Bitwarden

<p>Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at <a href='https://bitwarden.com/'>bitwarden.com</a>. </p><p>We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.</p><p>We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. </p><h2>Responsibilities</h2> <ul><li>Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes</li><li>Answer customer questions about billing and account status</li><li>Accurately identify and resolve any billing and account errors or issues</li><li>Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines</li><li>Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly</li><li>Setup and maintain customer accounts in the billing system</li><li>Assist with other accounting duties and participate in departmental projects to meet business needs</li></ul> <h2>What You Bring To Bitwarden</h2> <ul><li>A passion for helping Bitwarden users</li><li>A strong sense of empathy and the ability to advocate for others</li><li>Experience with customer service and communicating billing issues with customers and other internal departments</li><li>Understanding the sensitivity of working with confidential, billing, and accounting information</li><li>Superb organization, attention to detail, and time management skills</li><li>Excellent written and verbal communication skills</li><li>Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly</li><li>Strong work ethic</li><li>Experience multitasking in a cross-functional, fast-paced environment</li><li>Working knowledge of Google G Suite and/or Microsoft Office applications</li><li>Experience with cloud and/or web-based applications is a plus</li><li>Experience working with Stripe is a plus</li><li>Experience in retail or other fast-paced customer facing environments is a plus</li></ul> <h2>What To Expect In The Interview Process</h2> <ul><li>Screening call with Recruiting Manager </li><li>Interview with Billing Support Manager</li><li>Interview with Director</li></ul> <h2>A Few Reasons To Work With Us</h2> <ul><li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.</li><li>Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.</li><li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li><li>Learn and grow. Take on new challenges with the support of your team, and continue personal and professional development. </li></ul>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Support/Success

<p>Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at <a href='https://bitwarden.com/'>bitwarden.com</a>. </p><p>The Security and IT team at Bitwarden is very active; we work with all teams across the organization every single day. You'll have the opportunity to contribute to a variety of projects and planning, and will be responsible for managing new and existing security and IT related requests for the business. This role reports directly to the Head of Information Security.</p><p>This is an all-remote team, and Eastern U.S. time zone is preferred. We do not offer visa sponsorship at this time.</p><h2>RESPONSIBILITIES </h2> <ul><li>Assist with Security and IT related Technical Service Desk tickets</li><li>First touch point for user support (investigation/resolution, referral to TSD/Senior team member, etc)</li><li>Assist with access control changes, onboarding automation SCIM, and user provisioning / deprovisioning.</li><li><strong>Strong</strong> hands-on expertise with configuring and administering/ maintaining Atlassian cloud products (JIRA, Service Management, Confluence, etc).</li><li>Security and IT administrative tasks related to auditing, access management, and licensing users across various departments.</li><li>Responds to, and where appropriate, resolves or escalates security incidents and investigations. </li><li>Assist Security and IT and other divisions with ensuring the secure and ethical implementation and operation of AI systems and data within the organization.</li><li>Investigates, monitors and reviews SOC and SIEM alerts and network traffic for unusual or suspicious activity or security events, and investigates these as a first level responder. Provides escalations to tier 2 and tier3 SOC team as needed to assist with investigation of security events.</li><li>Assist with developing and maintaining documentation for security systems, services and procedures to support Bitwarden’s security, compliance needs and certification requirements such as ISO 27001, SOC2, HIPAA, and GDPR.</li><li>Administer and maintain endpoint protection and overall security and data protection utilizing various technologies such as Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Secure Access Service Edge (SASE), Data Loss Prevention (DLP), DarkOps and Brand protection service, and other security solutions. </li><li>Establish and document standardized processes for managing security and IT services and establish secure/hardened system configuration baselines. Document related IT process and procedures.</li><li>Assist with patching and updating and overall vulnerability management to keep all systems and endpoint devices secure and operational with minimal downtime. This includes Endpoint/ Asset standardization and maintaining OS and system updates/ patches, leveraging policy enforcements that are managed via our MDM</li></ul> <h2>What You Bring To Bitwarden</h2> <ul><li>Ability to provide security and IT related coverage ahead of the US East Coast time zone. This expands the availability of our security and IT team</li><li>A Security and IT generalist that has prior experience working in environments with diverse technologies and can dive deep on domain expertise. </li><li>Experience managing equipment and software across a distributed, remote, and decentralized global workforce</li><li>Ability to maintain discretion, handle sensitive information and maintain security best-practices</li><li>Interested in solving security and IT challenges through technical awareness, assurance, and partnership</li><li>Security technocrat at heart, staying current with trends and new technologies</li><li>Familiarity with security standards and regulations relevant to AI and data privacy</li><li>Collaborative and adaptable mindset</li><li>Openness and authenticity combined with excellent communication skills</li><li>Excitement and enthusiasm for open source and for better internet security </li><li>Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solutions</li></ul> <h2>What To Expect In The Interview Process</h2> <ul><li>Meeting with our Recruiting team</li><li>Interview with our Head of Information Security</li><li>Interview/s with team members</li><li>Reference calls</li></ul> <h2>A Few Reasons To Work With Us</h2> <ul><li>Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.</li><li>Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.</li><li>We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.</li><li>Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. </li></ul> <p><em>In the United States, the starting base compensation range for this role is $115,000 - $145,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.</em></p>

AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY

Engineering