Hims And Hers company logo

Hims And Hers

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Sr. Manager, Category Strategy & Analysis

Oct 18, 2026
Full Time
Business
Fully Remote
135k-155k / Yr
All U.S.

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We’re looking for a Sr. Manager, Category Strategy & Analysis to be the analytical engine behind the Hims categories — Sexual Health (ED/PE), Testosterone, and Hair. You’ll partner with the GM and Category Directors to shape, prioritize, and drive the initiatives that move the P&L, turning rich analytics and synthesized insight into decisions: what we build, what we launch, and in what order.

This is a strategy seat with real leverage. The Hims portfolio runs on two roadmaps — the tech product roadmap and the treatment development pipeline — and your sizing, models, and prioritization frameworks are what keep both honest, aligned, and defensible in front of leadership.

Reports to the General Manager, Hims. Works day-to-day with Category Directors, finance, product, analytics, and clinical partners.

You Will:

Drive Category Strategy & Prioritization

  • Act as a strategic thought partner to the GM and Category Directors on the category’s biggest levers — acquisition, retention, conversion, and new-treatment launches.
  • Own the analytical backbone of growth initiative management: size opportunities, build prioritization frameworks (impact vs. effort, must-have vs. nice-to-have), and maintain a stack-ranked view across the acquisition, tech product, and treatment development roadmap.
  • Pressure-test business cases before they reach leadership — make the assumptions explicit and the trade-offs visible.
  • Generate ideas and stay on the lookout for opportunities that sit beyond one initiative and would meaningfully drive business value.

Lead in Analytics & Modeling

  • Use business acumen and justifiable assumptions to build models that drive real decisions — forecasts, scenario analyses, initiative sizing.
  • Create and manipulate dashboards and charts in Looker and Amplitude to draw conclusions, feed models, and make recommendations.
  • Own recurring performance reads — initiative scorecards and WBR inputs across revenue, contribution margin, retention, S2S, and ARPU.
  • Become a close partner to the analytics team, understanding the nuances of data and reporting.

Champion Experiments & Strategic Projects

  • Develop and deploy experiments with product and analytics; monitor results and recommend iterations and improvements.
  • Act as a leader, key resource, and thought partner in the execution of high-priority one-off projects.
  • Proactively generate hypotheses and solve for problems before they arise; adapt quickly to new organizational priorities.

Support Treatment & Program Launches

  • Analyze the potential of new treatments, SKUs, and programs — build scenarios and initial forecast models that feed the treatment development roadmap.
  • Conduct market analysis to identify emerging trends and opportunities in men’s health.
  • Help build the launch playbook — map what has to be true for launch success, from clinical and regulatory milestones to go-to-market.

You Have:

  • 6+ years of business experience; management consulting or strategy experience is required.
  • Proven experience in strategic analytics and business prioritization.
  • Strong analytical skills with the ability to derive actionable insights from complex data sets.
  • Demonstrated success synthesizing large amounts of data into clear, executive-ready narratives and materials.
  • Excellent communication and collaboration skills to work effectively across cross-functional teams.
  • A proactive and flexible mindset — you identify and address challenges independently and quickly.
  • Bachelor’s degree; MBA preferred.

Bonus If You Have:

  • Direct-to-consumer, telehealth, or consumer health experience.
  • Looker / Amplitude fluency.
  • Experience supporting product or treatment roadmap planning in a regulated environment.

Why This Role Matters:

The Hims categories win or lose on prioritization — which bets get funded, which launches get sequenced first, and whether the roadmap reflects the numbers. This role owns that analytical foundation. Do it well, and you’ll shape what Hims builds and launches next — with a clear path toward Director-level category ownership.

