Customer.io

<h2>People Partner</h2> <p>Hello, I’m Danielle, Senior Director, People Experience at <a href='http://customer.io/'>Customer.io</a>! We're expanding our people team in the <strong>United States</strong> and seeking a <strong>People Partner</strong> to support our global team in a fast-paced, innovative environment. This is a great fit for an HR professional with a few years of experience who's ready to deepen their impact as a partner to the business.</p><p>The People Partners at <a href='http://customer.io/'>Customer.io</a> are advocates for our people, leveraging their skills in data analytics, change management, and industry knowledge. They use these skills to enhance <a href='http://Customer.io'>Customer.io</a>’s transformation, agility, and efficiency, delivering meaningful outcomes for both our team members and the business.</p><p>You'll work alongside a cross-functional team to support talent management, development, retention, and organizational effectiveness. Strong communication, critical thinking, and a foundation in workforce planning will set you up for success. If you're passionate about contributing to a supportive, high-performing culture, we'd love for you to join our collaborative team.</p><h3>About <a href='http://customer.io/'>Customer.io</a></h3> <p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://customer.io/'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h3>Some things you'll do:</h3> <ul><li><strong>Support business alignment:</strong> Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth.</li><li><strong>Performance management:</strong> Own and elevate our review cycles end to end — lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team.</li><li><strong>Employee relations:</strong> Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment.</li><li><strong>Organizational development:</strong> Help assess team structures and work with leaders to identify areas for improvement and put changes into practice.</li><li><strong>Change management support:</strong> Support organizational change efforts and help build change-readiness across teams.</li><li><strong>Leadership support:</strong> Build strong working relationships with managers to understand their needs in the context of business goals, and provide day-to-day partnership and guidance.</li><li><strong>Data analysis:</strong> Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions.</li><li><strong>Employee engagement:</strong> Work with leaders to roll out engagement initiatives.</li><li><strong>People programs support:</strong> Help develop and implement people programs that foster employee growth and development.</li><li><strong>People team support:</strong> Be an active member of the People Experience team, contributing to strong HR capabilities.</li></ul> <h3>About you:</h3> <ul><li>You're a self-starter with strong communication and presentation skills.</li><li>You've got a knack for creative problem solving and avoid a one-size-fits-all approach.</li><li>You're a champion for change, supporting leaders and employees through change initiatives.</li><li>You care about employee engagement, team members' well-being, and DEIB, and are eager to help build programs that support them.</li><li>You understand the importance of tailoring programs, strategies, and suggestions to fit different needs.</li><li>You're agile and adaptable, with a growth mindset for learning new skills.</li></ul> <h3>What we're looking for:</h3> <ul><li><strong>HR Experience:</strong> 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions. You bring real depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition. A strong foundation in People data and analytics — using metrics to diagnose issues and drive decisions — is especially important for this role.</li><li><strong>Business Acumen:</strong> Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions.</li><li><strong>Experience with Management:</strong> Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda.</li><li><strong>Global Perspective:</strong> Ability to establish trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment.</li><li><strong>Collaborative Problem Solver:</strong> Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards.</li></ul> <h3>Compensation &amp; Benefits</h3> <p>We believe in transparency. We are offering a compensation package between $100k - $130k USD, subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h3>Our Process</h3> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ol><li>30-minute video call with a Recruiter</li><li>45-minute video call with the Hiring Manager</li><li>45-minute video call with the Business Leader, Compensation Leader and 2 People Partner Team Members</li><li>Take-Home Assignment + 60-minute Panel Presentation with the People Team Leadership</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://customer.io/'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h3>Join us!</h3> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>About <a href='http://Customer.io'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the Role</h2> <p>Hi, I'm Danielle, and I lead engineering recruiting here at <a href='http://Customer.io'>Customer.io</a>! I'm looking for a <strong>Senior Technical Recruiter</strong> to join my team. This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive engineers who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach engineers.</p><h2>What We Value</h2> <p><strong>Ownership:</strong> You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.</p><p><strong>Targeted over broad:</strong> You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.</p><p><strong>Partnership:</strong> You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.</p><p><strong>High standards with real output:</strong> You move quickly without cutting corners on candidate experience or rigor.