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Airbnb

Airbnb is an online travel marketplace that began in San Francisco in 2007, when two roommates welcomed three guests into their apartment during a local design conference. The service officially launched as Airbed & Breakfast in 2008, shortened its name to Airbnb in 2009, and expanded from spare rooms to apartments, entire homes, and vacation rentals. It became a publicly traded company in 2020.

The platform connects hosts with travelers and handles listings, bookings, messaging, and payments. Alongside short- and long-term stays, Airbnb now offers locally hosted activities and bookable services such as chefs, photography, massage, and training. The company introduced a “Live and Work Anywhere” policy in 2022, allowing most employees to choose between working from home or an office, subject to role and location rules.

Jobs at

Airbnb

Airbnb company logo
Senior Engineering Manager, Media Foundation
27 Sep
Airbnb
27 Sep
Engineering
All U.S.
Fully Remote
248k-310k / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join: </h2> <p>The Media Foundation team builds the core platforms and infrastructure that power photo and video capture, upload, processing, storage, and delivery across Airbnb's products, at a massive global scale. We partner closely with Product, Design, Data Science, Trust, and Infrastructure teams to ensure every image and video guests and Hosts see is fast, high-quality, and reliable, from the moment a Host uploads a photo to the moment a Guest views it in search results.</p><h2>The Difference You Will Make:</h2> <p>As the Senior Engineering Manager for Media Foundation, you will lead a team of engineers to build and operate Airbnb's media infrastructure, the foundation powering every photo, video, and document that users interact with on the platform. Capabilities include uploads, AI/ML transformations, distribution, and presentation within the product. You will shape the team’s vision and help steer the organization towards our larger goals. This includes day-to-day operations, technical deep dives, community engagement with internal engineering teams, and strategic planning.</p><p>As the technical and organizational leader for Media Foundation, you own the reliability, scalability, and evolution of the systems that power every media interaction on the Airbnb platform from the moment a host uploads a photo to the instant a guest streams a listing video. Your experience in both media technology and people management will be essential to the maintenance, modernization, and innovation of Airbnb's media platform. You set the bar for engineering excellence, define what great looks like for your team, and create an environment where engineers grow, do their best work, and are proud of what they ship.</p><h2>A Typical Day: </h2> <ul><li>Set technical strategy and architecture for media infrastructure across multiple teams, aligning investment with product and business priorities.</li><li>Lead, coach, and grow other managers and senior technical leads, and create an environment where engineers can do their best work.</li><li>Partner with Product, Design, Trust, and other infrastructure orgs to shape a resilient, scalable media platform roadmap.</li><li>Champion engineering excellence and operational rigor, and resolve systemic technical debt affecting reliability, performance, or velocity.</li><li>Retain, grow, and hire a diverse team of high-performing engineers and managers to execute an ambitious media platform vision.</li></ul> <h2>Your Expertise:</h2> <ul><li>12+ years of industry experience, with a minimum of 6+ years in engineering management, including managing other managers or senior technical leads.</li><li>Bachelor's and/or Master's degree, preferably in CS, or equivalent experience.</li><li>Deep expertise in large-scale distributed systems, with a track record of setting technical strategy and architecture across multiple teams; media/content infrastructure experience (ingestion, processing, storage, CDN delivery) is a strong plus.</li><li>Strong product instinct and communication skills, with proven experience influencing senior cross-functional and cross-organizational partners to deliver high-quality, user-facing platform capabilities.</li><li>Track record of leading and shipping large, cross-team initiatives with significant business impact, and building a culture of operational excellence, quality, and reliability.</li><li>Sound judgment balancing short-term business needs with long-term technical and organizational health, with a flexible leadership style suited to varying team maturity.</li><li>Demonstrated ability to identify, retain, grow, and acquire critical engineering and management talent, with a strong commitment to fostering diversity, equity, and inclusion within teams.</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a>. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$248,000&mdash;$310,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Engineering
Airbnb company logo
Senior Data Scientist - Payments (Inference)
18 Sep
Airbnb
18 Sep
Data
All U.S.