Our Benefits (there are more but here are some highlights):

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

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It's never something you face alone.</p><h2>Our benefits</h2><p>🌍 We are fully remote and globally distributed; and have been since day one<br>💰 Competitive share options<br>🌴 Uncapped holiday, with 25 days minimum to be taken<br>🗣️ Co-working space access across major cities<br>📅 Workations & Company Retreat<br>💻 The best equipment for your role<br>🏠 £500 towards your home office setup<br>🔎 Generous learning budget<br>🏥 Private Medical Insurance<br>📈 A broad set of additional perks and benefits (<em>depending on location)</em></p><h2>Don’t meet every single requirement?</h2><p>At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles.<br><br>Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business
Stripe company logo
Program Manager, Card Network Office (Card Networks)
Oct 17
Stripe
Oct 17
All U.S.
Remote & Hybrid Options
<h2>Who we are </h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p><h3>About the team</h3> <p>The Global Partner Engineering and Operations (PE&amp;O) team is a vital part of Stripe’s Global Partnerships organization, playing a key role in our overall success. We manage the technical and operational dimensions of new and existing strategic product partnerships and programs. Positioned at the nexus of product development, engineering, and partnerships, we facilitate seamless collaboration essential for supporting Stripe’s rapid growth.</p><p><br>Our team is a diverse mix of technical and business professionals dedicated to executing operations with financial ecosystem partners. We ensure efficient technical onboarding and implementation, while also overseeing ongoing KTLO (Keep-The-Lights-On) activities and achieving strict quality and performance benchmarks. Additionally, the PE&amp;O team initiates partner-agnostic programs and solutions to tackle broad ecosystem challenges, developing tools that enhance operational efficiency and scalability.<br></p><p><strong>In This Role</strong></p><p>The team is establishing a new function to oversee Card Network Compliance. In this position, you will be responsible for developing programs and processes to address Stripe’s card network changes and their implications for both Stripe and its users. This role is crucial for ensuring we stay informed about ongoing card network announcements, enhancing our strategic position, and driving operational efficiency in response to changes.</p><p><strong> </strong></p><p>This is an exciting opportunity to contribute significantly to building a function from the ground up and to help formulate strategies that align with the best interests of Stripe and its users!</p><p><strong> </strong></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Implement Release Management Process: </strong>Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates. Conduct comprehensive analyses of how these mandates affect existing processes and services.</li><li><strong>Review Card Network Releases: </strong>Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe’s business. Collaborate cross-functionally with various teams to ensure proper visibility and prioritization of these initiatives. Facilitate communication between engineering teams and the card networks' Technical Partner Managers (TPaMs) to streamline clarifications and negotiations regarding complex mandates and programs.</li><li><strong>Monitor Compliance: </strong>Establish a framework and process for monitoring compliance with card network requirements and internal policies. Ensure regular audits and assessments are conducted to identify gaps and drive continuous improvement strategies.</li><li><strong>Develop Metrics and Dashboards: </strong>Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle. Regularly update and refine the dashboards to reflect current business priorities and challenges, enabling teams to make informed decisions and proactively address potential issues related to card network mandates.</li><li><strong>Manage Mandate Intake Process: </strong>Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates. Lead the proactive management of waiver requests, liaising between compliance and operational teams for resolution.</li><li><strong>Engage with External Partners: </strong>Actively engage with external network partners by participating in councils, forums, and regular strategic meetings. Establish and nurture relationships that facilitate mutual understanding of goals and objectives.</li><li><strong>Advocate for Stripe: </strong>Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.</li></ul> <h2>Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p><h3>Minimum requirements</h3> <ul><li>5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.</li><li>In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.</li><li>Proficient in navigating and using JIRA for project management and tracking. Familiarity with card network portals for managing and monitoring compliance activities. Comfortable utilizing Google Workspace tools (such as Sheets, Docs, and Slides) for collaboration and documentation.</li><li>Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.</li><li>Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.</li><li>Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.</li><li>Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.</li><li>Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.</li></ul> <h3>Preferred qualifications</h3> <ul><li>Prior experience at a payment service provider (PSP), card network, or high-growth technology company is preferred.</li><li>Bachelor’s degree in a relevant field (e.g., Finance, Technology) is preferred.</li></ul>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business