</p><h2>What You'll Do</h2> <ul><li>Source and personally engage passive engineering candidates directly, including engineers who are not actively job searching and would not otherwise apply</li><li>Build and run targeted search strategies for a number of open, hard-to-fill engineering roles rather than a high-volume requisition load</li><li>Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close</li><li>Partner with engineering hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time</li><li>Deliver a high-touch, high-quality candidate experience from first outreach through offer</li><li>Bring market insight on engineering talent availability and compensation to hiring conversations</li><li>Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations</li></ul> <h2>What We're Looking For</h2> <ul><li>A strong, demonstrable track record of sourcing and converting passive candidates yourself, including candidates who weren't actively looking when you reached out</li><li>Meaningful full-cycle recruiting experience in engineering or technical roles, where sourcing was a core part of your day</li><li>Strong technical acumen; you can assess engineering candidates for fit rather than defaulting to pedigree</li><li>Proven ability to influence engineering hiring managers and senior stakeholders with data and clear thinking</li><li>Highly organized and data-oriented, with experience using metrics to drive decisions</li><li>Practical experience using AI tools to sharpen search strategy or speed up sourcing, with specific examples of what it's changed about how you work</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=View%20open%20positions-,Benefits,-We%20cover%20what'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions, just a clear, human process designed to help both of us decide if this is a good fit.</p><ul><li>30 minute Zoom call with Hiring Manager</li><li>30 minute Zoom call with TA Leader</li><li>60 minute Zoom call, prompt exercise and review session with the team</li><li>30 minute Zoom call with Engineering Leader</li></ul> <p>All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.</p><h2>Join us!</h2> <p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. If you have any questions about the role or our process, please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><p>Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read, apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>About <a href='http://Customer.io'>Customer.io</a></h2> <h2>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</h2> <h2>About the Role</h2> <p>Hi, I'm Roxy, and I lead GTM Recruiting here at <a href='http://Customer.io'>Customer.io</a>! I'm looking for a <strong>Senior GTM Recruiter</strong> to join my team! This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive Sales, Customer Experience, Marketing, and Business Operations talent who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach GTM talent.</p><h2>What We Value</h2> <p><strong>Ownership:</strong> You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.</p><p><strong>Targeted over broad:</strong> You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.</p><p><strong>Partnership:</strong> You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.</p><p><strong>High standards with real output:</strong> You move quickly without cutting corners on candidate experience or rigor.</p><h2>What You'll Do</h2> <ul><li>Source and personally engage passive GTM candidates directly, including candidates who are not actively job searching and would not otherwise apply</li><li>Build and run targeted search strategies for a number of open, hard-to-fill GTM roles (Sales, Customer Experience, Marketing, Business Operations) rather than a high-volume requisition load</li><li>Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close</li><li>Partner with GTM hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time</li><li>Deliver a high-touch, high-quality candidate experience from first outreach through offer</li><li>Bring market insight on GTM talent availability and compensation to hiring conversations</li><li>Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations</li></ul> <h2>What We're Looking For</h2> <ul><li><strong>5+ years of full-cycle recruiting experience, with 3+ years specifically in GTM roles</strong> (Sales, Customer Experience, Marketing, or RevOps.)</li><li><strong>A track record of personally sourcing and closing majority of your hires through outbound outreach</strong> (not inbound applicants) over the last 12 months, including passive candidates who weren't actively job searching.</li><li><strong>Experience owning 10+ concurrent GTM searches at a time</strong>, rather than a high-volume req load — with an average time-to-fill you can speak to.</li><li><strong>Direct sourcing and recruiting experience across at least 2 of these 4 functions</strong>: Sales, Customer Experience, Marketing, Business Operations.</li><li><strong>Deep GTM business acumen</strong> — you can speak concretely about what makes someone great in a specific GTM function, not just whether they seem like a fit.</li><li><strong>Regular, self-directed use of AI tools in sourcing or search strategy</strong> — able to give 1-2 specific examples of what changed in your workflow (e.g., faster candidate list-building, sharper Boolean strings, more relevant outreach personalization.)</li><li><strong>Comfortable operating without a team</strong> — This is an individual contributor role with no direct reports; you'll own your searches end to end.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions, just a clear, human process designed to help both of us decide if this is a good fit.