Fully Remote
179k-210k / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join:</h2> <p>You will join the Payments Data Science organization, which sits at the intersection of Trust and Payments and powers the systems that move money safely and efficiently across Airbnb's global marketplace. The team spans payment optimization for guests and hosts, fraud and risk mitigation, complex measurement, and regulatory compliance. We partner directly with Payments product and engineering leadership, Finance, and Trust to ensure every transaction is fast, safe, and compliant at global scale. Our work directly shapes decisions made by senior leaders, including Payments executive leadership, and requires a rigorous, evidence-based approach to every recommendation we make. Our Data Science team enables this mission by providing reliable measurement frameworks to deliver robust data insights, build and enable state-of-the-art data products/models, and provide actionable and reliable business guidance.</p><h2>The Difference You Will Make:</h2> <p>We are looking for a passionate data scientist to lead quantitative measurement efforts and bring novel scientific approaches to drive decision making across our platform’s payment experience. This data scientist will perform careful hypothesis generation, causal inference framework development, and model development/evaluation to ideate and drive payment strategies on our platform. This role will have a particular focus on payments fraud mitigation and loss optimization, with the goal of making our platform safer for our community.<br><br>Our Data Scientists have a deep understanding of causal framework development, statistical analysis, machine learning model development and evaluation strategies, and the complications of running experiment/quasi-experimental methods in a two-sided marketplace. They have keen business sense and are able to develop novel solutions to fraud and risk problems that don't have an established playbook and utilize their findings to communicate across a wide range of partners to drive our data &amp; product roadmaps. They are not only the trusted data expert on their team, but also a storyteller.</p><p>Examples of projects you may work on include, development of novel metrics and frameworks that can efficiently measure outcomes (often balancing competing tradeoffs), generating deep root cause investigations and long term impact measurements, and building/evaluating ML and agentic models to optimize guest, host, and business outcomes.</p><h2>A Typical Day: </h2> <ul><li><strong>Inference: </strong>Develop and apply causal inference methods, including experimental, econometric regressions, and quasi-experimental methods to measure a wide-range of platform/product impacts.</li><li><strong>Ai/ml: </strong>Build methods for robust evaluation of ML/AI model efficiency and performance. Ability to identify use-cases for and develop predictive models to classify, segment, and interpret our users’ behavior. Support evaluation and optimization of agentic and LLM-based systems.</li><li><strong>Optimization: </strong>Develop methodologies to explore/simulate the impact of new interventions and develop data products to optimize product/operational strategies.</li><li><strong>Communication: </strong>Deliver robust research reports and effective data visualizations. Collaborate with and present to stakeholders to identify opportunities and communicate findings, and drive impact.</li><li><strong>Empowerment: </strong>Think strategically about opportunities to improve and scale our brand measurement and customer insights.</li></ul> <h2>Your Expertise:</h2> <ul><li>5+ years of industry experience in a quantitative analysis role with a Master’s degree in a quantitative field (math / economics / statistics, and etc.), or 3+ years of experience with a Phd degree.</li><li>Strong knowledge of causal inference, experimentation, applied statistical modeling, and end-to-end ML development.</li><li>Skilled in statistical programming (Python or R) and database usage (SQL)</li><li>Demonstrated track record of owning a business or technical domain end-to-end at a prior company: setting your own roadmap, being the accountable expert others escalate to, and driving a problem to resolution.</li><li>Proven ability to communicate clearly and effectively to audiences of varying technical levels</li><li>Ability to work independently, set your own roadmap, and drive cross-functional alignment</li><li>Payments Fraud/Risk Domain expertise is a strong plus.</li><li>Familiarity with evaluating agentic or LLM-based systems (e.g., decision-quality measurement, human-in-the-loop calibration) is a plus.</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a>. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$179,000&mdash;$210,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Data
Airbnb company logo
Senior Staff Software Engineer, Host Pricing & Settings
14 Sep
Airbnb
14 Sep
Engineering
All U.S.
