Help Scout is a customer service software company founded in 2011. Its original product used a shared email inbox to help teams manage customer conversations without passing messages between individual accounts. The company has operated remotely since its early days and is headquartered in Boston.
Its platform brings customer conversations from email, live chat, social channels, and SMS into shared inboxes where support teams can assign and manage replies. Help Scout also provides knowledge bases, website messaging through Beacon, customer profiles, reporting, workflow automation, integrations, and AI tools for drafting responses and answering common questions. Its customers are mainly growing businesses that need a central place to organize customer support.
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