</p><ul><li>30 minute Zoom call with Hiring Manager</li><li>45 minute Zoom call with TA Leader</li><li>60 minute Zoom call, prompt exercise and review session with various members of our People Team</li><li>30 minute Zoom call with GTM Leader</li></ul> <p>All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.</p><h2>Join us!</h2> <p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. If you have any questions about the role or our process, please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><p>Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read, apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>About <a href='http://Customer.io'>Customer.io</a></h2> <h2>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</h2> <h2>About the Role</h2> <p>Hi, I'm Roxy, and I lead GTM Recruiting here at <a href='http://Customer.io'>Customer.io</a>! I'm looking for a <strong>Senior GTM Recruiter</strong> to join my team! This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive Sales, Customer Experience, Marketing, and Business Operations talent who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach GTM talent.</p><h2>What We Value</h2> <p><strong>Ownership:</strong> You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.</p><p><strong>Targeted over broad:</strong> You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.</p><p><strong>Partnership:</strong> You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.</p><p><strong>High standards with real output:</strong> You move quickly without cutting corners on candidate experience or rigor.</p><h2>What You'll Do</h2> <ul><li>Source and personally engage passive GTM candidates directly, including candidates who are not actively job searching and would not otherwise apply</li><li>Build and run targeted search strategies for a number of open, hard-to-fill GTM roles (Sales, Customer Experience, Marketing, Business Operations) rather than a high-volume requisition load</li><li>Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close</li><li>Partner with GTM hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time</li><li>Deliver a high-touch, high-quality candidate experience from first outreach through offer</li><li>Bring market insight on GTM talent availability and compensation to hiring conversations</li><li>Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations</li></ul> <h2>What We're Looking For</h2> <ul><li><strong>5+ years of full-cycle recruiting experience, with 3+ years specifically in GTM roles</strong> (Sales, Customer Experience, Marketing, or RevOps.)</li><li><strong>A track record of personally sourcing and closing majority of your hires through outbound outreach</strong> (not inbound applicants) over the last 12 months, including passive candidates who weren't actively job searching.</li><li><strong>Experience owning 10+ concurrent GTM searches at a time</strong>, rather than a high-volume req load — with an average time-to-fill you can speak to.</li><li><strong>Direct sourcing and recruiting experience across at least 2 of these 4 functions</strong>: Sales, Customer Experience, Marketing, Business Operations.</li><li><strong>Deep GTM business acumen</strong> — you can speak concretely about what makes someone great in a specific GTM function, not just whether they seem like a fit.</li><li><strong>Regular, self-directed use of AI tools in sourcing or search strategy</strong> — able to give 1-2 specific examples of what changed in your workflow (e.g., faster candidate list-building, sharper Boolean strings, more relevant outreach personalization.)</li><li><strong>Comfortable operating without a team</strong> — This is an individual contributor role with no direct reports; you'll own your searches end to end.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions, just a clear, human process designed to help both of us decide if this is a good fit.</p><ul><li>30 minute Zoom call with Hiring Manager</li><li>45 minute Zoom call with TA Leader</li><li>60 minute Zoom call, prompt exercise and review session with various members of our People Team</li><li>30 minute Zoom call with GTM Leader</li></ul> <p>All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.</p><h2>Join us!</h2> <p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. If you have any questions about the role or our process, please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><p>Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read, apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>People Partner</h2> <p>Hello, I’m Danielle, Senior Director, People Experience at <a href='http://customer.io/'>Customer.io</a>! We're expanding our people team in the <strong>United States</strong> and seeking a <strong>People Partner</strong> to support our global team in a fast-paced, innovative environment. This is a great fit for an HR professional with a few years of experience who's ready to deepen their impact as a partner to the business.</p><p>The People Partners at <a href='http://customer.io/'>Customer.io</a> are advocates for our people, leveraging their skills in data analytics, change management, and industry knowledge. They use these skills to enhance <a href='http://Customer.io'>Customer.io</a>’s transformation, agility, and efficiency, delivering meaningful outcomes for both our team members and the business.</p><p>You'll work alongside a cross-functional team to support talent management, development, retention, and organizational effectiveness. Strong communication, critical thinking, and a foundation in workforce planning will set you up for success. If you're passionate about contributing to a supportive, high-performing culture, we'd love for you to join our collaborative team.