Fully Remote
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join:</h2> <p>The Host Pricing &amp; Settings team builds the platform and tools that help hosts run their business — with pricing strategies informed by market intelligence, comparable listings, and demand signals. We partner with Search, Listings, Tax, and Payments to ensure our guidance is accurate, timely, and trusted.</p><p>Behind every pricing recommendation is a sophisticated ML system undergoing a fundamental rearchitecture. Our north star: a serving infrastructure where training, inference, and evaluation are consistent by design — features from a centralized store, model composition in one place, and backfills available on demand so data scientists and MLEs can evaluate candidates in days, not weeks.</p><h2>The Difference You Will Make:</h2> <p>As a senior technical individual contributor, you will own the technical strategy for the full Modeling → ML Serving → API interface across the Host Pricing org. Although you will be at one of our highest levels of seniority, all individual contributors at Airbnb are Software Engineers — you are expected to be hands-on and contribute code.</p><ul><li>Define the architecture and contracts governing how models move from development to production — feature store design, model schema management, online/offline inference consistency, and multi-version support.</li><li>Lead the buildout of a unified serving stack that eliminates per-model one-off implementations and gives data scientists a turnkey path from training to production.</li><li>Architect backfill and evaluation infrastructure so the modeling team can simulate production inference over historical data in days, not weeks.</li><li>Establish domain contracts between Modeling and Serving so each team can move independently with clear, enforced interfaces.</li></ul> <h2>A Typical Day:</h2> <ul><li>Review and evolve the ML serving architecture — making tradeoff calls on feature pipeline design, model composition, and API interfaces.</li><li>Write and review code for feature engineering jobs, feature store configurations, and serving service endpoints.</li><li>Partner with Data Science, MLE, MLI and core Pricing &amp; Availability systems BE teams to define artifact handoffs and integration contracts.</li><li>Drive milestone planning across the Host Pricing &amp; Settings org, sequencing work to deliver value incrementally.</li><li>Mentor engineers through design reviews and hands-on pairing on the hardest infrastructure problems.</li></ul> <h2>Your Expertise:</h2> <ul><li>12+ years in backend or platform engineering, with substantial experience building production ML systems or data-intensive infrastructure.</li><li>Strong programming skills in Java, Kotlin, Scala, and/or Python.</li><li>Deep understanding of ML systems design: feature stores, training/serving consistency, model versioning, and online/offline inference pipelines.</li><li>Experience with high-scale batch and real-time data pipelines (Spark, Airflow, Kafka, or equivalent), including point-in-time correctness for backfills.</li><li>Expertise with architectural patterns of large, high-scale applications — well-designed APIs, efficient data contracts, multi-tenant serving infrastructure.</li><li>Proven ability to lead cross-team technical initiatives spanning ML and platform engineering.</li></ul> <h2>Preferred Qualifications:</h2> <ul><li>Feature Store Depth: Production experience with Chronon, Tecton, Feast, or equivalent — including online/offline consistency and backfill automation.</li><li>Model Serving Infrastructure: Experience with model schema management, multi-version support, and model composition frameworks.</li><li>Domain Contract Design: Track record defining and enforcing technical contracts between ML modeling, MLI, serving teams and/or product surfaces.</li><li>Evaluation Velocity: Measurable impact improving the speed at which ML teams evaluate candidate models and ship to production.</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Engineering
Airbnb company logo
Lead, Advanced Analytics, Payments
29 Aug
Airbnb
29 Aug
Data
All U.S.
