the core of our success is in hiring talented people — across disciplines — who want to help us make a quantifiable impact.</p><h2>The Role</h2> <p>We’re looking for a strategic and customer-obsessed product leader to shape the future of insurance through AI-native, data-driven solutions. As the leader of our product portfolio, you’ll define vision, strategy, and operating models that deliver measurable impact for our clients, including State Farm and HiRoad Assurance Company. This is a highly influential leadership role for someone who thrives at the intersection of product, technology, data, operations, and business strategy. You’ll guide cross-functional teams, modernize how products are built and scaled, and help drive innovation in a highly regulated industry.</p><h2>Your Day-to-Day</h2> <ul><li> <p>Define and lead the product vision, portfolio strategy, and roadmap across the organization</p></li><li> <p>Partner with executive leaders and clients to align product investments with business priorities and customer outcomes</p></li><li> <p>Drive product lifecycle excellence from discovery and prioritization through launch and continuous improvement</p></li><li> <p>Build and evolve product operating models, governance practices, and portfolio decision frameworks</p></li><li> <p>Use customer insights, market intelligence, and performance data to identify opportunities for innovation and growth</p></li><li> <p>Collaborate closely with Technology, Data, Operations, Underwriting, and Actuarial teams to deliver scalable, high-impact solutions</p></li><li> <p>Lead, coach, and grow a high-performing product organization grounded in accountability, clarity, and collaboration</p></li><li> <p>Communicate strategy, priorities, tradeoffs, and product performance to senior stakeholders across the business</p></li></ul> <h2>About You</h2> <ul><li> <p>Bachelor’s degree in Business, Technology, Engineering, Computer Science, Marketing, Insurance, or a related field (or equivalent experience)</p></li><li> <p>12–15 years of progressive experience in product management, product strategy, insurance products, or related leadership roles</p></li><li> <p>Deep insurance industry expertise, ideally within P&amp;C, insurtech, or data-enabled insurance products</p></li><li> <p>Proven success leading product vision, portfolio strategy, prioritization, and cross-functional execution at scale</p></li><li> <p>Strong understanding of modern technology platforms, AI-driven capabilities, and product development tradeoffs</p></li><li> <p>Experience influencing executive stakeholders and connecting product strategy to enterprise business goals</p></li><li> <p>Exceptional communication, analytical thinking, and decision-making skills in complex, matrixed environments</p></li><li> <p>Demonstrated ability to lead and develop high-performing teams while fostering healthy collaboration and accountability</p></li><li> <p>Passion for building customer-centered, AI-native experiences that modernize the insurance industry</p></li></ul> <h2>Bonus Points</h2> <ul><li> <p>Experience in insurtech, fintech, or another highly regulated, technology-enabled industry</p></li><li> <p>Background leading organizational transformation, modernization, or product operating model evolution</p></li><li> <p>Experience building or scaling direct-to-consumer digital products</p></li><li> <p>Advanced degree or certifications in business, product, technology, strategy, or insurance</p></li><li> <p>Experience launching AI-native products, capabilities, or transformation initiatives</p></li></ul> <p>Salary: $550,000 – $650,000*</p><p>*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.</p><p><strong>Additional Details: </strong></p><ul><li><strong>Benefits</strong>: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.</li><li><strong>Work from Home Equipment</strong>: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.</li><li><strong>Paid Time Off: </strong>All employees accrue four weeks of PTO in their first year of employment. New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.</li><li><strong>Personal and Professional Development: </strong>We’re committed to investing in and helping our people grow personally and professionally. All employees receive up to $5000 each year for professional learning, continuing education and career development. All team members also receive LinkedIn Learning subscriptions and access to multiple different coaching opportunities through BetterUp.</li><li><strong>Location</strong>: We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories. <em>For most positions, </em><strong><em>occasional travel may be requested or encouraged but is not required</em></strong><em>. Some positions might require travel per the job description provided to the employee.</em> Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired. </li><li><strong>Hours</strong>: We maintain core meeting hours from 9AM - 2PM Pacific time for collaborating with team members across all time zones. </li></ul><p><em>Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</em></p><em>If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice. </em><a href='https://www.sf.gov/sites/default/files/2022-12/FCO%20poster2020_0.pdf'>https://www.sf.gov/sites/https://www.sf.gov/sites/default/files/2022-12/FCO%20poster2020_0.pdf</a></p><p><em>This role is employed by <a href='https://www.quanata.com/'>Quanata, LLC</a> which is a separate company in the State Farm family of companies.</em></p><p><em>If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance. </em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><p>The Community You Will Join:</p><p>At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform &amp; Engineering team is at the forefront of this mission - building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.</p><p>The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI to give every guest and host a response that feels written just for them.</p><p>The Difference You Will Make:</p><p>We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.</p><p>The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.</p><p>This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.</p><p>A Typical Day:</p><ul><li>Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.</li><li>Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs</li><li>Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.</li><li>Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.</li><li>Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.</li><li>Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs.</li><li>Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.</li><li>Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.</li></ul> <p>Your Expertise:</p><ul><li>9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale</li><li>Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs</li><li>Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces</li><li>Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems</li><li>Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions</li><li>Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision</li><li>Experience shipping consumer-facing AI products with personalization at the core</li><li>Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless</li><li>Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$200,000&mdash;$240,000 USD</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p><h3>About the team</h3> <p>The Ecosystem Risk Product Management team sits at the intersection of growth and protection. Our focus is twofold. We enable online businesses—including those in emerging and regulated industries—to start and grow on Stripe, while protecting consumers, merchants, and partners from financial crimes. We build financial infrastructure at scale that powers every transaction on Stripe, deliver merchant-facing UI and API experiences, and develop AI-driven solutions to some of the hardest and most exciting challenges in the digital economy.</p><h2>What you'll do</h2> <h3>Responsibilities</h3> <ul><li>Own the vision and multi-year roadmap for AI-powered financial crimes controls—spanning detection, investigation, information collection, and the UI and API surfaces that tie them together.</li><li>Build core infrastructure that underpins Stripe's growing suite of products and services. • Develop investigator tools that power accurate case reviews using the best of AI and human expertise.</li><li>Drive cross-functional execution by partnering closely with engineering, operations, design, data science, go-to-market, legal, and product teams across Stripe.</li><li>Define and own success metrics, navigate complex trade-offs, drive prioritization, and measure outcomes with rigor to demonstrate impact.</li><li>Align leadership and stakeholders by synthesizing input from across the organization and external sources, and communicating a clear point of view to peers and executives.</li><li>Monitor the external landscape—regulatory trends, emerging technologies, and competitive offerings—to inform strategy and identify opportunities.</li></ul> <h2>Who you are</h2> <h3>Minimum requirements</h3> <ul><li>7+ years in Product Management</li><li>Proven experience building infrastructure and user experiences at scale</li><li>Track record of operating effectively in highly cross-functional environments</li><li>Excellent analytical, problem-solving, and decision-making skills</li></ul> <h3>Preferred qualifications</h3> <ul><li>Experience in financial crimes or fraud prevention within financial services</li></ul>