</p><h3>About <a href='http://customer.io/'>Customer.io</a></h3> <p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://customer.io/'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h3>Some things you'll do:</h3> <ul><li><strong>Support business alignment:</strong> Partner with departmental leaders to understand business needs and help develop plans that build organizational capabilities and support growth.</li><li><strong>Performance management:</strong> Own and elevate our review cycles end to end — lead the annual and bi-annual processes, guide calibration and compensation decisions, and coach managers to build accountability and develop talent across the team.</li><li><strong>Employee relations:</strong> Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment, fostering a positive, respectful work environment.</li><li><strong>Organizational development:</strong> Help assess team structures and work with leaders to identify areas for improvement and put changes into practice.</li><li><strong>Change management support:</strong> Support organizational change efforts and help build change-readiness across teams.</li><li><strong>Leadership support:</strong> Build strong working relationships with managers to understand their needs in the context of business goals, and provide day-to-day partnership and guidance.</li><li><strong>Data analysis:</strong> Review and analyze People metrics and analytics (including employee experience and lifecycle data) to spot trends and support informed decisions.</li><li><strong>Employee engagement:</strong> Work with leaders to roll out engagement initiatives.</li><li><strong>People programs support:</strong> Help develop and implement people programs that foster employee growth and development.</li><li><strong>People team support:</strong> Be an active member of the People Experience team, contributing to strong HR capabilities.</li></ul> <h3>About you:</h3> <ul><li>You're a self-starter with strong communication and presentation skills.</li><li>You've got a knack for creative problem solving and avoid a one-size-fits-all approach.</li><li>You're a champion for change, supporting leaders and employees through change initiatives.</li><li>You care about employee engagement, team members' well-being, and DEIB, and are eager to help build programs that support them.</li><li>You understand the importance of tailoring programs, strategies, and suggestions to fit different needs.</li><li>You're agile and adaptable, with a growth mindset for learning new skills.</li></ul> <h3>What we're looking for:</h3> <ul><li><strong>HR Experience:</strong> 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions. You bring real depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition. A strong foundation in People data and analytics — using metrics to diagnose issues and drive decisions — is especially important for this role.</li><li><strong>Business Acumen:</strong> Ability to understand performance objectives that drive business outcomes, and to leverage data and analytics to support informed business decisions.</li><li><strong>Experience with Management:</strong> Experience partnering with leaders and demonstrating influence and accountability in support of the people agenda.</li><li><strong>Global Perspective:</strong> Ability to establish trust, fairness, and credibility with team members, managers, and cross-functional partners in a global environment.</li><li><strong>Collaborative Problem Solver:</strong> Ability to work seamlessly with key partners across the People Team, including Recruiting, People Operations, and Total Rewards.</li></ul> <h3>Compensation &amp; Benefits</h3> <p>We believe in transparency. We are offering a compensation package between $100k - $130k USD, subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h3>Our Process</h3> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ol><li>30-minute video call with a Recruiter</li><li>45-minute video call with the Hiring Manager</li><li>45-minute video call with the Business Leader, Compensation Leader and 2 People Partner Team Members</li><li>Take-Home Assignment + 60-minute Panel Presentation with the People Team Leadership</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://customer.io/'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h3>Join us!</h3> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Megan Berry, Senior Director of Product Management at <a href='http://customer.io/'>Customer.io</a>, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt <a href='http://Customer.io'>Customer.io</a>, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.</p><h2>What we value</h2> <ul><li><strong>Customer empathy</strong> — you dig into what's actually slowing customers down, not just what the dashboard says.</li><li><strong>Bias to experiment</strong> — you'd rather run a test than debate an opinion.</li><li><strong>Clear communication</strong> — you make complex tradeoffs easy for others to follow.</li><li><strong>Ownership without ego</strong> — you drive your area forward and know when to ask for help.</li></ul> <h2>What you'll do</h2> <ul><li>Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.</li><li>Find and resolve friction points using data, experimentation, and customer insight.</li><li>Define and track success metrics for activation, retention, and monetization.</li><li>Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.</li><li>Work with Engineering to scope and deliver improvements that reduce time-to-value.</li><li>Run A/B tests and growth experiments to find what drives conversion and engagement.</li><li>Communicate priorities and progress clearly across teams and leadership.</li></ul> <h2>What we're looking for</h2> <ul><li>3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.</li><li>Experience using or developing AI-powered tooling in your product workflow</li><li>A track record of improving activation or retention metrics.