Fully Remote
164,000 - 191,000 / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join</h2> <p>We are seeking a highly skilled and experienced professional to join our team as the Payments Insights Analytics Lead. In this role, you will play a critical part in executing the strategic direction of Airbnb's Payments operations.</p><p>Within this role, you will enable, facilitate, and assist in streamlining integrated data-driven decision making across the Payments Platform, Product, Operations organizations. The team is committed to operational excellence and Host and Guest experience through a culture of problem-solving, guided by data and research. We inject quantitative measurements into our user journey, product, processes and implement objective indicators of success. You will collaborate in the development and implementation of policies and procedures related to receiving and processing funds. Oversee the day to day operations in partnership with finance across collection, reconciliation and settlement (e.g., timely processing of payments motioning systems for issues). Collaboration will be a key aspect of this role, as you will work closely with cross-functional teams to drive process improvements and streamline payments data globally. Your ability to effectively communicate and build relationships with stakeholders at all levels of the organization will be essential in achieving our goals.</p><h2>The Difference You Will Make</h2> <ul><li>You are passionate about solving complex problems within the Payments domain using data, insights, AI/ML models, and experimentation; adding a new perspective to existing solutions and making business decisions based on careful and thoughtful analysis</li><li>You are highly proficient in building and analyzing analytical frameworks, statistical models and experimentation methods to establish and communicate causal relationships and drive measurable impact.</li><li>You are a storyteller and technician that translates deeply technical analyses, and experimental results into compelling narratives that drive strategic business influence</li><li>Ability to create impact for key projects at the eTeam direct level by iInfluencing strategy and roadmap through data-backed storytelling and actionable recommendations.</li></ul> <h2>A Typical Day</h2> <ul><li>Generating payment reports and analyzing payment data for insights and performance evaluation</li><li>Provide regular updates and reports to management and stakeholders, translating complex technical findings into business-friendly narratives and recommendations for leadership.</li><li>Assist with analyzing payment performance and health, triaging the issue, and provide recommendation on the best course solution and optimization</li><li>Design, execute, and analyze experiments to evaluate the impact of Payment strategies, product changes, and process improvements. </li><li>You will collaborate on Financial Risk Management including losses, chargebacks and other cost components, and automation of payments processes</li><li>Assist with initiatives to optimize the end-to-end payments journey by identifying pain points, friction areas, and improvement opportunities</li><li>Collaborate with driving Host and Guest advocacy to enhance payment experience, amplifying voices and addressing concerns with impactful and measurable results</li><li>Assist with building new payment strategies to balance financial risk and experience for different seller segments by utilizing advanced data analytics, AI/ML techniques to inform strategic decision-making</li><li>Leverage experience across adjacent payment risk domains (trust &amp; safety, identity, fraud, compliance) to bring cross-functional insights and identify systemic patterns or opportunities.</li><li>Stay abreast of industry trends, emerging technologies, and regulatory changes in the payments landscape. Proactively identify opportunities for innovation</li><li>Monitor payment trends, identify areas for improvement and implement strategies to optimize payments processing. </li><li>Provide guidance to platform to maintain a robust and reliable payments infrastructure, contributing to the overall financial health of the business </li></ul> <h2>Your Expertise</h2> <ul><li>8+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).</li><li>Have experience supporting Payments teams and/or have worked closely with payments organizations, with demonstrated exposure to multiple payment risk domains such as trust &amp; safety, identity verification, fraud prevention, chargebacks, regulatory compliance, and financial risk management.</li><li>Expert skills in SQL and expert in at least one programming language for data analysis (Python or R). </li><li>Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting</li><li>Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)</li><li>Exceptional communication and storytelling skills, you can distill highly technical work (model outputs, experimental results, complex data analyses) into clear, actionable insights for senior leadership and business stakeholders.</li><li>Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$164,000&mdash;$191,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Data
Airbnb company logo
Senior Staff Machine Learning Engineer, Post Training
27 Aug
Airbnb
27 Aug
Engineering
All U.S.