GA, NY

Product

<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p><h2>About Stripe</h2> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p><h3>About the team</h3> <p>The Product Design team defines and delivers user-facing experiences across Stripe. Product Designers work closely with engineers, product managers, researchers, strategists, operations, data scientists, and marketers to shape products from early strategy through launch and iteration.</p><p>You'll join the Risk team, where design shapes how businesses get started on Stripe, stay compliant, and grow with confidence. Stripe's ability to innovate, expand globally, and serve the world's most ambitious companies depends on world-class risk management. But great risk management requires clear, trustworthy, and surprisingly well-crafted experiences during some of the most important moments in a user's relationship with Stripe. From onboarding and verification to account health, your work will help users understand what's happening, know what to do next, and feel confident that Stripe is growing with them as a trusted partner.</p><p>Risk at Stripe is also evolving into a product pillar in its own right. As Stripe builds more modular, configurable, API-first risk capabilities, we have the opportunity to turn internal strength into external products for some of the largest and most innovative companies in the world to leverage. This role will shape that future.</p><h2>What you’ll do</h2> <p>This role sits at the intersection of building trust in the internet economy, platform design, and new product creation, making it one of the most strategically important design opportunities at Stripe. You'll lead design across critical Risk experiences, shaping the strategy for new products, defining AI-driven and agent-friendly workflows, and setting design standards for the team. It's a strong fit for a designer who is energized by ambiguity, motivated by impact, and excited to shape the future of how businesses get started and grow on Stripe.</p><ul><li>Shape the future of Risk at Stripe, from core user journeys to entirely new product surfaces</li><li>Design experiences that help users onboard quickly, stay compliant, and manage risk with clarity and control</li><li>Partner with product, engineering, policy, operations, and research to define both near-term improvements and longer-term opportunities</li><li>Raise the craft bar in a domain where quality and trust matter deeply</li><li>Work across dozens of teams to create beautiful patterns for risk and compliance experiences across Stripe</li></ul> <h3>Responsibilities</h3> <ul><li>Explore, shape, and prototype new ideas and products</li><li>Influence strategy through strong product thinking, storytelling, and design judgment</li><li>Lead design on complex, cross-functional problems with multiple stakeholders and constraints</li><li>Collaborate across the Risk team and the wider Stripe design team to influence the shape and visual standards for all product surfaces</li><li>Help other Risk designers and cross-functional partners raise the bar on craft, and adopt systems thinking</li></ul> <h2>Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p><h3>Minimum requirements</h3> <ul><li>12+ years of experience designing products</li><li>A strong portfolio demonstrating excellent craft, systems thinking, and end-to-end design, including a strong understanding of AI tools</li><li>Experience leading complex product work in close partnership with product management and engineering</li><li>Experience shaping ambiguous spaces and driving clarity through design</li><li>A track record of influencing cross-functional teams and product direction</li></ul> <h3>Preferred qualifications</h3> <ul><li>Thrive in environments where the opportunity spans systems, strategy, and 0-1 product thinking</li><li>Enjoy turning complex systems, policies, and edge cases into elegant product experiences</li><li>Are energized by ambiguous, strategic problem spaces—not just well-defined execution</li><li>Are an influential storyteller who can align partners around a clear point of view</li><li>Can move fluidly between big-picture thinking and interaction-level craft</li><li>Know how to build trust through design, especially in high-stakes or sensitive user moments</li><li>Work well across disciplines and build credibility with technical, operational, and policy-oriented partners</li></ul>

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