</li><li>Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.</li><li>Experience collaborating across Product, Marketing, and CX.</li><li>A clear communicator who simplifies complexity and drives alignment.</li><li>Deep curiosity about what helps customers succeed.</li><li>Comfort working autonomously in a remote, async-first environment.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$137k–$156k USD</strong> (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>Zone 1: $164,400–$187,200.</p><p>Zone 2: $150,700–$171,600.</p><p>Zone 3: $137,000–$156,000.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ol><li>30-minute call with a Recruiter</li><li>30-minute video call with the Hiring Manager</li><li>60-minute Product Case discussion with Engineering team members</li><li>60-minute Product Case Review call with a panel</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>About <a href='http://Customer.io'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the Role</h2> <p>Hi, I'm Danielle, and I lead engineering recruiting here at <a href='http://Customer.io'>Customer.io</a>! I'm looking for a <strong>Senior Technical Recruiter</strong> to join my team. This is a full life-cycle role, with a heavy lean towards sourcing. Sourcing will be a huge majority of the job: building candidate lists, running targeted outreach, and personally engaging the passive engineers who aren't checking job boards. We're not looking for someone to run high volume across a wide net. We're looking for someone who can go deep on a small, well-defined set of roles and build the kind of relationships that convert hard-to-reach engineers.</p><h2>What We Value</h2> <p><strong>Ownership:</strong> You don't wait to be told what needs attention. You track your pipeline, know where things are slipping, and fix it before anyone has to ask.</p><p><strong>Targeted over broad:</strong> You'd rather have real conversations with the right ten people than send outreach to a hundred. You know the difference between a role that needs volume and one that needs precision.</p><p><strong>Partnership:</strong> You work with hiring managers as a true thought partner, pushing back when a role needs recalibrating and bringing market data when it says something different than the brief.</p><p><strong>High standards with real output:</strong> You move quickly without cutting corners on candidate experience or rigor.</p><h2>What You'll Do</h2> <ul><li>Source and personally engage passive engineering candidates directly, including engineers who are not actively job searching and would not otherwise apply</li><li>Build and run targeted search strategies for a number of open, hard-to-fill engineering roles rather than a high-volume requisition load</li><li>Own full-cycle recruiting for roles end to end, from candidate list and outreach through offer and close</li><li>Partner with engineering hiring managers to define candidate profiles, calibrate expectations against the current market, and adjust search strategy in real time</li><li>Deliver a high-touch, high-quality candidate experience from first outreach through offer</li><li>Bring market insight on engineering talent availability and compensation to hiring conversations</li><li>Use AI tools to sharpen search strategy and speed up sourcing research, so more of your time goes to actual conversations</li></ul> <h2>What We're Looking For</h2> <ul><li>A strong, demonstrable track record of sourcing and converting passive candidates yourself, including candidates who weren't actively looking when you reached out</li><li>Meaningful full-cycle recruiting experience in engineering or technical roles, where sourcing was a core part of your day</li><li>Strong technical acumen; you can assess engineering candidates for fit rather than defaulting to pedigree</li><li>Proven ability to influence engineering hiring managers and senior stakeholders with data and clear thinking</li><li>Highly organized and data-oriented, with experience using metrics to drive decisions</li><li>Practical experience using AI tools to sharpen search strategy or speed up sourcing, with specific examples of what it's changed about how you work</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $142,000 - $170,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=View%20open%20positions-,Benefits,-We%20cover%20what'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions, just a clear, human process designed to help both of us decide if this is a good fit.</p><ul><li>30 minute Zoom call with Hiring Manager</li><li>30 minute Zoom call with TA Leader</li><li>60 minute Zoom call, prompt exercise and review session with the team</li><li>30 minute Zoom call with Engineering Leader</li></ul> <p>All final candidates will be asked to complete a background check and employment verification as part of our pre-engagement process.</p><h2>Join us!</h2> <p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conferencing platform we use for interviews, and offers will always be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. If you have any questions about the role or our process, please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><p>Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read, apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Business