Tremendous company logo
People Operations Manager
Oct 17
Tremendous
Oct 17
All U.S.
Fully Remote
110k-160k / Yr
<p>Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.</p><p>Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. <a href='https://www.g2.com/products/tremendous/reviews'>Check out our ratings on G2</a>.</p><p>Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.</p><h2>About the role</h2><p>We're ~175 people across the US, Canada, the UK, Brazil, and elsewhere, and we're launching our first dedicated people function. You'll own people operations end to end, you'll be the person anyone at the company can go to when something is wrong, and you'll run our immigration program in conjunction with outside counsel.</p><h2>What you'll do</h2><ul><li><p>Own our HRIS and associated systems</p></li><li><p>Administer benefits for US, Canadian, and international employees: open enrollment, carrier and broker escalations, HSA and FSA, COBRA, 401(k), and required annual notices.</p></li><li><p>Own the employee handbook, HR wiki, and people policies. Write the ones we're missing.</p></li><li><p>Own onboarding end to end: cohort logistics, new hire paperwork, and the first-90-days experience. Own offboarding, exit interviews, and severance logistics.</p></li><li><p>Be the company's HR point of contact. Take reports, run investigations, and write up findings. Build the intake, trust, and escalation process that makes reporting feel obvious and low-risk.</p></li><li><p>Run our biannual HR cycle — performance check-ins, compensation review, and the employee engagement survey — on schedule, and improve it each time.</p></li><li><p>Handle off-cycle compensation changes, promotions, relocations, and international moves, and the comp implications that come with them.</p></li><li><p>Partner with recruiting on international employment models (EOR, contractor)</p></li><li><p>Own our immigration program: manage active O-1, L-1A, H-1B, and PERM matters end to end, drive outside counsel on timelines, track renewals and expirations before they become urgent, and own I-9 compliance and verification.</p></li></ul><h2>What we're looking for</h2><ul><li><p>You have excellent judgment in situations with no precedent, and you write down your reasoning.</p></li><li><p>People trust you quickly, including people who don't know you yet. You hold confidences absolutely.</p></li><li><p>You're proactive. You'd rather build the tracker than field the emergency.</p></li><li><p>You're comfortable being senior and still doing the unglamorous work. This role includes open enrollment reminders and chasing I-9 signatures.</p></li><li><p>You write clearly. We're a documentation-first company and you'll be writing policies, investigation summaries, and company-wide comms.</p></li></ul><h2>What you'll bring</h2><ul><li><p>5+ years in people operations, HR, or a people partner role, including time at a company without a large HR team</p></li><li><p>Experience independently running workplace investigations, including harassment matters, and writing defensible documentation</p></li><li><p>Deep experience administering US benefits and leave; global benefits experience is a bonus</p></li><li><p>Strong HRIS experience; Rippling preferred</p></li><li><p>Direct, hands-on experience with employment-based immigration: H-1B, O-1, L-1, and PERM</p></li><li><p>Experience running performance and compensation cycles for 100+ people</p></li></ul><h2>What's cool about the role</h2><ul><li><p>You're the first. You'll define what the people function is here rather than inheriting someone else's version of it, with direct access to leadership and real latitude to decide how this works.</p></li><li><p><strong>Competitive pay and equity.</strong> Base salary for this role: $110k to $160k.</p></li><li><p><strong>Real benefits.</strong> 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.</p></li><li><p><strong>Fully remote.</strong> Work from anywhere in the Americas.</p></li><li><p><strong>Great culture.</strong> Read more about how we work in our <a href='https://handbook.tremendous.com/'>public handbook</a>.</p></li></ul>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business
Sardine company logo
Strategic Account Executive
Oct 17
Sardine
Oct 17
All U.S.
Fully Remote
230k-320k / Yr