Fully Remote
248,000 - 310,000 / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join:</h2> <p>Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. </p><p>The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.</p><h2>The Difference You Will Make:</h2> <p>As a principle machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful impacts in the world of travel.</p><h2>A Typical Day: </h2> <ul><li>Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases.</li><li>Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits.</li><li>Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency.</li><li>Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases.</li><li>Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy.</li></ul> <p><br><strong>Your Expertise:</strong></p><ul><li>PhD in Computer Science, Machine Learning, Mathematics, Statistics, or related technical field.</li><li>10+ years of experience with developing machine learning models and products at scale from inception to business impact.</li><li>Programming experience in Python and hands-on experience with frameworks such as PyTorch.</li><li>Proven record of training, fine tuning, optimizing models and inference run-time</li><li><strong>Post-training experience</strong> in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling.</li><li><strong>Or specialized experience</strong> in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.</a> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$248,000&mdash;$310,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Engineering
Airbnb company logo
Senior Machine Learning Engineer, Customer Support Engineering
22 Aug
Airbnb
22 Aug
Engineering
All U.S.
Remote & Hybrid Options
196,000 - 227,000 / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><h2>The Community You Will Join:</h2> <p>Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. </p><p>Our ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.</p><h2>The Difference You Will Make:</h2> <p>We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. </p><p>You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. </p><p>Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.</p><h2>A Typical Day: </h2> <ul><li>Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems</li><li>Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products</li><li>Learn and share the latest AI/ML technologies with the team.</li></ul> <p><br><strong>Your Expertise:</strong></p><ul><li>PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience</li><li>Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks</li><li>Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)</li><li>Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices</li><li>Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.</a> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$196,000&mdash;$227,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Engineering
Airbnb company logo
Staff Product Manager, AI Personalization
10 Aug
Airbnb
10 Aug
Product
All U.S.
Fully Remote
200,000 - 240,000 / Yr
<p>Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</p><p>The Community You Will Join:</p><p>At Airbnb, we're driven by our mission to create a world where anyone can belong anywhere. The Community Support (CS) Platform &amp; Engineering team is at the forefront of this mission - building the AI systems that power world-class support experiences for millions of guests and hosts globally. We are building to a bold vision, where our AI doesn't just answer questions, but truly understands each person's unique context, mirrors the judgment and empathy of our highest-performing human agents, and delivers 10-Star support at scale.</p><p>The AI Personalization team is the intelligence layer that makes this possible. We own the full-stack systems that enable the AI to give every guest and host a response that feels written just for them.</p><p>The Difference You Will Make:</p><p>We are looking for a visionary Staff Platform Manager to lead the product strategy and execution for AI Personalization across Airbnb's customer support ecosystem. This is one of the most consequential roles in CS Platform Product: you will own the full stack of personalization, from the underlying retrieval systems to the consumer-facing AI experience, and scale it across multiple Airbnb surfaces.</p><p>The north star: enable AIA to emulate the judgment, empathy, and accuracy of Airbnb's highest-performing human agents. To achieve this, you'll build a platform that continuously enriches the AI's understanding of each user, and surfaces that understanding at the right moment, in the right form, across every channel.</p><p>This role demands a rare combination: customer experience chops to build meaningful and delightful personalized experiences, technical fluency to partner with ML engineers on contextual retrieval architectures and model prompt design, and the strategic vision to set a multi-year product roadmap that transforms how AI serves our community.</p><p>A Typical Day:</p><ul><li>Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly.</li><li>Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs</li><li>Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form.</li><li>Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions.</li><li>Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements.</li><li>Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs.</li><li>Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance.</li><li>Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production.</li></ul> <p>Your Expertise:</p><ul><li>9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale</li><li>Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs</li><li>Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces</li><li>Experience designing and interpreting A/B experiments and online experiment frameworks; ability to own end-to-end metrics strategy for complex AI systems</li><li>Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions</li><li>Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision</li><li>Experience shipping consumer-facing AI products with personalization at the core</li><li>Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless</li><li>Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute</li></ul> <h2>Your Location:</h2> <p>This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. <a href='https://careers.airbnb.com/'>Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list</a> If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.</p><h2>Our Commitment To Inclusion &amp; Belonging:</h2> <p>Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.</p><p>We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: <a href='mailto:[email protected]'>[email protected]</a>. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. </p><p>We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.</p><p><h2>How We'll Take Care of You:</h2> <p>Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. </p><p>Pay Range</p><p>$200,000&mdash;$240,000 USD</p>
AL, AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, DC, WV, WI, WY
Product