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Megan Berry, Senior Director of Product Management at <a href='http://customer.io/'>Customer.io</a>, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt <a href='http://Customer.io'>Customer.io</a>, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.</p><h2>What we value</h2> <ul><li><strong>Customer empathy</strong> — you dig into what's actually slowing customers down, not just what the dashboard says.</li><li><strong>Bias to experiment</strong> — you'd rather run a test than debate an opinion.</li><li><strong>Clear communication</strong> — you make complex tradeoffs easy for others to follow.</li><li><strong>Ownership without ego</strong> — you drive your area forward and know when to ask for help.</li></ul> <h2>What you'll do</h2> <ul><li>Own the product experience of the self-serve journey for a defined set of surfaces — from signup and onboarding through activation and upgrade.</li><li>Find and resolve friction points using data, experimentation, and customer insight.</li><li>Define and track success metrics for activation, retention, and monetization.</li><li>Partner with Marketing, CX, and Design to keep the experience consistent across touchpoints.</li><li>Work with Engineering to scope and deliver improvements that reduce time-to-value.</li><li>Run A/B tests and growth experiments to find what drives conversion and engagement.</li><li>Communicate priorities and progress clearly across teams and leadership.</li></ul> <h2>What we're looking for</h2> <ul><li>3+ years of product management experience in SaaS, ideally with self-serve or product-led growth exposure.</li><li>Experience using or developing AI-powered tooling in your product workflow</li><li>A track record of improving activation or retention metrics.</li><li>Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.</li><li>Experience collaborating across Product, Marketing, and CX.</li><li>A clear communicator who simplifies complexity and drives alignment.</li><li>Deep curiosity about what helps customers succeed.</li><li>Comfort working autonomously in a remote, async-first environment.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$137k–$156k USD</strong> (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>Zone 1: $164,400–$187,200.</p><p>Zone 2: $150,700–$171,600.</p><p>Zone 3: $137,000–$156,000.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ol><li>30-minute call with a Recruiter</li><li>30-minute video call with the Hiring Manager</li><li>60-minute Product Case discussion with Engineering team members</li><li>60-minute Product Case Review call with a panel</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Matt Wensing, VP Product &amp; Design at <a href='http://Customer.io'>Customer.io</a>, and I’m looking for a Senior Product Designer to own the design of a product area end to end — from strategy through shipped pixels.</p><p>We’re a lean design team working on a sophisticated B2B platform that millions of messages flow through every day. This role is for designers who insist on owning outcomes, not just deliverables — who see implementation as part of the job, treat the design system as something they contribute to, and have a real point of view on how AI changes interaction design in their area. You’ll shape what we build within your domain, not just how it looks.</p><h2>What we value</h2> <ul><li><strong>Design Craft over decoration</strong> — we care about interactions that work, flows that don’t lose users, and systems that hold up over time.</li><li><strong>Ownership through implementation</strong> — you don’t hand off and walk away. You close the gap between design and shipped product, including in code when that’s the right tool.</li><li><strong>AI as a design factor</strong> — we expect a thoughtful perspective on how AI changes interaction models, not just awareness that AI exists.</li><li><strong>Candor in critique</strong> — we give and receive honest feedback because it’s the fastest path to better work.</li><li><strong>Systems thinking over one-off solutions</strong> — we build patterns, not just screens.</li></ul> <h2>What you'll do</h2> <ul><li>Own the design of a product area end to end — strategy, flows, edge cases, and shipped quality.</li><li>Design flows, not just screens — identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.</li><li>Close the gap between design and shipped product — pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.</li><li>Contribute actively to Pluma, our design system — use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.</li><li>Develop a point of view on AI in your product area — prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.</li><li>Partner with PM and Engineering on roadmap and tradeoffs — bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.</li><li>Mentor designers earlier in their career through pairing, critique, and the example set by your own work.</li></ul> <h2>What we're looking for</h2> <ul><li>5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.</li><li>Strong flow literacy — you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.</li><li>Closes the design-to-implementation gap — partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.</li><li>Experienced power user of a design system — you can describe how you’ve extended it thoughtfully, where you’ve pushed back on a pattern, and how you decide when to use a primitive vs. propose a new one.</li><li>Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility — even at small scale.</li><li>B2B SaaS experience with complex, data-driven interfaces — you understand systems, not just screens.</li><li>Strong communication and critique skills — brings rationale to decisions, gives feedback that improves the work, and can change your mind when you find better evidence.</li></ul> <h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$171k–$193k USD</strong> (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.</p><ol><li>Recruiter Screen — 30 minutes</li><li>HM Screen — 45 minutes</li><li>Portfolio Review — 45 minutes</li><li>Case &amp; Case Review — 60 minutes</li></ol> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Product