<h2>Who we are:</h2><p>Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.</p><h2>Our culture:</h2><ul><li><p>We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere</p></li><li><p>We hire talented, self-motivated individuals with extreme ownership and high growth orientation. </p></li><li><p>We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.</p></li></ul><h2>About the Role:</h2><p>As a Strategic Account Executive for our Enterprise team, you will play a pivotal role in championing the Sardine value proposition. Your responsibilities include cultivating a qualified pipeline, formulating sales strategies, and securing deals within Fortune 1000 companies, large financial institutions, and other emerging Fintechs, Neo-banks and Digital Asset Exchanges. We’re looking for an accomplished sales professional with a proven track record and an established Fraud and Financial Services network.</p><h2>What you'll be doing:</h2><ul><li><p>Cultivate relationships with executives in Business, Technology, Risk, and Compliance, elevating awareness of Sardine's brand and value proposition.</p></li><li><p>Conduct in-depth discovery sessions to comprehensively understand the challenges, initiatives, existing tech stack, and strategic priorities of potential clients.</p></li><li><p>Establish credibility, trust, and thought leadership in Digital Transformation, Digital Identity, Compliance, and Fraud domains.</p></li><li><p>Become an authority on Sardine's product offering, showcasing its composable nature and creatively providing solutions aligned with clients' business and technology challenges.</p></li><li><p>Manage end-to-end sales processes, collaborating with the Growth team and BDRs for targeted outbound strategies, qualifying sales opportunities, tailoring presentations and demos with the Solutions Engineering team, leading negotiations, and overseeing the contracting process to close deals successfully.</p></li><li><p>Collaborate cross-functionally within the Sardine team to provide market feedback from prospects and clients.</p></li></ul><h2>What you’ll need:</h2><ul><li><p>5-8 years of B2B SaaS sales experience.</p></li><li><p>3+ years of proven success in selling to fintechs and neobanks, with specific expertise in fraud and compliance is strongly preferred.</p></li><li><p>An extensive network of industry executives and leaders.</p></li><li><p>Demonstrated consultative sales experience and adeptness in conducting impactful discovery sessions.</p></li><li><p>Ability to translate risk, compliance, technical, and customer experience challenges into meaningful business value.</p></li><li><p>Exceptional research, planning, and detail-oriented skills.</p></li><li><p>Strong networking capabilities and adeptness in connecting with people.</p></li><li><p>Proficiency in managing complex, multi-threaded sales cycles.</p></li><li><p>Excellent communication, public speaking, and writing skills.</p></li><li><p>Proven experience in structuring complex deals, demonstrating strong financial acumen.</p></li><li><p>Willingness to travel across North America and globally as needed.</p></li><li><p>Proven ability to be effective working across a highly matrixed, global organization, spanning multiple geographies and timezones.</p></li></ul><p><strong>Compensation:</strong> USD $230k - $320k OTE / CAD $260k - $390k OTE + Equity with tremendous upside potential + Attractive benefits</p><p><strong>Benefits we offer:</strong></p><ul><li><p>Generous compensation in cash and equity</p></li><li><p>Early exercise for all options, including pre-vested</p></li><li><p>Work from anywhere: Remote-first Culture</p></li><li><p>Flexible paid time off and Year-end break</p></li><li><p>Health insurance, dental, and vision coverage for employees and dependents - <em>US and Canada specific</em></p></li><li><p>4% matching in 401k / RRSP - <em>US and Canada specific</em></p></li><li><p>MacBook Pro delivered to your door</p></li><li><p>One-time stipend to set up a home office — desk, chair, screen, etc.</p></li><li><p>Monthly meal stipend</p></li><li><p>Monthly social meet-up stipend</p></li><li><p>Annual health and wellness stipend</p></li><li><p>Annual Learning stipend</p></li></ul><p>Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.</p><p><em>To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our </em><a href='https://www.sardine.ai/applicant-and-worker-privacy-notice'><em>Applicant and Worker Privacy Notice</em></a><em>.</em></p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business
AshbyHQ company logo
Real Time Analyst
Oct 17
AshbyHQ
Oct 17
All U.S.
Fully Remote
95k-125k / Yr
<p>Hi! I'm Allie, Head of Support at Ashby. 👋 As our Support organization scales globally, one of the most critical levers for delivering an exceptional customer experience is making sure we have the right capacity, in the right places, at the right times, without sacrificing flexibility, quality, or humanity.</p><p>We recently hired our first Workforce Management Lead to build the forecasting and capacity-planning foundation for the team. Now we're adding a Real Time Analyst to own the execution layer: turning those forecasts into thoughtful schedules and managing coverage in real time as the day unfolds.</p><p>This is not a traditional call-center WFM role. Our Support team is highly tenured, deeply technical, and made up of thoughtful practitioners who regularly contribute beyond tickets, partnering on projects, enabling self-service, shaping tooling, and influencing product direction. Your job is to keep coverage healthy and SLAs met while protecting the flexibility that lets this team do its best work. You'll treat real-time management as an enabling function, not an adherence-policing exercise.</p><p>This role is for someone who loves the craft of scheduling and the fast pace of intraday management, is energized by live problem-solving, and sees patterns in real-time data that make the whole operation run smoother.</p><p><strong>About This Role</strong></p><p>As the Real Time Analyst, you'll own scheduling and real-time analysis (RTA) for a global Support organization. You'll partner closely with our WFM Lead, who owns long-range forecasting and capacity strategy, and translate those plans into practical schedules and live coverage decisions. Day-to-day, you'll monitor how the team is tracking against plan, recommend and make real-time adjustments, and surface the intraday signals that keep us ahead of SLA risk.</p><p>Because our WFM function is still young, you'll have significant influence over how scheduling and RTA operate at Ashby, setting up scalable, humane practices rather than inheriting rigid ones.</p><h2>Role Responsibilities</h2><h3>Scheduling and Coverage Design</h3><ul><li><p>Build and maintain global schedules that align required coverage with our headcount, skills, and time zones, translating the WFM Lead's capacity plans into workable day-to-day schedules.</p></li><li><p>Partner with Support Managers to evolve schedules as the team grows, regions expand, and needs change, including managing shift-change and time-off workflows.</p></li><li><p>Design coverage that supports SLA attainment while preserving the flexibility and autonomy our team values.</p></li><li><p>Account for skill distribution and routing so the right work reaches the right people.</p></li></ul><p><strong>Real-Time Analysis and Intraday Management</strong></p><ul><li><p>Monitor queues and team activity in real time, tracking how we're pacing against schedule and SLA throughout the day.</p></li><li><p>Make and recommend live adjustments (re-prioritization, coverage shifts, breaks/offline time) to keep service levels healthy as volume and complexity fluctuate.</p></li><li><p>Spot intraday risks early and communicate them clearly, coordinating with Support Managers to respond without creating unnecessary alarm.</p></li><li><p>Manage real-time exceptions (spikes, outages, unplanned absences) with sound judgment and a calm, collaborative approach.</p></li></ul><p><strong>Data and Insights</strong></p><ul><li><p>Track team data and behaviors as inputs that improve planning, not as compliance metrics to enforce.</p></li><li><p>Build and maintain dashboards that give visibility into coverage health, intraday trends, and emerging risk.</p></li><li><p>Feed real-world scheduling and RTA learnings back to the WFM Lead to sharpen forecasts and capacity assumptions over time.</p></li></ul><p><strong>Cross-Functional Partnership</strong></p><ul><li><p>Partner closely with the WFM Lead, Support Managers, and Support Operations to keep coverage plans aligned with reality.</p></li><li><p>Act as a trusted, day-to-day point of contact for coverage questions and live adjustments.</p></li><li><p>Advocate for sustainable, human-centered scheduling decisions that scale with the business.</p></li></ul><h2>Role Requirements</h2><p><strong>Scheduling and Real-Time Management Expertise</strong></p><ul><li><p>Hands-on experience with scheduling and/or real-time/intraday management in a Support, CX, or technical services environment (e.g., WFM Analyst, RTA Analyst, or Scheduling Analyst).</p></li><li><p>Strong grasp of coverage strategies, adherence/shrinkage/occupancy/conformance concepts, and how they translate into daily service levels.</p></li><li><p>Comfort making sound real-time decisions with imperfect information and a fast clock.</p></li></ul><p><strong>Systems and Analytical Thinking</strong></p><ul><li><p>Highly analytical, able to read live data quickly and turn it into clear, actionable adjustments and recommendations.</p></li><li><p>Experience with WFM/scheduling tooling and comfort building or maintaining dashboards.</p></li><li><p>Familiarity working with Support metrics and SLAs in a nuanced, non-mechanical way.</p></li></ul><p><strong>Collaborative and People-Centered</strong></p><ul><li><p>Deep respect for the expertise of Support professionals and an appreciation for flexible, trust-based environments.</p></li><li><p>Strong communicator who can flag risk and coordinate live adjustments without reading as 'policing.'</p></li><li><p>Comfortable partnering across managers and levels, and taking direction from the WFM Lead on strategy while owning the execution.</p></li></ul><p><strong>You Should Apply If:</strong></p><ul><li><p>You love the craft of scheduling and the pace of real-time coverage management.</p></li><li><p>You see WFM as an enabling function, not a policing one.</p></li><li><p>You're energized by live problem-solving and making quick, well-reasoned calls under pressure.</p></li><li><p>You're excited to partner with experienced, technical Support professionals who value autonomy and impact.