<h2>About <a href='http://Customer.io'>Customer.io</a></h2> <p>Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Michael, Head of Data and Analytics at Customer.io, and I’m looking for a <strong>Manager, Data Science &amp; Analytics</strong> to lead and evolve <a href='http://Customer.io'>Customer.io</a>'s internal data science &amp; analytics function. This team serves as a strategic partner across Product, Marketing, Sales and Customer Experience organizations, helping the company make better decisions through forecasting, experimentation, behavioral analytics, and rigorous measurement.</p><p>In this role, you'll lead a team responsible for delivering business value through the applied use of data. You'll partner closely with leaders across the company to guide decisions, define success metrics, improve customer and product experiences, and drive operational efficiencies.</p><p>Success in this role requires strong leadership, analytical and technical rigor, and business acumen. We view our data team as more than a reporting function, and as a trusted advisor to the business - bringing clarity through ambiguity, uncovering opportunities, and helping <a href='http://Customer.io'>Customer.io</a> move faster and operate smarter as we scale.</p><h2>What we value</h2> <p><strong>Business impact through data:</strong> We focus on delivering value over reporting and find the right balance between technical rigor and business pragmatism.</p><p><strong>Strategic partnership:</strong> We bring ideas to the table and help our partners shape priorities, challenge assumptions, and identify opportunities — not just respond to requests.</p><p><strong>Ownership and rigor:</strong> We hold ourselves to a high standard, sweating the details and ensuring our analyses, assumptions, and recommendations are accurate, trustworthy, and actionable.</p><p><strong>Leadership and development:</strong> We believe great teams are built through coaching, challenge, and continuous growth, helping people do the best work of their careers.</p><h2>What you'll do</h2> <ul><li>Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.</li><li>Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.</li><li>Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.</li><li>Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.</li><li>Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.</li></ul> <h2>What we're looking for</h2> <ul><li>7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.</li><li>Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.</li><li>Advanced SQL skills and proficiency with Python or similar analytical tools.</li><li>Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.</li><li>Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.</li><li>Comfortable balancing strategic leadership with hands-on analytical work when needed.</li><li>Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.</li><li>Experience in B2B SaaS, PLG, or subscription-based businesses preferred.</li><li>Based in the Americas, remote-friendly.</li></ul> <h2>Why this role</h2> <p>You'll have real ownership - of a team, of a data function, and of a company that's actively building toward an AI-native analytics future. This isn't a reporting shop. You'll have a seat at the table with senior stakeholders and the latitude to shape how data drives decisions at <a href='http://Customer.io'>Customer.io</a>.</p><h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is <strong>$170,000 - $200,000 Usd</strong> depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ul><li>30-minute video call with Recruiter</li><li>45-minute video call with Hiring Manager</li><li>Three 30-minute video calls with team members</li><li>Take-Home Assignment + Review call with the full panel</li></ul> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://Customer.io'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Data

<p>Hi, I’m Josh, Engineering Manager at <a href='http://customer.io/'>Customer.io</a>. We’re looking for a curious, AI-forward Fullstack SDK Engineer to join our SDK team and help us build the tools that developers rely on to integrate with <a href='http://customer.io/'>Customer.io</a>.</p><h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive.</p><p>We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.</p><h2>What We Value</h2> <p><strong>Ownership</strong></p><p>You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.</p><p><strong>Engineers with product taste</strong></p><p>You think like a developer using your tools, not just an engineer building them. You care about API design, developer experience, and everything in between.</p><p><strong>A healthy skepticism for “the way things are done”</strong></p><p>You bring rigor and creativity. Best practices matter - but never more than forward motion.</p><h2>What You’ll Do</h2> <ul><li>Build and evolve <a href='http://Customer.io'>Customer.io</a>'s SDKs across platforms - including Android, iOS, Node, and Go - and the developer tools that support them</li><li>Lead SDK initiatives end to end: set technical direction, write the code, manage the release, and own the outcome</li><li>Improve SDK delivery infrastructure - CI, automated testing, versioning, publishing, and release processes - so shipping is reliable and low-friction</li><li>Partner closely with product and design to turn loosely defined goals into a great developer experience</li><li>Use AI agents to make multi-file changes across unfamiliar codebases and languages by scoping the work, writing the prompt, and verifying the output</li><li>Bring strong customer empathy to the role - understanding what the engineers integrating with our SDKs actually need, and occasionally engaging directly with them</li></ul> <h2>What we're looking for</h2> <ul><li>Expert-level competency in at least one established programming language, with strong software design and API design fundamentals</li><li>Experience building and evolving mature, production-quality software, with a clear understanding of how systems fit together and how other developers consume them</li><li>Exceptional fluency with current LLMs and agentic coding tools (e.g., Claude, Cursor, Codex) - using AI to understand unfamiliar codebases, work across languages, and run things in parallel or autonomously</li><li>High autonomy in ambiguous environments - you clarify the problem, validate its value, and drive implementation without close direction</li><li>Strong written and verbal communication, with the ability to explain technical decisions and tradeoffs clearly</li><li>Ability to work effectively across multiple languages and stacks; prior experience in every language we support (Swift, Kotlin, Node, Go) is not required</li></ul> <p>Nice to have: experience building external-facing SDKs, APIs, or developer tools; experience owning CI, testing, versioning, or release infrastructure; or forward-deployed engineering experience.</p><h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ul><li><strong>Application</strong> - We review everyone with care. Tell us why you're interested.</li><li><strong>Recruiter Call</strong> (30 mins) - Let’s chat about what you’re looking for and how we work.</li><li><strong>Hiring Manager &amp; AI Skills Interview (60 mins)</strong> - We'll explore ownership, autonomy, and collaboration, then dig into how you actually use AI in your day-to-day workflow.</li><li><strong>Practical AI-Enabled Coding Round (60 mins)</strong> - A live, collaborative session where you'll extend a sample SDK using AI tools. Wwe want to see how you think and work with AI as part of your process.</li></ul> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Engineering

<h2>About <a href='http://customer.io/'>Customer.io</a></h2> <p>Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. <a href='http://Customer.io'>Customer.io</a> powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.</p><h2>About the role</h2> <p>Hi, my name is Michael, Head of Data &amp; Analytics at <a href='http://Customer.io'>Customer.io</a>, and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.</p><p>You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.</p><p>This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We're looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.</p><h2>What we value</h2> <p><strong>Ownership:</strong> You take initiative and drive analytical work from concept to implementation. You don't wait for perfect requirements — you help define the problem and move the work forward.</p><p><strong>Curiosity:</strong> You naturally question assumptions and dig deeper into the 'why' behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.</p><p><strong>Analytical Rigor:</strong> You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.</p><p><strong>Communication:</strong> You can translate complex analytical concepts into clear recommendations for Product Managers, executives, and non-technical stakeholders.</p><p><strong>Collaboration:</strong> You work as a true cross-functional partner, balancing analytical rigor with practical business needs. You build trust by making data approachable, actionable, and reliable.</p><h2>What you'll do</h2> <ul><li>Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.</li><li>Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.</li><li>Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.</li><li>Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.</li><li>Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.</li><li>Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.</li></ul> <h2>What we're looking for</h2> <ul><li>5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.</li><li>Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.</li><li>Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.</li><li>Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.</li><li>Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.</li><li>An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.</li></ul> <h2>Why This Role</h2> <p>This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture.</p><h2>Compensation &amp; Benefits</h2> <p>We believe in transparency. Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.</p><p>We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including <strong>100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family</strong>. We also offer <strong>16 weeks paid parental leave, unlimited PTO</strong>, stipends for remote work and wellness, a professional development budget, and more.</p><p><a href='https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0'>See full benefits here →</a></p><h2>Our Process</h2> <p>No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.</p><ul><li>30-minute call with Recruiter</li><li>45-minute call with Hiring Manager</li><li>45-minute 1:1 Technical Interview</li><li>Take-Home Assignment + 45-minute review call</li><li>30-minute Final Interview with Stakeholder</li></ul> <p>All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.</p><p><a href='http://Customer.io'>Customer.io</a> recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.</p><p>Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official <a href='http://customer.io/'>Customer.io</a> letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact <a href='mailto:[email protected]'>[email protected]</a>.</p><h2>Join us!</h2> <p>Check out our <a href='https://customer.io/careers/'>careers page</a> for more information about why you should <a href='https://customer.io/about/'>come work with us!</a> We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.</p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Data