</p></li><li><p>You want to help shape how scheduling and RTA operate as Support scales, while partnering with a WFM Lead who owns the forecasting foundation.</p></li></ul><p><strong>You May Not Want to Apply If:</strong></p><ul><li><p>You're looking for a traditional Support environment focused primarily on adherence enforcement.</p></li><li><p>You want to own long-range forecasting and capacity strategy end-to-end (that sits with our WFM Lead; this role is the scheduling + RTA partner to it).</p></li><li><p>You prefer fixed rules and static models over iteration, flexibility, and real-time judgment.</p></li><li><p>You're uncomfortable operating in ambiguity or building structure where none yet exists.</p></li><li><p>You believe there's one 'correct' way to staff or schedule Support.</p></li></ul><h2>About Ashby</h2><p>We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website:<a href='https://ashbyhq.com'> </a><u>https://www.ashbyhq.com/<br><br></u>We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we're proud to partner with.<br><br>We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀</p><h2>About Go To Market</h2><p>Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:</p><ul><li><p>We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.</p></li><li><p>We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).</p></li></ul><ul><li><p>We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we're built accordingly.</p></li></ul><h2>Interview Process</h2><p>Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:</p><ul><li><p><strong>Intro Call with Recruiting</strong> - 30 Minutes</p></li><li><p><strong>Hiring Manager Interview</strong> - 45-60 Minutes</p></li><li><p><strong>Take Home Assessment</strong> - 1 week to complete</p></li><li><p><strong>Final Round interview </strong>- 2 hours</p><ul><li><p>Executive Partnership Interview with our VP of Customer Success</p></li><li><p>Operational Modeling and Manager Partnership Interview with our Director of Support and Analytics Product Manager</p></li><li><p>Enablement and Cross Functional Interview with Support Management</p></li></ul></li></ul><h2>Benefits</h2><ul><li><p>You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.</p></li><li><p>Competitive compensation is offered.</p></li><li><p>10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.</p></li><li><p>Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅</p></li><li><p>Twelve weeks of fully paid family leave in the US<em>.</em> We plan to expand this to employees in other countries as situations arise.</p></li><li><p>Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!</p></li><li><p>$100/month education budget with more expensive items (like conferences) covered with manager approval</p></li></ul><p><em>Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.</em></p><p><em>Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.</em></p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business
Qualio company logo
Account Manager (East Coast)
Oct 14
Qualio
Oct 14
Multiple States
Fully Remote
<h2>About Us</h2> <p>Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.</p><p>The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.</p><h2>What’s the opportunity?</h2> <p>As an Account Manager you are a key member of the Customer Success team leading our customer expansion efforts. The successful candidate will drive growth of Qualio's overall revenue through upselling and cross selling to existing customers while performing to an individual quota. As a key member of the Customer Success team, you will be crucial in contributing to team initiatives aligned with departmental objectives and in helping refine support processes to meet company-wide standards.</p><h2>What will I be doing?</h2> <p>You are passionate about driving growth from customers in new accounts. You have a consistent track record of exceeding quota and a consultative approach to selling. You will be required to navigate and identify an organization's key decision-making criteria and buying process in order to effectively pitch and close key partners and decision makers.</p><ul><li>Drive a high volume of sales while educating customers on how Qualio can help them succeed</li><li>Manage the full sales cycle, ensuring that our customers receive the highest level of service. </li><li>Develop and maintain relationships with existing customers with a focus on upselling</li><li>Develop consultative sales presentations to demonstrate our value proposition</li><li>Identify and navigate customer buying processes within customer organizations</li><li>Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts</li><li>Coordinate cross functionally with our Marketing, Product, On-boarding, Sales and Customer Success teams to create the best customer experience</li></ul> <h2>What skills do I need?</h2> <ul><li>Background of attaining $1.25M in annual bookings</li><li>3+ years of sales experience (at least 2 in SaaS)</li><li>Experience leveraging consultative sales methodologies to identify needs, develop tailored solutions, and advance opportunities through structured sales stages with measurable outcomes.</li><li>Have proven sales success selling to the C-Level in SMB and mid-market businesses</li><li>Excellent written and verbal communication skills, and interpersonal abilities</li><li>Analytical skills and the ability to make data-driven decisions</li><li>Ability to lead multiple projects and priorities simultaneously with high attention to detail</li><li>Enthusiastic about learning and growing in this space</li><li>Successful in developing account strategies with existing customers to leverage cross-sell &amp; upsell opportunities</li><li>Proven ability to collaborate cross-functionally with internal teams to drive strategic account growth and deliver customer value</li></ul> <p>We’d also like you to have:</p><ul><li>Experience with Salesforce.com and other sales platforms</li><li>Demonstrated experience in achieving individual sales goals and quotas</li><li>Bonus if you have experience in healthcare or life sciences</li></ul> <h2>Benefits </h2> <ul><li>Competitive salary</li><li>Matching 401k</li><li>Medical, Dental, and Vision Benefits</li><li>Dependent &amp; Health FSA, Short/Long Term Disability, Basic &amp; Voluntary Life Insurance</li><li>Flexible time off policy</li><li>Company allowance for home office supplies</li><li>12 weeks paid parental leave</li><li>Opportunity to make a difference through helping life-saving products get to market</li></ul> <h2>A note to candidates:</h2> <p>Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.</p>
CT, DE, FL, GA, ME, MD, MA, NH, NJ, NY, NC, RI, SC, VA, DC
Business
Brave company logo
BDR/SDR - Brave Search API
Oct 14
Brave
Oct 14
All U.S.
Remote & Hybrid Options
65k-70k / Yr
<h2>BDR/SDR – Brave Search API</h2> <p><strong>SF hybrid or Remote - USA preferred</strong></p><h3>About Brave</h3> <p>Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a <em>truly</em> independent index, a private ad network (opt-in!) that directly rewards you for your attention, and a browser-native AI integration focused on keeping private data private. And we’re just getting started. Already 120 million people have switched to Brave for a faster, more private web. Millions more switch every month.</p><p>The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!</p><p>The Role</p><p>We are looking for a driven BDR/SDR to help us expand our footprint in the developer and enterprise markets and create our internal lead generation process.</p><p>As a BDR for the Brave Search API, you will be the first point of contact for potential enterprise and developer users. Your primary goal is to identify, qualify, and schedule meetings for our Account Executives, focusing on organizations looking to integrate privacy-centric search capabilities into their products. You will play a critical role in driving revenue growth by connecting our technology with businesses that value user privacy.</p><h3>Key Responsibilities</h3> <ul><li>Prospecting: Identify and research potential clients (SaaS companies, media outlets, developer tools) that would benefit from integrating the Brave Search API.</li><li>Outreach: Execute multi-channel outreach campaigns (email, LinkedIn, cold calling) to engage CTOs, Product Managers, and Lead Developers.</li><li>Qualification: Conduct discovery calls to understand technical requirements, pain points regarding current search providers, and budget authority.</li><li>Pipeline Management: Maintain accurate records of all activities and leads in our CRM (e.g., Salesforce/HubSpot).</li><li>Collaboration: Work closely with the Marketing and Product teams to refine messaging and stay updated on new API features and use cases.</li><li>Market Intelligence: Gather feedback from prospects to help shape the product roadmap and sales strategy.</li></ul> <h3>Qualifications</h3> <ul><li>Experience: 1–3 years of experience in BDR/SDR roles, preferably in B2B SaaS, API/Developer Tools, or Privacy Tech.</li><li>Communication: Exceptional written and verbal communication skills; ability to explain technical concepts to non-technical stakeholders.</li><li>Tech Savviness: Familiarity with APIs, developer ecosystems, or the ability to quickly learn technical product details.</li><li>Mindset: A strong belief in the mission of online privacy and user data sovereignty.</li><li>Tools: Proficiency with CRM software, LinkedIn Sales Navigator, and outreach automation tools.</li></ul> <p>Compensation - $65K-70K base salary plus commission and benefits</p><h3>Why Join Brave?</h3> <ul><li>Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech</li><li>Highly competitive salaries &amp; benefits, and generous home-office stipends</li><li>Fully remote team (no office, no commute)</li><li>Minimal meetings</li><li>Welcoming, humble, ridiculously smart teammates, and a truly flat org structure</li><li>Opportunity to get in early at a hyper-growth company, and revolutionize the web</li><li>Oh, and did we mention Brendan, our CEO &amp; co-founder, <em>invented</em> JavaScript?</li></ul> <p><strong> </strong></p><p><strong>Check us out</strong></p><p><a href='https://www.linkedin.com/company/brave-software/mycompany/'>LinkedIn</a> |<a href='https://www.glassdoor.com/Overview/Working-at-Brave-EI_IE2159279.11,16.htm'> Glassdoor</a> |<a href='https://brave.com/'> brave.com</a></p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Business